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Pausing a Restore
You can pause your restore in progress through the Restore Manager for any reason and resume it after. We recommend that you keep your restore running uninterrupted as long as possible in order to complete your restore in the most efficient time possible.
Pausing and Resuming Carbonite
Pausing Carbonite causes it to stop uploading your files to the Carbonite servers. Carbonite will continue to scan your computer for changes while paused. You can pause Carbonite for an increment of time. Carbonite can be paused to free up system resources for immediate use by another service or delay back up until a later time.
The Carbonite Icon
The Carbonite icon menu provides quick and easy access to the most frequently used Carbonite options. You can launch the Carbonite application, search for files to restore, and pause your backup while restoring files.
Pausing and Resuming Carbonite (Mac 1x)
You can pause Carbonite from the Carbonite System Preference pane to temporarily stop Carbonite from backing up your Mac.
Pausing and Resuming Carbonite (Mac 2x)
You can pause Carbonite from the Carbonite User Interface to temporarily stop Carbonite from backing up your Mac.
The Carbonite Preference Pane (Mac 1x)
The Carbonite System Preference pane lets you monitor the status of your backup and choose settings for Carbonite. With the Carbonite Preference pane, you can select and deselect files for back up, restore individual files, restore all files, change Carbonite's status (e.g. paused, disabled, recover mode), and uninstall Carbonite.
The Carbonite User Interface (Mac 2x)
The Carbonite User Interface lets you monitor the status of your backup and choose settings for Carbonite. With the Carbonite User Interface, you can select and deselect files for back up, restore individual files, restore all files, change Carbonite's status (e.g. paused, disabled, recover mode), and uninstall Carbonite.
Migrating from Carbonite Mac 1x to Mac 2x
To enhance the customer experience, we are providing a migration path from the legacy Mac version (1.x) to the latest version (2.x). Due to technical differences between the two versions, backups cannot be directly upgraded. As a result, customers will need to start a new backup after installing version 2.x.
Transferring Your Carbonite Safe Subscription to Restore Files
You can transfer your Carbonite Safe subscription to restore your files to another computer.
Scheduling Your Backup for Carbonite Safe Backup Pro
Carbonite is always running on your computer by default. You can schedule your backup to start at a specific time or to not back up between certain hours. Creating a custom schedule will let you ensure Carbonite does not use computer resources during select times of day.
Scheduling Your Backup for Carbonite Safe
Carbonite is designed to always be running. You can alternatively schedule your backup to start at a specific time or prevent backup activity between certain hours. Creating a custom schedule allows you to control when Carbonite uses your system resources.
Viewing the Restore Status
When Carbonite is restoring files, you can view the restore status to determine how much longer the restore may take to complete.
Locating the Carbonite Icon
The Carbonite icon is located in your Windows notification area / system tray at the bottom right of your screen. The Carbonite icon can be used to check the status of your backup, view and set options, and/or get assistance.
Restoring All of Your Files for Carbonite Safe Backup Pro
You can use Carbonite's Restore Manager to restore the files in your backup to a repaired or new computer. The Restore Manager allows you to download your entire backup in the simplest manner.
The Backup Settings Page / Settings Tab for Carbonite Safe Backup Pro
Configuring Carbonite's settings lets you manage limited resources efficiently. You can change options such as which files Carbonite automatically backs up, how Carbonite uses Internet bandwidth, whether or not colored status dots are displayed on your file icons, and scheduling your backup.
Limitations of the Backup to Cloud Operation
The product allows users to perform backups to disk only, backups to cloud only, or backups to both disk and cloud. The Backup to Cloud operation has a few limitations and drawbacks, when compared to the other backup types. The limitations are technical, and are largely related to the power and speed of the machine that runs the product.
Carbonite Icon Notification Area Meanings
The Carbonite icon displays information about your Carbonite backup at a glance.
Determining the Status of Your Backup (Mac 1x)
You can determine the status of your Carbonite backup through the Carbonite Preference pane.
