Carbonite Support Knowledge Base

Transferring Your Carbonite Safe Subscription to Restore Files (Mac 2x)

You can transfer your Carbonite Safe subscription to restore your files to another computer.

Known Issue: Unable to Restore Files With A Slash in the Filename (Mac 1x)

Files that contain a slash '/' in the filename will be renamed within the Carbonite backup so that the slash is replaced with a colon ':'. Removing the slash '/' character from the filename will ensure that you are able to restore the file using the Carbonite software if needed. Files in your backup that contain a slash '/' character can only be restored via Anytime Anywhere Access.

Downloading Your Carbonite Safe Files with Anytime Anywhere Access

You can log into your Carbonite Safe account from any computer to view and download your files with Anytime Anywhere Access.

Getting Started with Carbonite Safe (Mac 2x)

Carbonite is an online backup application that backs up your files to our secure servers and helps you restore the files back to your computer at any time.

Known Issue: Unable to Select iCloud Desktop and Documents Locations for Backup with Carbonite Safe

You cannot select the Desktop and Documents locations for backup with Carbonite Safe when iCloud Drive's Desktop & Documents folder sync is enabled.

Carbonite Post-Restore Checklist (Mac 2x)

This checklist will assist you with performing post-restore functions to get your data where it needs to be and resume your backup.

Entering and Exiting Recover Mode (Mac 1x)

Recover Mode prevents changes from being made to your backup so you can perform a restore. If you transfer your Carbonite subscription to a new computer or replace the hard drive on your current computer, Carbonite will automatically start up in Recover Mode. Recover Mode can be enabled through the Carbonite Preference pane.

Locating Your Files After a Restore (Mac 2x)

Carbonite can restore files to their original location or to a location of your choice. If your files don't appear in their original locations after a restore, check your Users folders (e.g. Documents, Pictures, Music, etc.).

Accessing Your Restore Error Report for Carbonite (Mac 1x)

Carbonite will record all errors encountered during the restore process in a text file. This text file can be accessed from your desktop at the end of the restore. Files that couldn't be restored will be listed in this file.

Stuck Restore (Mac 2x)

If it seems like your restore is stuck, it's possible that Carbonite is restoring a single large file.

How to Speed up Your Backup and Restore

The speed of your Internet connection is the primary factor for how fast you can back up or restore your files. Your backup and restore speed will also depend on the speed of your computer, the amount of data selected for backup/restore, and the amount of strain your other programs and services have on your internet connection.

Restore Speed

Recovering small amounts of data (a few files here or there) usually takes only a few seconds or minutes. Restoring all of your data will take longer depending on how much data you have and the speed of your ISP.

Restoring Files (Mac 2x)

You can restore files and folders through the Carbonite application.

Transferring Carbonite Safe Between Windows and Mac

You can transfer your existing Carbonite Safe subscription from Windows to a Mac computer.

Viewing the Restore Status (Mac 2x)

You can check the progress of your restore through the Carbonite User Interface.

Restoring Files

You can browse and restore files from your backup within the Carbonite application.

Reinstalling Carbonite Safe (Mac 2x)

You can reinstall Carbonite Safe on the same computer to update Carbonite to the latest version.

Reinstalling Carbonite Safe (Mac 1x)

You can reinstall Carbonite Safe on the same computer to update Carbonite to the latest version.

Carbonite Compression

Carbonite compresses your data in order to save space and reduce transmission time. This compression happens via compressed loopback device or cloop.

Importing Your Files into Programs

In most cases, you can double-click restored files and they will open in the app that is installed on your computer. However, you will need to configure certain apps to import the restored files before you can use them as you did before.

Carbonite Release Notes (Mac 2x)

You can view the latest Carbonite release notes in this article.

Carbonite Cancellations and Refunds

To cancel your Carbonite subscription, deactivate automatic renewal to prevent future renewals. After your plan is expired for 30 or 60 days, your backed up data will be permanently removed from Carbonite and Carbonite will no longer function on your computer.

Canceling a Restore (Mac 2x)

You can cancel the restore of all pending files through the Carbonite User Interface.

Importing your Contacts in Address Book

You can restore your backed up Address Book contacts to a new location on your Mac, and then import them directly into your Address Book program.

Importing into Microsoft Outlook for Mac

After you restore your Microsoft Outlook files with Carbonite, you can use these instructions to import the files into the Outlook program.

Important Things to Know About Carbonite Safe as You Get Started

This article contains information about Carbonite Safe that you may not be aware of when first installing the software.

Transferring Your Carbonite Safe Subscription to Restore Files

You can transfer your Carbonite Safe subscription to restore your files to another computer.

