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Upgrading Your Carbonite Safe Subscription


You can upgrade your existing Carbonite Safe Basic or Plus subscription to take advantage of new features. When you upgrade, any unused time from the previous subscription will apply to your upgraded subscription as a discount.

Upgrade Prices Per Computer Basic Plus Prime

1 Year Subscription




2 Year Subscription $159.58 $227.98 $284.98
3 Year Subscription $226.77 $323.97 $404.97
Backup 1 External Hard Drive x 1 1
License for Webroot SecureAnywhere AntiVirus Learn more x
Backup Video Files Automatically x

Courier Recovery Cost Per Incident

$99.99 $99.99 $9.99

This article applies to:

Carbonite Plans Products Platforms
Basic, Plus, and Prime (Not sure?) Safe (Not sure?) - View the Safe Pro article Windows and Mac


    1. Sign into your account at or click the button below.

Sign In

    1. From the Computer options dropdown of the backup you wish to renew, select Renew now.
      Safe Portal: Click Renew now
    2. Click Change plan to change the type of subscription and length.
    3. On the next page, click Complete my purchase.
      Safe Portal: Click Complete my purchase
Once your purchase has been completed successfully, you will be shown a printable receipt of your purchase. Please reinstall Carbonite to ensure that you have access to the correct features.