Carbonite Support > Searching For Files to Restore

Our product offerings have been renamed. Carbonite Home Backup is now Carbonite Safe Backup, and Carbonite Office Backup is now Carbonite Safe Backup Pro.

Searching For Files to Restore

  • This article is for Windows only

About Searching Your Backup

Carbonite's Search and Restore feature allows you to search your backupA set of copies of your files on our servers. for files and/or folders. If you do not remember the name or exact location of a file or folder, you can search for them using details like the partial name or file extension.

How to Search for Files

Pause your backup for safekeeping so that you can perform a restore and so that no changes are accidentally uploaded to Carbonite's servers.

Right-click the Carbonite icon in your Windows notification area and select Enter Recover Mode.

If your Carbonite icon looks like the icon next to Enter Recover Mode in the example below, your backup is already paused for safekeeping (you can skip to this step).

Enter Recover Mode
  • If the icon isn't visible, click the show hidden icons button ( < ) next to the Windows notification area to display hidden icons. In Windows 7, click the Show hidden icons button ( ^ ) next to the Windows notification area to display the Carbonite icon. To view the desktop and notification area in Windows 8 and Windows 10, press the Windows Key + D on your keyboard.

Once your backup is in recover mode, right-click the Carbonite icon and select Search and Restore.

Search and Restore

A Restore Search window will be displayed. You can use this window to search your entire backup by file name or file extension (e.g. .docx, .doc, .jpg). You can also search for backed up files that were deleted recently.

If you perform a search while viewing recently deleted files, only your recently deleted files will be displayed.

Enter your search criteria within the fields provided and click the Search button.

Search for the file

You can search for files or folders by entering their name in the search field. You are also able to search for partial file names. For example, if you type "res", the search will return the following files: "Resume.doc" and "JohnResume2009.doc." If you want to search for all files of a certain type (images or movies for example), you can type the file extension ("jpg" or "avi") and all files of that type will be returned.

Select the file(s) and/or folder(s) you wish to restore by checking the box in front of the filename in the Results list, and then click the Restore Selected button to queue your file(s) for restore.

Restore to: Original location, Folder on desktop, previous versions

If you click Actions, you can choose between different restore options:

  • Original Location - This will restore the file to the original location on the computer and overwrite the original file if it already exists in the same location.
  • Folder on Desktop -This will restore the file to a folder on the desktop named Carbonite Restored Folder. When this option is used on a folder, it will restore the folder itself on the desktop.
  • Previous Versions - This launches a sub-screen from which a previous file version can be selected for restore. Choose a version and click Restore Selected to restore the file to your computer with a new name.

Your file progress will appear in the Restore List panel of the Restore Search window.

File restored

You can access and use the file when the restore is complete.

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