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File Types Excluded from Backup for Carbonite Safe
Carbonite does not automatically select files larger than 4GB (Gigabyte) for backup. Files that may cause conflicts with your programs or operating system when restored are excluded from being backed up.
File Types Carbonite Backs Up for Carbonite Safe
Carbonite automatically backs up the files that are most important to you, such as your pictures, documents and music. By intelligently scanning your computer, Carbonite does not include unnecessary files, which improves backup and restore speeds. Less common types of files can be manually added to your Carbonite backup. Review this article to understand what is and is not included in your backup.
Transferring Your Carbonite Safe Subscription to Restore Files
You can transfer your Carbonite Safe subscription to restore your files to another computer.
Requesting a Courier Recovery Drive for Carbonite Safe
You can request Courier Recovery to receive a copy of your backed up files on an external hard drive.
Storage of Data After Deleting Files from Your Computer
When Carbonite scans for files to back up, it also removes deleted files from the backup to keep it up-to-date. Depending on your plan, Carbonite removes deleted files after 30 or 60 days from the date they were deleted from the computer.
Updating to the Latest Version of Carbonite Safe
You can update to version of Carbonite Safe with this article.
Scheduling Your Backup for Carbonite Safe
Carbonite is designed to always be running. You can alternatively schedule your backup to start at a specific time or prevent backup activity between certain hours. Creating a custom schedule allows you to control when Carbonite uses your system resources.
Switching from Manual to Automatic Backup
When you first install Carbonite, you'll be given the choice between an Automatic or Advanced setup. The Automatic setup includes your user folders in your backup. If you initially selected the Advanced setup to start with nothing in your backup, you can switch to the Automatic setup from within the Carbonite InfoCenter / application.
Known Issue: Asus WebStorage Prevents Carbonite Status Dots from Appearing
Asus WebStorage uses icon overlays on files within Windows Explorer like Carbonite. As a result, this app can conflict with Carbonite and prevent it from displaying the status dots on your pending and backed up files.
Account Ownership for Carbonite Safe
The credit card holder on the Carbonite account is the account owner. If there is no credit card on file, then the owner is the person whose email address is associated with the account and who can successfully answer the security questions.
Supported Operating Systems for Carbonite Safe
Carbonite supports current Windows and Mac operating systems in both 32-bit and 64-bit versions.
Backing Up Your Email
You can back up your email if you use an email program like Apple Mail or Microsoft Outlook.
Moving Carbonite Safe to Another Windows Computer
You can transfer your Carbonite Safe subscription from your old computer to your new or repaired computer to restore your files or start a new backup.
Manually Uninstalling Carbonite
If possible, we recommend using your computer's default service for uninstalling programs when uninstalling Carbonite. If you aren't able to uninstall Carbonite normally, the instructions in this article can be used to uninstall Carbonite manually. If an incomplete installation is preventing either a reinstall or an uninstall of Carbonite, we suggest you follow the steps below to remove the Carbonite program files manually.
Restoring from a Courier Recovery Drive for Carbonite Safe Plans
You can move your files from the recovery hard drive to your computer after you connect the external hard drive to your machine. After the data has been placed onto your system, you can continue your backup and ensure that your files are selected.
Downgrading Your Carbonite Safe Subscription
You can downgrade your Carbonite Safe Plus or Prime subscription to a lower-tiered plan if you no longer need the features of your current plan.
Backup Overdue for Carbonite Safe
Carbonite will send backup overdue emails if your computers have not backed up after 14 days. You can restart your computer or reinstall Carbonite to resume backing up or ignore the notices if you shut down the computer for that time.
Backing Up Your iTunes Music
When you install Carbonite using the Automatic setup option or allow Carbonite to automatically manage your backup, your iTunes music library will be backed up automatically if located in the default location. You can check the status of your iTunes music by looking for colored status dots on the icons of your music files. Music files will not be backed up automatically during the free trial period.
Disconnecting an External Hard Drive
If you need to disconnect your external hard drive from your computer, it is imperative to use the Safely Remove Hardware tool located in the Windows Notification area to do so.
Opening the Carbonite Interface
The Carbonite interface displays information about your backup, subscription and account. The Carbonite interface allows you to set a backup schedule, restore files, manage your Carbonite account, and instruct Carbonite to use less of your Internet bandwidth.
The Backup Settings Page / Settings Tab for Carbonite Safe
You can configure Carbonite's settings so that system resources are used more efficiently. The Settings tab of the Carbonite InfoCenter (or the Backup settings page of the Carbonite application) allows you to toggle Carbonite's default backup selections, control how Carbonite uses Internet bandwidth, toggle Carbonite's colored status dots on or off, and set a backup schedule.
Uninstalling Carbonite Safe
You can remove Carbonite from your computer by uninstalling it. After you uninstall Carbonite, Carbonite will no longer back up your files, but your existing backup will remain safe while you have a paid subscription.
Importing Family Tree Maker Data
Family Tree Maker stores its data in separate file types, depending on the type of data recorded. If you need to restore your Family Tree Maker data, Carbonite recommends restoring these files to your Desktop. You can import your restored Family Tree Maker data back into Family Tree Maker with these instructions.
