Carbonite Support > Upgrading Your Carbonite Safe ...

Our product offerings have been renamed. Carbonite Home Backup is now Carbonite Safe Backup, and Carbonite Office Backup is now Carbonite Safe Backup Pro.

Our engineering team is aware that some Mozy customers may be unable to upgrade their Carbonite subscriptions through their online account. We are actively working on a resolution and apologize for the inconvenience.

Upgrading Your Carbonite Safe Subscription

  • This article is for Windows and Mac

You can upgrade your Carbonite Safe Basic or Plus subscription when your subscription is active or within 30 days (15 days for Safe trials) of expiration to take advantage of new features. Click the button below to log into your Carbonite account and select the desired plan.

Upgrade Carbonite

When you upgrade, the time in your current subscription will be credited to the new purchase.

Carbonite Safe Basic, Plus, and Prime Plans, Prices, and Features

Safe BasicSafe PlusSafe Prime
Price per year per computer$71.99$111.99$149.99
Unlimited cloud backup for one computercheckmarkcheckmarkcheckmark
Cloud backup for one external hard drive checkmarkcheckmark
Automatic cloud backup for videos checkmarkcheckmark
Courier Recovery discount ($9.99 per computer) checkmark

*Carbonite Safe Basic, Plus, and Prime prices are based on 1 year subscriptions and do not include sales tax.

Once your purchase has been completed successfully, you will be emailed a receipt of your purchase.

Feedback