Carbonite Support > Including Files In Your Backup...

Our product offerings have been renamed. Carbonite Home Backup is now Carbonite Safe Backup, and Carbonite Office Backup is now Carbonite Safe Backup Pro.

Including Files In Your Backup Set

Carbonite automatically backs up common files in the C:/Users folder by default. Additional files and folders can be added to your Carbonite backupA set of copies of your files on our servers. from the Windows right-click menu. Depending on your Carbonite plan, drives can also be selected for backup.

Windows File Explorer: Right-click the files you wish to back up and select Carbonite; Back this up
  • If you've recently upgraded your plan, we recommend restarting your computer to activate all of the extra capabilities of your new plan.

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Backing Up a File or Folder

To select a file or folder for backup, simply right click, select Carbonite and click Back this up.

Windows File Explorer: Right-click the files you wish to back up and select Carbonite; Back this up

You can add multiple files at once by selecting a folder for backup.

  • When you add a file or folder to your backup, a colored status dot will appear on its icon.

A yellow status dot will be placed on the icon of the file or folder to indicate that it is pending back up. When the backup is complete, the status dot will turn green.

When you select a folder for back up, you will see a confirmation dialog box displayed:

  • This dialog box states that some files may not be selected for back up due to Carbonite's backup policy.

If you select a lot of files at once, you may want to configure your hibernation and sleep settings so that your computer stays on.

  • Click Ok to select the folder and files within for back up.
  • Click Cancel to keep the folder and files within unselected.
Carbonite Windows Client Alert: The drive or folder you've selected for backup may contain some files and folders that won't be backed up automatically (e.g., system, program, temporary and / or video files). You can add any individual file to your backup by right-clicking on it and selecting Back this up

Not seeing the "Carbonite" option in the right-click menu? Check to make sure that the file can be backed up by Carbonite.

If the file is a type that can be backed up by Carbonite (such as a picture or PDF), but there is no "Carbonite" option in the right-click menu, it is possible the file was assigned temporary attributes. This sometimes happens when files are downloaded as email attachments. Files with temporary attributes cannot be backed up by Carbonite, but you can compress and extract the files to select them for backup..

Backing Up a Drive

Depending on your Carbonite plan, you can select internal and external hard drives for backup the same way as files and folders.

Click the Windows Start button, type "This PC" and then select This PC. On Windows 8, click the File Explorer icon in the Taskbar on your Desktop (if you are not already on your Desktop, press the Windows Key + D to access the Desktop).

Windows 10 Start menu: Type and click on This PC

In the Windows Explorer window, navigate to the files or folders on the external hard drive you wish to add to your backup (it is also possible to select the external hard drive itself; however, this could lengthen the time it takes to complete your backup).

Right-click the file, folder, or external hard drive and select Carbonite; Back this up.

Windows 10 File Explorer: Right-click the external hard drive and select Carbonite; Back this up
  • This dialog box states that some files may not be selected for back up due to Carbonite's backup policy.

If you select a lot of files at once, you may want to configure your hibernation and sleep settings so that your computer stays on.

  • Click Ok to select the folder and files within for back up.
  • Click Cancel to keep the folder and files within unselected.
Carbonite Windows Client Alert: The drive or folder you've selected for backup may contain some files and folders that won't be backed up automatically (e.g., system, program, temporary and / or video files). You can add any individual file to your backup by right-clicking on it and selecting Back this up

Once you select the drive(s) for back up, Carbonite will place a colored status dot on them to indicate that they are pending backup. When a dot turns green, it means a file or folder has been successfully uploaded to the Carbonite servers.

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