Requesting a Courier Recovery Drive for Carbonite Safe

You can request Courier Recovery to receive a copy of your backed up files on an external hard drive.

Carbonite Windows Version Release Notes

Carbonite Version 6.6.0 is the latest version of the Carbonite product. We are sure you will like the many enhanced features. Installing and identifying your computer(s) is easier than ever. Backing up your files is simpler and there is additional information provided about the status of your backed up files. Restoring your files is now even quicker and easier with additional choices for files you would like to restore first and choosing a destination for your restored files.

Restoring Previous File Versions

Carbonite keeps up to 12 versions of your changed files, so that you have multiple points in time to restore from in the event of a disaster. Review this article for more details on how Carbonite handles previous versions of your files, and how you can restore them with the Carbonite software.

Importing Your Safari Bookmarks

Your Safari bookmarks are saved in a file on your computer called Bookmarks.plist and are able to be imported back into your Safari web browser if need be.

Importing Firefox Bookmarks

Your Firefox bookmarks are saved in a folder on your computer labeled bookmarkbackups and can be imported back into your Firefox web browser.

Moving Carbonite Safe to Another Windows Computer

You can transfer your Carbonite Safe subscription from your old computer to your new or repaired computer to restore your files or start a new backup.

Opening the Carbonite Interface

The Carbonite interface displays information about your backup, subscription and account. The Carbonite interface allows you to set a backup schedule, restore files, manage your Carbonite account, and instruct Carbonite to use less of your Internet bandwidth.

Getting Started with Carbonite Safe

You can use the Carbonite application to back up your files to Carbonite’s secure servers. When you need to get your files back, you can use Carbonite to restore your files at any time.

Installing Carbonite Safe and Initial Backup Selections

After you set up your Carbonite Safe account, you can install Carbonite to start backing up your files.

File Types Carbonite Backs Up for Carbonite Safe (Mac 2x)

Carbonite is designed to back up all the unique and irreplaceable files on your computer. Included in your backup are your text documents, spreadsheets, financial documents, photos, music, etc. With the Carbonite Safe Basic plan, video files are not selected for back up by default. They need to be added to your backup manually.

Backing Up Files on an External Hard Drive (Mac 1x)

You can use Carbonite to back up files on an external hard drive from Carbonite within the Apple System Preferences.

Known Issue: Carbonite Becomes Corrupted After Using Time Machine to Restore (Mac 2x)

After using Apple's Time Machine to restore your Mac, Carbonite becomes corrupted.

Importing Your iTunes Music

You can import your iTunes data by downloading the backed up copy and moving it into the correct location. After you finish restoring and moving the files, you may have to assign songs that were not originally located within the iTunes Media folder.

Importing into Microsoft Outlook

When Carbonite restores your Microsoft Outlook data to your computer, you will need to import the data back into your Outlook program to restore your email data. This article explains how to import Outlook data. You may need to first restore your Outlook data before you can import it. Newer versions of Outlook typically store your email data in your Documents folder. Older versions of Outlook often store your emails in the AppData folder.

FAQ: What Is Cloud Backup?

What Is cloud backup?

Importing Apple Mail

You can import your restored mail by restoring the mail to a new location and using the import function with the Mail app.

Importing Apple Calendar Without iCloud Installed

Calendar/iCal stores all calendar data in a single specific directory. If you need to restore your Calendar/iCal data, Carbonite recommends restoring this directory to your Desktop. If iCloud is not installed and running, you can import your Calendar/iCal data using the instructions in this article.

Importing Apple Calendar With iCloud Installed

Apple Calendar stores all calendar data in a single specific directory. If you need to restore your Calendar data, Carbonite recommends restoring this directory to your Desktop. If iCloud is installed and running, you can import your Calendar data using the instructions in this article.

Stopping a Restore

You can cancel a restore through the Restore Manager. Unrestored files in the restore queue will not be downloaded until you start another restore.

Carbonite Post-Restore Checklist

This checklist will assist you with performing post restore functions to get your data where it needs to be and resume your backup.

Difficulty Backing Up Drives Encrypted by Software

While enabled, disk encryption programs prevent Carbonite from performing backup operations.

Entering and Exiting Recover Mode

When Carbonite scans for files to back up, it removes files you delete from the backup after 30 or 60 days to ensure your backup is up to date. You can enter Recover Mode to stop this timer if you need more time to restore your files. After your files are safely restored, you can exit Recover Mode to start backing up your files again.

Allowing Carbonite Through the Mac Firewall (Mac 2x)

If Carbonite is having trouble connecting to the Internet, you may need to configure the Mac Firewall to allow Carbonite access to the internet.

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