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Allowing Carbonite Through the Mac Firewall (Mac 1x)

Summary:

The purpose of a firewall is to protect your computer from malicious software. If a single program on your computer is having trouble connecting to the Internet or running properly, a common cause is that it is being restricted by your firewall. It is rare for a firewall to conflict with Carbonite. However, ensuring that Carbonite is properly allowed through any firewall or security software on your computer will help prevent or address a conflict.

While Carbonite is a safe program to use, some third party anti-virus and firewall programs may not allow it to use the Internet. However, you can exclude the Carbonite files from that third party program and it should allow Carbonite to perform its tasks successfully.

Solution:

In order to allow Mac's Firewall to be configured for use with Carbonite, open your Mac System Preferences by clicking the System Preferences icon in your dock.

Open System Preferences

Next, click Security & Privacy.

Click Security & Privacy

Click the Firewall tab, then click Firewall Options.

Click Firewall, Then Click Firewall Options

Note: If you're not able to click anything here, you may have to first unlock the pane by clicking the Padlock and typing your Mac Username and Password into the fields provided.

A list of trusted Applications will be displayed. If Carbonite isn't in the list, click the + button.

Click +

In the Finder window that appears, navigate to the locations of the Carbonite files (listed below), select the appropriate file(s) and click Add to add the following files:

  • /Macintosh HD/Library/Application Support/Carbonite/CarboniteDaemon
  • /Macintosh HD/Library/Application Support/Carbonite/CarboniteAlerts
  • /Macintosh HD/Library/Application Support/Carbonite/CarboniteStatus
Please note that you will only be able to add one file at a time.

After adding the Carbonite files, ensure that Block all incoming connections is not selected and click OK.

Click Firewall, Then Click Firewall Options

Your Firewall is now configured for use with Carbonite.

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