Carbonite Support > Restore Speed

Our product offerings have been renamed. Carbonite Home Backup is now Carbonite Safe Backup, and Carbonite Office Backup is now Carbonite Safe Backup Pro.

Please add your Carbonite Mac software to Apple’s Full Disk Access security feature to continue backing up and restoring your files on macOS Mojave. For more information on how to configure this security feature for Carbonite, please use the appropriate link below:

-Configuring Full Disk Access for Carbonite 1.x
-Configuring Full Disk Access for Carbonite 2.x

Restore Speed

  • This article is for Windows and Mac

Carbonite can restore files as fast as your internet and computer allows. However, full restores can range from a few hours to a few days to complete. The time to restore files depends on Carbonite’s encryption, the size of the backup, the internet connection, and the performance of the computer. While there are too many variables to provide an accurate estimate of restore completion, you can review the primary factors below to increase your restore speeds.

Internet Considerations

The reliability and speed of your internet are the largest contributors to Carbonite’s restore speeds. The connectivity determines the reliability and the internet speed determines the speed of the restore. If your internet connection is slow or does not provide reliable connection to your computer, Carbonite will be unreliable backing up or restoring your files in a timely manner.

  • Reliable Connection: Increases reliability of the backup or restore.
  • Upload Speed: Increases the speed of backing up files from your computer to Carbonite.
  • Download Speed: Increases the speed of restoring files from Carbonite to your computer.

Internet Service Providers (ISPs) provide different amounts of bandwidth for downloads and uploads. While download speeds are typically greater than upload speeds, it is important to know your service details to ensure you are getting the expected internet speed for your internet bill.

Contact your ISP if you are experiencing unreliable or slow connections with your internet.

Computer Considerations

The age, configuration, and performance of the computer also contributes to the speed of the restore. Restore operations can only take place when the computer is turned on and connected to the internet.

  • Hardware: Newer computers have newer technology to perform quicker restores.
  • Sleep/Lid Settings: Configuring sleep settings prevents the computer from disconnecting from a restore.
  • Close Out of Large/Unused Programs: Closing out of programs allows more resources to be used on the Carbonite restore.
If possible, try to avoid using your computer during full restores for the quickest results.

Steps to Increase Restore Speeds

Here are some tips that will help increase your restore speed.

  1. Configure Sleep and Hibernation (Windows) and Energy Saver (Mac) Settings.
    For laptops, keep the lid open to avoid the computer from going to sleep.
  2. Directly connect your computer to a router or modem.
  3. Turn off devices that do not need to be connected to the internet.
  4. Avoid streaming services and uploading and downloading files while Carbonite is restoring files.
  5. Close out of programs that you are not using to reduce the amount of load on the computer and internet connection.
  6. Check with your Internet Service Provider to ensure that you are receiving reliable, and quick upload and download speeds.

After these areas are addressed, Carbonite will automatically restore at a faster rate.

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