Locating the Carbonite Preference Pane (Mac 1x)
When Carbonite is installed on your computer, you can find the black Carbonite lock located in your Apple menu bar near the system clock or through Apple's System Preferences.
How to Determine if Carbonite is Installed (Mac 1x)
When Carbonite is installed and running correctly, you will see a black padlock icon in your Apple menu. If you do not see this, you may need to unhide it from System Preferences or reinstall Carbonite.
Low Priority Mode (Mac 1x)
By default, Carbonite backs up your files as quickly as possible without interfering with your important tasks. Placing Carbonite in Low Priority mode causes it to use less of your available bandwidth during backup, thereby freeing up bandwidth for other services.
Managing Your Bandwidth For CSSB 6.x Enhanced
By default, Carbonite Safe Server Backup (CSSB) attempts to transfer data to and from the cloud at the maximum possible speed. Hence, CSSB always attempts to use the maximum bandwidth you have available. If you wish to specify the maximum bandwidth CSSB should use for the upload and download of data, you can do so through the Dashboard.
Frequently Asked Questions Regarding Carbonite Safe Server Backup Single-Server Subscriptions For CSSB 6.x Enhanced
A single-server subscription is available for Carbonite Safe Server Backup. If you have a single-server plan, CSSB can only be active on one server at a time.
Determining the Status of Your Backup on Windows
You can check the status of your backup through the Carbonite application.
The Backup Details Page For CSSB 6.x Enhanced
The Backup Details page displays information about the status of your backup, the amount of data backed up locally and to the cloud, the date and time of your most recent backup, detailed information about your backup runs, and the history of your restore and deleted backup runs.
Carbonite Safe for Mac CPU Usage
Expected CPU usage for Carbonite for Mac version 2x and clarification on actual usage versus what is shown in Activity Monitor
Getting Started with Carbonite Safe
You can use the Carbonite application to back up your files to Carbonite’s secure servers. When you need to get your files back, you can use Carbonite to restore your files at any time.
Configuring Windows Update
Windows Updates are set to install automatically by default on most versions of the Windows operating system. Installing Windows Updates can cause the computer to restart. If the computer restarts during a Carbonite restore, it could significantly increase restore time. Carbonite recommends configuring automatic Windows Updates during long restores to prevent interruptions and reduce the overall restore time.
Carbonite Safe Server Backup Release Notes For CSSB 6.x Enhanced
Carbonite Safe Server Backup is continually updated to address issues that may impact how you use the product.
Entering and Exiting Recover Mode
When Carbonite scans for files to back up, it removes files you delete from the backup after 30 or 60 days to ensure your backup is up to date. You can enter Recover Mode to stop this timer if you need more time to restore your files. After your files are safely restored, you can exit Recover Mode to start backing up your files again.
Optimizing Carbonite's Internal Database
Carbonite Safe Server Backup (CSSB) utilizes an internal database to store information about the backups. This database will grow in size as time passes and more backups are performed and deleted. Every CSSB installation includes a script that will optimize database performance and space usage on disk. If performance of backups degrades or if the database grows excessively large, it may be necessary to optimize the database.
Known Issue: Unable to Select Files for Back Up
Some files such as pictures and .PDFs can occasionally be marked as temporary files due to the nature of the software used to create or import them. Files with the temporary attribute cannot be backed up by Carbonite. In most cases, a new copy of the file can be created that would remove this attribute and allow Carbonite to select it for backup. This can be done by zipping the file with the Windows compression tool, and then unzipping it.
Carbonite Release Notes (Mac 2x)
You can view the latest Carbonite release notes in this article.
Killer Control Center and Carbonite
This article details the impacts of the Killer Control Center to Carbonite Safe and provides directions on how to address issues caused by Killer Control Center
FAQ: How to Install CSSB if the Smart Installer Does Not Work?
If the Smart Installer does not work, an unhealthy NET Framework may be the cause. Please repair the .NET Framework or run the Smart Installer on another computer and transfer the full .EXE file.
