Carbonite Support > Message: "Carbonite’s Remote F...

Message: "Carbonite’s Remote File Access is currently unavailable. Please try again later."

Summary:

When attempting to view or download files with Anytime Anywhere Access, you may receive the alert “Carbonite’s Remote File Access is currently unavailable. Please try again later.”

This article applies to:

Carbonite Plans	Products	Platforms
Basic, Plus, Prime, Core, Power, and Ultimate (Not sure?)	Safe and Safe Pro (Not sure?)	Portal

Solution:

If you receive this alert, Carbonite is performing maintenance and Anytime Anywhere Access may temporarily be inaccessible for 24 hours.

After the maintenance completes, your access to the backup through Anytime Anywhere Access will return to normal.

Workaround:

Restore files (Windows | Mac) from the computer that has Carbonite installed.

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Definitions

Restore: The act of downloading your backed up files from our servers to your computer.
Back up: The act of uploading a copy of your files to our servers for safekeeping.
Backup: This is the copy of files that you've backed up to our servers.
InfoCenter: This is the Carbonite user interface on the Windows version of the product.
Carbonite Backup Drive (CBUD): this is your interface into what's in your backup and how you can restore files or remove files from your backup.
Dots: We place colored status dots on your files in order for you to quickly see what's backed up.
Frozen for safekeeping (freeze backup / frozen mode) : This is a state that you can place Carbonite in to let you safely restore your backup. While in this state, no files or changes will be backed up to our servers.

Common Articles

Personal Restore Overview [Windows] [Mac]
Office Restore Overview [Windows] [Mac]
[Server Restore] [Appliance Restore]
Backup Overdue Personal [Windows] [Mac]
Backup Overdue Pro [Windows] [Mac]

Carbonite Support > Message: "Carbonite’s Remote F...

Message: "Carbonite’s Remote File Access is currently unavailable. Please try again later."

Summary:

This article applies to:

Solution:

Workaround:

Related Articles:

Thank you for your Comments!

Definitions

Common Articles