Carbonite Support > Restoring Individual Files or ...

Our product offerings have been renamed. Carbonite Home Backup is now Carbonite Safe Backup, and Carbonite Office Backup is now Carbonite Safe Backup Pro.

Restoring Individual Files or Folders

Carbonite allows you to restore individual files and folders from Anytime Anywhere Access or from the Carbonite Application. Restoring through Anytime Anywhere Access allows you to remotely access and restore files and folders less than 10GB. If you have access to the computer covered by Carbonite, restoring through the Carbonite Application is the best option to restore large files / folders.

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How to Restore a File or Folder with Anytime Anywhere Access

If you do not have access to your computer that has Carbonite, you can use Anytime Anywhere Access to restore small files / folders. Click one of the links below to see instructions on how to use Anytime Anywhere Access:

How to Restore a File or Folder with the Carbonite Application

Please Select Your Version

Select your version of Carbonite for Mac (you can use these instructions to determine which version you have).

I am running Carbonite Version 1.x

If Carbonite isn't installed, install it now by signing into your account at https://account.carbonite.com, clicking Reinstall Carbonite, and following the prompts. If Carbonite is already installed, proceed to the next step.

Once installed, open your System Preferences from the Apple icon in your menu bar, then select Carbonite.

In the drop-down list for the Backup Is: field, select in Recover mode.

Click Proceed.

Click the Restore tab.

  • If your Carbonite Preference pane appears blank after you click the Restore tab, follow these instructions.

Browse to the file you wish to restoreTo download files from Carbonite’s servers to your computer.. Once located, click the file to select it.

  • Grayed out files that appear here are not backed up.

Choosing a Restore Location

Restore files to: - Allows you to choose the location to which your data will be restored:

  • Original Location on Disk - Restores to original location.
  • Desktop Folder - Creates a desktop folder called Carbonite Restored Files and restores to it.
  • Other Location... - Manually select a custom restore location.

Make your selection and click Restore Selected Item(s).

Click the button on the right to restore the file to the specified location. If a file with the same name already exists at that location, it will be overwritten.

If you wish to choose a different restore location, click one of the other buttons.

Now just sit back and relax while your files are restored to your computer.

I am running Carbonite Version 2.x

Click the Carbonite icon in the menu bar and select Open Carbonite.

Navigate to the file or folder you wish to restore from the MY FILES or DRIVES sections on the left.

To restore the file to its original location, click the Get this back / Download button. To select a custom restore location, click the down arrow and select Choose location.

Now just sit back and relax while your files are restored to your computer.

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