Carbonite Support > Restoring and Importing Your F...

To continue backing up and restoring files on macOS 10.15 Catalina, Carbonite is required to be updated and granted access to Apple's Full Disk Access for your version of Carbonite. For more information on how to complete these steps, please review the applicable article below.

-Upgrading to macOS 10.15 Catalina with Carbonite (Mac 2x)
-Upgrading to macOS 10.15 Catalina with Carbonite (Mac 1x)

Restoring and Importing Your Files into Programs

Carbonite’s priority is the backup and restore of your personal files. Performing a restore with Carbonite Safe and Carbonite Safe Pro backups will not restore your operating system or programs.

Additionally, it may be necessary to perform additional steps with the restored data before the data is accessible within the program. If you prefer to perform the steps, you can access the instructions for restoring and importing the data into each of the programs listed below.

Our support staff is fully engaged to provide the best service we possibly can for all your Carbonite-related needs. Restoring the operating system or programs are outside of our expertise and thus our technicians are not able to perform them on your behalf, but we’ve partnered with an organization called that specializes in this type of assistance. If you need help importing your restored data, moving restored data to a different location, or optimizing how your computer functions, you can contact at 1-866-314-1159. They are available 24 hours a day, 7 days a week.

ProgramCarbonite Instructions
Address BookRestoring Data to Apple Address Book
CalendarRestoring Data to Apple Calendar with iCloud Installed
Restoring Data to Apple Calendar without iCloud Installed
FirefoxRestoring Data to Mozilla Firefox
iTunesRestoring Data to iTunes
MailRestoring Data to Apple Mail
OutlookRestoring Data to Microsoft Outlook 2016
PhotosRestoring Data to Apple Photos
SafariRestoring Data to Safari