Backup Overdue for Carbonite Safe (Mac 1x)
If your backup is not progressing normally, restart your computer. Restarting often resolves minor connection issues and allows Carbonite to reconnect to our servers. When the computer powers back on, allow all startup processes to complete before attempting to open and check Carbonite. If your backup doesn't resume after rebooting the computer, you can uninstall and reinstall Carbonite to refresh its connection to our servers.
If your backup is overdue and not progressing, we suggest that you uninstall and reinstall the Carbonite program on your computer.
You can uninstall the Carbonite program from within the Carbonite Preference pane. Once the Carbonite Preference pane is open, you can disable Carbonite and you will be able access the uninstall button.
Note: If you are having problems accessing your Carbonite Preference pane, you can manually uninstall from your computer by removing the individual files that make up the program.
Click the Apple symbol in the menu bar and select System Preferences.
Within the System Preferences window, click on the Carbonite icon.
Within the Backup Is: drop-down menu of the Carbonite Preference pane, select Disabled.
Note: If you are unable to select Disabled, select Enabled first. You will then be able to select Disabled.
When you disable Carbonite, a Security Login Box will be displayed. Type your Apple login information in the spaces provided and click OK.
Carbonite will now be disabled and the Uninstall... button will now be displayed.
Click Uninstall, and you will once again be asked to type your Apple login information. Once you click OK, Carbonite will be uninstalled. You can now reinstall Carbonite.
Once Carbonite has been removed from the computer, you can then reinstall the program through your account on our website.
Sign into your account at https://account.carbonite.com.
After signing into your Carbonite account, click Reinstall Carbonite in the Computer options drop down menu.
Click the Download Now button to download the Carbonite installer. Run the installer from within your browser or downloads folder and follow the on-screen prompts.
Your backup should reconnect to our servers and resume functioning normally.