Known Issue: Multiple Drives Appear in Anytime Anywhere Access

Summary:

You may see multiple drives that appear that were not selected for backup when viewing files with Anytime Anywhere Access.

Carbonite Plans	Products	Platforms
Basic, Plus, Prime, Core, Power, and Ultimate (Not sure?)	Safe and Safe Pro (Not sure?)	Windows and Mac

Other devices may have been briefly plugged into the computer and scanned by Carbonite, but they were not selected for backup.

Our engineering team is working on a fix in a future update.

The following workaround is available:

Ignore any drive letter that was not backed up and view files on the drive that was selected.

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Restore: The act of downloading your backed up files from our servers to your computer.
Back up: The act of uploading a copy of your files to our servers for safekeeping.
Backup: This is the copy of files that you've backed up to our servers.
InfoCenter: This is the Carbonite user interface on the Windows version of the product.
Carbonite Backup Drive (CBUD): this is your interface into what's in your backup and how you can restore files or remove files from your backup.
Dots: We place colored status dots on your files in order for you to quickly see what's backed up.
Frozen for safekeeping (freeze backup / frozen mode) : This is a state that you can place Carbonite in to let you safely restore your backup. While in this state, no files or changes will be backed up to our servers.