Known Issue: Carbonite Status Dots Don't Display on Backed Up Files

Summary:

Carbonite status dots don't display on backed up files in File Explorer.

Cause:

Carbonite uses the Windows registry to add status dots to files, which are visible in Windows Explorer. There are 15 available slots for icon overlay so other programs may conflict with Carbonite's ability to display these dots.

This article applies to:

Carbonite Plans	Products	Platforms
Basic, Plus, Prime, Core, Power, and Ultimate (Not sure?)	Safe and Safe Pro (Not sure?)	Windows

Solution:

1. Make sure you have the most recent version of Carbonite by updating the software.
2. Ensure you enable the colored dots option.
3. Uninstall any unused program(s) running on your computer that could be causing a conflict (like Google Drive, Dropbox, etc.).
4. Restart your computer.