Known Issue: System State Backups Fail and Event ID 8194 is Logged
System State backups fail with the error application writer's data is not available. This behavior is caused by incorrect or missing COM access permissions.
Known Issue: "Carbonite File Access is Currently Unable to Locate Files and Folders with Special Characters" or Red X Appears in Anytime Anywhere Access
Anytime Anywhere Access may display an error when attempting to download certain folders or files. This is caused either by the inclusion of special characters in the folder or file name, or for security. You may also see a red X on a file in AAA, meaning the file cannot be downloaded. Carbonite's Anytime Anywhere Access system prevents the download of files that may contain personal credentials. Review this KB for more details.
File Types Excluded from Backup for Carbonite Safe
Carbonite does not automatically select files larger than 4GB (Gigabyte) for backup. Files that may cause conflicts with your programs or operating system when restored are excluded from being backed up.
File Locations Excluded from Backup for Carbonite Safe Backup Pro
Carbonite does not back up files that are larger than 1TB (terabyte), or that might cause conflicts with your operating system when restored. Generally, these files will be correctly pre-installed when you upgrade the operating system on your existing computer or when you purchase a new computer.
High CPU Usage
Carbonite runs in the background of your system so it doesn't interfere with your computer's normal processes. If Carbonite is using a high percentage of your CPU, the most common cause is that it is struggling to access areas on the hard drive that may not be working correctly. This problem can usually be repaired by a utility that comes installed on your computer.
Known Issue: Installing Carbonite on a Cloned Computer Transfers Subscription and Deactivates Carbonite on Original Computer
Every Windows computer connected to a network is assigned a unique Security Identifier/System ID (SID). The SID is a security feature used to identify an object such as a user or group of users in a network. When you clone your original computer to a different computer, both computers will have the same SID. This could cause issues with our software.
INF: Large Incremental Backups
In some cases, incremental backups may be significantly larger than expected, which can contribute to quota issues. When investigating large incremental backups, you should begin by checking for legitimate causes.
File Types Excluded from Backup for Carbonite Safe
Carbonite does not back up operating system files because they can cause system conflicts when restored. These files are typically reinstalled when you upgrade the operating system on your existing computer or when you purchase a new computer.
File Types Excluded from Backup for Carbonite Safe Backup Pro
Carbonite does not backup files that could cause conflicts with your operating system when restored. Generally, these files will be reinstalled when you upgrade the operating system on your existing computer, or when you purchase a new computer.
Excluding File Types from Backup
Deselecting a file type causes all selected files of that type to be removed from your backup. You can deselect a specific file type from the backup by using the Carbonite tab in the File Properties window. You can always add deselected files to the backup again, or reselect the file type.
Known Issue: Backup Failed for Too Many Files For CSSB 6.x Enhanced
If you receive an error message stating the backup failed for too many files, you can adjust certain settings in the user interface and on your computer. This problem can be caused by many different things such as files being opened, locked, in-use and located on a network drive, or the VSS snapshot not been able to be created.
Known Issue: Direct Backups to Cloud Fail
If you are running a Backup to Cloud operation and your backup fails after running for a while, you can attempt a Backup to Disk and Cloud. This problem can be caused by many different factors such as a large backup, a slow upload bandwidth, and your computer being under heavy use.
Known Issue: Backup Failed for Too Many Files For CSSB 5.x & 6.x Classic
If you receive an error message stating the backup failed for too many files, you can adjust certain settings in the user interface and on your computer. This problem can be caused by many different things such as files being opened, locked, in-use and located on a network drive, or the VSS snapshot not been able to be created.
Known Issue: Image File Level Restore Wizard Fails to Open in VMWare environments
In Carbonite Safe Server Backup (CSSB), the File Level restore wizard for the Image backup set may not open in some VMware environments.
Known Issue: The CSSB User Interface Does Not Show Backup Sets Following Upgrade to 6.8 Build 6105
Following security updates in CSSB 6.8 Build 6105 you may find that the CSSB UI does not reflect the previously configured backup sets. This article details how to address this issue.
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