Carbonite Support > Average Restore Time

Our product offerings have been renamed. Carbonite Home Backup is now Carbonite Safe Backup, and Carbonite Office Backup is now Carbonite Safe Backup Pro.

Average Restore Time

  • This article is for Windows and Mac

The amount of time it takes to restoreTo download files from Carbonite’s servers to your computer. your entire backupA set of copies of your files on our servers. will vary based on how long your computer is connected to the Internet, your computer's speed, the speed of your Internet connection, and how much you use your computer during the restore process. 

We recommend keeping your computer on and connected to the Internet while you are restoring your files. If your computer turns off or goes into a low-powered state (e.g. hibernate or sleep mode), Carbonite will stop restoring your backed up data. When you turn your computer on again and it connects to the Internet, the restore will resume from the file it left off on. When performing a full restore, Carbonite recommends you temporarily turn off your computer settings for automatic hibernation and sleep mode (hibernation settings for PCs and hibernation settings for Macs), and to keep your computer powered on for as long as possible.

If you are on a PC, you can view the progress of your restore through the Carbonite InfoCenter / application (for Safe Plans and Safe Pro Plans). If you are on a Mac, you can view it through the Carbonite Preference Pane/User Interface.