Backing Up Files on an External Hard Drive
You can back up files on a compatible external hard drive with Carbonite.
Changing Your Email Address for Your Carbonite Safe Account
You can sign into your Carbonite Safe account to update your email address.
Reinstalling Carbonite Safe
You can reinstall Carbonite Safe on the same computer to update Carbonite to the latest version.
Getting Started with Carbonite Safe
You can use the Carbonite application to back up your files to Carbonite’s secure servers. When you need to get your files back, you can use Carbonite to restore your files at any time.
Message: "Error Unpacking Main Program File"
In some rare instances, you may come across an error that mentions that there was an error unpacking the main program. To resolve this issue please follow the steps below.
Installing Carbonite Safe and Initial Backup Selections
After you set up your Carbonite Safe account, you can install Carbonite to start backing up your files.
Managing Your Private Encryption Key for Carbonite Safe
During the initial installation, Carbonite Safe allows you to manage your own encryption key for Windows computers.
Viewing Your Expiration and Renewal Dates for Carbonite Safe
We will remind you to renew your Carbonite subscription prior to expiration if you are not enrolled in automatic renewal. If your subscription is not renewed, your backed up files will be removed from our servers within 30 days of your subscription expiration.
Upgrading Your Carbonite Safe Subscription
You can upgrade your Carbonite Safe plan to a Carbonite Safe Plus or Prime subscription to backup an external hard drive, automatically back up video files, and take advantage of Courier Recovery.
How to Tell What Is Backed Up
You can check the status and the contents of your backup through the Carbonite software or through your Carbonite account online.
Transferring Carbonite Safe Between Windows and Mac
You can transfer your existing Carbonite Safe subscription from Windows to a Mac computer.
Known Issue: Carbonite Status Dots Don't Display on Backed Up Files
Carbonite status dots don't display on backed up files in File Explorer.
Importing Your iTunes Music
You can import your iTunes data by downloading the backed up copy and moving it into the correct location. After you finish restoring and moving the files, you may have to assign songs that were not originally located within the iTunes Media folder.
Pausing a Restore
You can pause your restore in progress through the Restore Manager for any reason and resume it after. We recommend that you keep your restore running uninterrupted as long as possible in order to complete your restore in the most efficient time possible.
Encryption Key Password
You can choose an optional password for your encryption key during the initial installation
Importing into Microsoft Outlook
When Carbonite restores your Microsoft Outlook data to your computer, you will need to import the data back into your Outlook program to restore your email data. This article explains how to import Outlook data. You may need to first restore your Outlook data before you can import it. Newer versions of Outlook typically store your email data in your Documents folder. Older versions of Outlook often store your emails in the AppData folder.
Viewing Your Carbonite Safe Payment History
You can view your Carbonite Safe payment history through your account.
Disabling or Enabling Colored Dots on Files
Carbonite places colored status dots on your files and folders to indicate their backup status. Keeping the colored status dots enabled allows you to easily and quickly determine the status of your backed up files. The colored status dots can be enabled or disabled from within the Carbonite InfoCenter / application.
Downloading Your Carbonite Safe Files with Anytime Anywhere Access
You can log into your Carbonite Safe account from any computer to view and download your files with Anytime Anywhere Access.
Searching For Files to Restore
You can use Carbonite's Search and Restore function to restore files to their original location or to the desktop.
Selecting Files for Backup
Carbonite automatically selects the data associated with your computer profiles. You can select additional data by right-clicking on the file or folder and selecting Carbonite; Back this up.
Viewing the Restore Status
When Carbonite is restoring files, you can view the restore status to determine how much longer the restore may take to complete.
Importing Internet Explorer Favorites
Your Internet Explorer favorites are individual files. They are shortcuts to web sites you choose to save. You can restore your Internet Explorer favorites with the Carbonite Backup Drive and move them to the correct location on your computer.
Message: "Getting files stopped"
When attempting a restore, the restore stops with message that says "Getting files stopped"
Carbonite Windows Version Release Notes
Carbonite Version 6.6.0 is the latest version of the Carbonite product. We are sure you will like the many enhanced features. Installing and identifying your computer(s) is easier than ever. Backing up your files is simpler and there is additional information provided about the status of your backed up files. Restoring your files is now even quicker and easier with additional choices for files you would like to restore first and choosing a destination for your restored files.
Backing Up Your RoboForm Data
Carbonite will automatically back up your RoboForm data if you chose the default, Automatic setup when you installed the software. You may need to manually select this data for backup if you chose to manage your own backup during installation.
Windows Defender Controlled Folder Access and Carbonite
Controlled Folder Access is a feature included in Windows Defender for the Windows 10 Fall Creator’s Update. It is designed to prevent ransomware from encrypting your files. Controlled Folder Access can prevent Carbonite from being installed or updated, and it can also prevent Carbonite from being able to back up and restore your files. At this time, it is not recommended to actively use both Controlled Folder Access and Carbonite on the same computer.
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