High CPU Usage

Summary:

Most of the cases in which Carbonite uses a high percentage of your CPU are the result of problems on your computer's hard disk. Please check your hard disk for errors using the CHKDSK utility. (Note: The CHKDSK utility can take some time, and you may wish to wait until the end of the day to perform this task.)

This article applies to:

Carbonite Plans	Products	Platforms
Basic, Plus, Prime, Core, Power, and Ultimate (Not sure?)	Safe and Safe Pro (Not sure?)	Windows

Solution:

1. Open the Run dialog window:
   • In Windows 11, click the magnifying glass icon next to the Start menu on the Windows taskbar and type Run. You will see the Run app appear at the top of the list.
   • In Windows 10 click the Search or Cortana icon in the Windows taskbar and type Run. You will see the Run command appear at the top of the list.
   • In Windows 8 open the Search charm by hovering your mouse over the bottom right of the screen and clicking Search or press the Windows Key + Q and type Run into the Search Field. Click Run to open the Run window.
   • In Windows 7 click the Start button and type Run into the Search field right above the Start button. Click Run to open the Run window.
2. In the Open field, type CHKDSK /F and click OK.
3. You may need to restart your computer for the CHKDSK operation to proceed. Do so if prompted.
4. The CHKDSK utility will search your hard drive for problems and try to fix any it finds. Allow the operation time to proceed.
5. After the operation has finished, review Carbonite's CPU usage and contact us if the problem persists.

Running the CHKDSK utility on your computer scans your hard drive for any errors and potentially fixes them. This utility does not delete data from your computer, it can help increase system performance, and may assist with any programs that were having similar problems to Carbonite.