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File Selection and Size Limitations with Anytime Anywhere Access

Summary:

Carbonite's Anytime Anywhere Access feature is best for downloading small amounts of files and folders.

This article applies to:

Carbonite Plans Products Platforms
Basic, Plus, Prime, Core, Power, and Ultimate (Not sure?) Safe and Safe Pro (Not sure?) Portal

Solution:

Depending on the type of download, there are different limitations per session.

Single Files Multiple Files and Folders
Selection Limitation 5000 selections 200 selections
Size Limitation None 10 GB

Additionally, the following file types will be inaccessible via Anytime Anywhere Access:

  • Windows Encrypted Files
  • Mac Package Files (such as Apple Photos)

If you are having trouble downloading a single file and it doesn't meet the limitations, please try adding a second small file to the download.

Please Note: Selecting the checkbox to the left of the filename triggers the calculations for multiple file selections in the mass download area at the top of the page. To download individual files that exceed 10 GB in size you need to click the cloud download icon to the right of the filename.

For large restores, please use the Carbonite software to restore large files and folders.

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