Carbonite Support > Upgrading Your Carbonite Safe ...

Our product offerings have been renamed. Carbonite Home Backup is now Carbonite Safe Backup, and Carbonite Office Backup is now Carbonite Safe Backup Pro.

Upgrading Your Carbonite Safe Subscription

  • This article is for Windows and Mac

You can upgrade your subscription at any time while your subscription is active or within the 30 day period after it expires through your account. When upgrading, you'll receive the remaining amount of your purchased subscription time as a credit towards your new purchase.

  • Recently upgraded? We recommend rebooting your machine to take advantage of all the features available with your new plan.

Sign into your Carbonite account at https://account.carbonite.com.

Sign In

Within your account, click Renew Now in the Computer options drop down menu for the Carbonite subscription you are planning on upgrading.

Carbonite Safe Portal: From the computer options menu, select Renew now

The next screen will display your billing and credit card information on file, your choice of subscription, the purchase price, and the total amount to be charged.To change the subscription type and length of this order, click Change plan.

Edit the Plan Type in the Cart

Available plans will be displayed so you can compare the differences between them and make the best choice for your needs.

Select your plan from the available options and click Continue to billing to continue.

Select your Plan

A summary of your selection will display your choice of subscription, the price, any credit from your previous subscription (both in price and days, if your total price is zero), and the total amount to be charged. Click Complete my purchase to pay with your default credit card and proceed to the next step.

You can choose not to use your default credit card on file. Click Edit payment info to enter payment information for another credit card, even if your total charge is $0.

Your Cart: Checkout

Enter your credit card information for the purchase. If you have a promotional code, click Have a promo code? to enter the code in the field provided. Once complete, click Complete my purchase.

Enter Your Credit Card Information

Once your purchase is successful, you will be able to print your receipt. An email with your order details will be sent to the email address associated with your Carbonite Safe account. Your new subscription will automatically be applied to your computer. Click Explore my dashboard to return to your Dashboard.

After upgrading, please reboot your computer to gain access to any new features.

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