Carbonite Support > Restoring Individual Files or ...

Our product offerings have been renamed. Carbonite Home Backup is now Carbonite Safe Backup, and Carbonite Office Backup is now Carbonite Safe Backup Pro.

Please add your Carbonite Mac software to Apple’s Full Disk Access security feature to continue backing up and restoring your files on macOS Mojave. For more information on how to configure this security feature for Carbonite, please use the appropriate link below:

Restoring Individual Files or Folders

Carbonite allows you to restore individual files and folders from Anytime Anywhere Access or from the Carbonite Application. Restoring through Anytime Anywhere Access allows you to remotely access and restore files and folders less than 10GB. If you have access to the computer covered by Carbonite, restoring through the Carbonite Application is the best option to restore large files / folders.

The sections below are collapsed. Please click the section title to open / close a particular section.

Please determine your Carbonite version for Mac before following the instructions below.

I am running Carbonite Version 1.x

If Carbonite isn't installed, install it now by signing into your account at, clicking Reinstall Carbonite, and following the prompts. If Carbonite is already installed, proceed to the next step.

Once installed, open your System Preferences from the Apple icon in your menu bar, then select Carbonite.

macOS Apple icon: System Preferences macOS System Preferences: Carbonite

In the drop-down list for the Backup Is: field, select in Recover mode.

Carbonite Mac 1.x Client: Backup is in Recover mode

Click Proceed.

Carbonite Mac 1.x Client: Are you sure you want to put Carbonite in Recover Mode? Proceed

Click the Restore tab.

Carbonite Mac 1.x Restore Tab

Browse to the file you wish to restoreTo download files from Carbonite’s servers to your computer.. Once located, click the file to select it.

Carbonite Mac 1.x Client: Selected file
  • Grayed out files that appear here are not backed up.

Choosing a Restore Location

Carbonite Mac 1.x Client: Restore files to Original location on disk

Restore files to: - Allows you to choose the location to which your data will be restored:

  • Original Location on Disk - Restores to original location.
  • Desktop Folder - Creates a desktop folder called Carbonite Restored Files and restores to it.
  • Other Location... - Manually select a custom restore location.

Make your selection and click Restore Selected Item(s).

Click the button on the right to restore the file to the specified location. If a file with the same name already exists at that location, it will be overwritten.

If you wish to choose a different restore location, click one of the other buttons.

Carbonite Mac 1.x Client: Restore to Original

Now just sit back and relax while your files are restored to your computer.

I am running Carbonite Version 2.x

Click the Carbonite icon in the menu bar and select Open Carbonite.

Carbonite Mac 2.x Client Icon: Overall Status: Idle

Navigate to the file or folder you wish to restore from the MY FILES or DRIVES sections on the left.

Carbonite Mac 2.x Client: Music

To restore the file to its original location, click the Get this back / Download button. To select a custom restore location, click the down arrow and select Choose location.

Carbonite 2.x Client: Pictures

Now just sit back and relax while your files are restored to your computer.