File Selection and Size Limitations with Anytime Anywhere Access

Summary:

Carbonite's Anytime Anywhere Access feature is best for downloading small amounts of files and folders.

This article applies to:

Carbonite Plans	Products	Platforms
Basic, Plus, Prime, Core, Power, and Ultimate (Not sure?)	Safe and Safe Pro (Not sure?)	Portal

Depending on the type of download, there are different limitations per session.

Additionally, the following file types will be inaccessible via Anytime Anywhere Access:

If you are having trouble downloading a single file and it doesn't meet the limitations, please try adding a second small file to the download.

For large restores, please use the Carbonite software to restore large files and folders.

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Restore: The act of downloading your backed up files from our servers to your computer.
Back up: The act of uploading a copy of your files to our servers for safekeeping.
Backup: This is the copy of files that you've backed up to our servers.
InfoCenter: This is the Carbonite user interface on the Windows version of the product.
Carbonite Backup Drive (CBUD): this is your interface into what's in your backup and how you can restore files or remove files from your backup.
Dots: We place colored status dots on your files in order for you to quickly see what's backed up.
Frozen for safekeeping (freeze backup / frozen mode) : This is a state that you can place Carbonite in to let you safely restore your backup. While in this state, no files or changes will be backed up to our servers.