Selecting Files for Backup
- This article is for Windows - View the Mac article
Carbonite automatically backs up the most common data on your Windows computer. By default, Carbonite selects data associated with all user profiles on your computer, which includes the Desktop, Documents, Downloads, Music, and Pictures folders.
You can manually select data from the computer that has Carbonite installed by right-clicking on the files or folders within Windows File Explorer and clicking Carbonite; Back this up.
If you do not see this option, Carbonite may not be installed on your computer. Please reinstall Carbonite Safe or reinstall Carbonite Safe Backup Pro to select files for backup that are supported on your plan.
File Explorer is a native app on your Windows computer that allows you to browse the files that are stored on your computer’s hard drive (or any attached drives). Review the information below to learn how to access File Explorer.
Press Win + E on your keyboard
The easiest way to open File Explorer is to press the Windows Key and the ‘E’ key on your keyboard at the same time. The Windows key is found between the CTRL and ALT keys.
Use the File Explorer shortcut on the Taskbar
By default, Windows 10 includes a File Explorer shortcut on the Taskbar. The icon looks like a folder. You can click on it to open File Explorer.
Use the Start Menu to Open File Explorer
File Explorer can be opened from within the Start Menu by tapping on the File Explorer tile.
Alternatively, you can find it in the Start Menu by typing ‘File Explorer’ into the search bar.
Selecting Additional Data for Backup
Below is a list of common data that you may want to select for backup that is not automatically included or excluded by default.
|Data Type||Carbonite Plan Needed to Select Data|
|Data outside of user profiles on your computer (outside of the C:\Users folder)||All Carbonite Safe plans allow you to select additional data on the C:\ drive.|
|Automatic backup of video files within the user profiles on your computer (within the C:\Users folder)||Carbonite Safe Plus or higher.|
|External Hard Drive (formatted in NTFS or FAT32)||Carbonite Safe Plus or higher|
|Network Attached Storage (NAS)||Carbonite Safe Core or higher|
|Two or More Drives (internal or external)||Carbonite Safe Core or higher|
|Databases (Microsoft SQL, MySQL, File System Backup etc.)||Carbonite Safe Power or higher with Carbonite Safe Server Backup (CSSB) software.|
|Bare Metal Image (full system backup)||Carbonite Safe Power or higher with Carbonite Safe Server Backup (CSSB) software.|
After you are on the correct Carbonite plan, you will be able to select additional data for backup. As always, you can open the Carbonite Backup Drive to view a list of your currently backed up files on the Windows computer that has Carbonite installed.
Selecting Folders that May Contain Data That is Excluded
When you select a drive or folder for backup, you may receive a message stating that the location selected may include files that won’t be backed up automatically such as system, program, temporary and/or video files.
The types of files mentioned in the alert are not included by default for the following reasons:
- System and program files are reserved or used by the system/program and should be reinstalled by the vendor’s website or installation media.
- Temporary files are files that are actively created by programs for them to operate and cannot be restored in a meaningful or useful state.
- Videos are excluded by default on Carbonite Safe Basic plans.
Generally, system and program files do not need to be backed up. After a computer crash, it is best to reinstall the operating system and programs rather than restoring system files from the backup.
The advantages excluding these files are:
- Backups are less likely to fail: A common cause of backup failure is selecting large or problematic system, program, and temporarily files. Carbonite excludes these files by default to reduce this risk.
- Backup/Restore speeds are quicker: By selecting only what is important the time it takes to upload/download the files is reduced.
While some files are excluded to improve the performance, you can manually add files within the folders by right-clicking on the files within Windows File Explorer and selecting Carbonite; Back this up.