Carbonite Support > Confirming Account Ownership f...

Confirming Account Ownership for Carbonite Safe

Summary:

If you wish to obtain access to a Carbonite Safe account, you will need to provide account information to Support.

This article applies to:

Carbonite Plans Products Platforms
Basic, Plus, and Prime Safe (Not sure?) - View the Safe Pro article Windows and Mac

Solution:

Please gather the following information:

  1. The last 4 digits of the credit card which you used to purchase Carbonite.
  2. Your billing address.
  3. The computer name which Carbonite was installed. Find computer name.
  4. (Trials) The date you installed Carbonite on your computer.

Once you obtain this information, our Customer Care team will be happy to assist you!

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