Confirming Account Ownership for Carbonite Safe Backup Pro

Summary:

This article is for Carbonite Safe Backup Pro - View the Carbonite Safe article

If you wish to obtain access to a Carbonite Safe account, you will need to provide account information to Support.

If you wish to gain Carbonite account access, please gather the following information:

The last 4 digits of the credit card which you used to purchase Carbonite. Sign in to view.
Your billing address. Sign in to view.
The computer name which Carbonite was installed. Find computer name.
(Trials) The date you installed Carbonite on your computer.

Once you gather this information, our Customer Care team will be happy to assist you!

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Restore: The act of downloading your backed up files from our servers to your computer.
Back up: The act of uploading a copy of your files to our servers for safekeeping.
Backup: This is the copy of files that you've backed up to our servers.
InfoCenter: This is the Carbonite user interface on the Windows version of the product.
Carbonite Backup Drive (CBUD): this is your interface into what's in your backup and how you can restore files or remove files from your backup.
Dots: We place colored status dots on your files in order for you to quickly see what's backed up.
Frozen for safekeeping (freeze backup / frozen mode) : This is a state that you can place Carbonite in to let you safely restore your backup. While in this state, no files or changes will be backed up to our servers.