Carbonite Support > Getting Started with Carbonite...

To continue backing up and restoring files on macOS 10.14 Mojave, Carbonite needs to be granted access to Apple’s Full Disk Access. For customers running macOS 10.15 Catalina, Carbonite also needs to be updated to a compatible version. For more information on how to complete these steps, please review the applicable articles below.

-Upgrading to macOS 10.15 Catalina with Carbonite (Mac 2x)
-Configuring Full Disk Access for Carbonite (Mac 2x)

Getting Started with Carbonite Safe (Mac 2x)

Thank you for trying and using Carbonite! Carbonite is an online backup program that backs up your data files to our secure servers and helps you download the files back to your computer at any time. This guide will help you get started with Carbonite. If you haven't already created an account, please visit the Carbonite website to sign up for a trial.

The sections below are collapsed. Please click a section title to open / close the appropriate section.

Part 1: Installing Carbonite and setting initial backup selections

You can select the backup settings with each Carbonite installation for your account. You'll be asked to make your initial backup selections during the installation.

How to install and set up Carbonite

Part 2: Managing Your Backup

Once Carbonite is operating on your computer, you have a few ways to make sure everything you need is backed up and protected. "Backing up" is the process of uploading copies of your selected files from your computer to the Carbonite servers.

  • How do I tell what's backed up? Carbonite places color-coded status dots on files and folders to indicate their backup status. These dots will tell you if a file is backed up, selected but not yet backed up, or not selected.
  • How do I add files to my backup? You can use the Carbonite user interface to select files or folders for backup.
  • How do I remove files from my backup? You can remove files from your backup using the same method as adding them to your backup. The "back this up" option will change to "don't back this up" if the highlighted file is already backed up.

Part 3: Restoring Files

After backing up some files, you can restore them. "Restoring" is the process of downloading copies of any backed up files from our servers to your computer.

Part 5: Purchasing a Subscription

Whether you're on a trial or if you're looking to renew, you can easily purchase a subscription through your account. The links below will lead you to articles which will explain how to perform those specific tasks.

Whether you are new to Carbonite Safe or a veteran, the Carbonite Safe Handbook can be very helpful. This handbook contains all the information you need to get started with Carbonite, configure Carbonite's settings, and address basic issues. Please click the button below to view the handbook in your browser.

Carbonite Safe Handbook
For Mac

View the Carbonite Safe Handbook for Windows.

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