Carbonite Safe Server Backup supporting RAID setup

Carbonite Plans and Features

This article covers the Carbonite Safe plans, features, and prices.

Carbonite Certifications

Below is a list of certificates and/or compliance with various financial and privacy-related protocols and standards.

Purchasing An Additional Carbonite Safe Subscription

You can purchase a Carbonite Safe subscription for each computer that you’d like to back up.

Unlimited Backup for Carbonite Safe

Carbonite Safe plans will allow you to backup unlimited amount of data on one PC, where one PC includes one internal hard drive.

Allowing Carbonite Through a Windows Application Firewall

If Carbonite is having trouble connecting to the Internet or running properly, it could be restricted by your firewall. Allowing Carbonite to connect to the Internet through the application firewall helps ensure Carbonite is able to perform its tasks successfully.

FAQ: When does my Carbonite trial expire?

When does my Carbonite trial expire?

Signing Into Your Carbonite Account

You can sign into your Carbonite account to install the products and manage your account information.

Changed Files

How does Carbonite back up changed files?

File Size Limits

Carbonite sets size limits for individual files based on your Carbonite plan to avoid backup complications. However, you can manually select user files larger than these sizes to add them to your backup.

Selecting Excluded File Types for Backup

You can select excluded file types for backup in the Carbonite Properties menu.

How to Speed up Your Backup and Restore

The speed of your Internet connection is the primary factor for how fast you can back up or restore your files. Your backup and restore speed will also depend on the speed of your computer, the amount of data selected for backup/restore, and the amount of strain your other programs and services have on your internet connection.

Finding Your Computer's Name

Carbonite uses the name of your computer to identify your backup. The computer name is different from the manufacturer's brand name, such as HP, Dell, Lenovo, etc. If your Carbonite subscription is for a computer that is no longer in service and you have multiple computers listed under your account, you can use these instructions to find the computer names for your operational computers.

Upgrading to a Carbonite Safe Backup Pro Plan

You can upgrade your Carbonite Safe Basic, Plus or Prime plan to a Carbonite Safe Backup Pro plan to backup multiple computers, drives, and servers.

Storage of Data After Deleting Files from Your Computer

When Carbonite scans for files to back up, it also removes deleted files from the backup to keep it up-to-date. Depending on your plan, Carbonite removes deleted files after 30 or 60 days from the date they were deleted from the computer.

FAQ: What Is Cloud Backup?

What Is cloud backup?

Message: "Subscription Date is Invalid"

If you receive a pop-up notification from the Carbonite software stating your subscription date is invalid, please reboot your computer to resolve the issue.

Account Ownership for Carbonite Safe

The credit card holder on the Carbonite account is the account owner. If there is no credit card on file, then the owner is the person whose email address is associated with the account and who can successfully answer the security questions.

Backing Up Quicken

Carbonite can back up your Quicken data if you are logged into the app on your Mac and manually select it for backup.

Difficulty Backing Up Drives Encrypted by Software

While enabled, disk encryption programs prevent Carbonite from performing backup operations.​

Difficulty Installing Carbonite

In most cases, you can install Carbonite easily from your account. However, there may be some instances where Carbonite cannot install properly on your computer.

Latest Product Versions

Carbonite Safe is available for Windows, Mac and Windows Server Operating Systems. You can upgrade to the latest version by reinstalling Carbonite from within your account.

Supported Operating Systems for Carbonite Safe

Carbonite supports current Windows and Mac operating systems in both 32-bit and 64-bit versions.

Virtual Machines

You can use Carbonite to back up data files located on a Virtual Machine. Files located on Virtual Machines must be visible to your computer's file management system for Carbonite to be capable of backing them up. Carbonite recommends that you do not attempt to back up the operating files of Virtual Machines.

Storage of Data After Expiration

Carbonite keeps your backed up data on our servers for a limited time after expiration in case you decide to continue with your coverage Depending on your expired account status, Carbonite will permanently remove your backed up data after 30 or 60 days.

Transferring Carbonite Safe Between Windows and Mac

You can transfer your existing Carbonite Safe subscription from Windows to a Mac computer.

Carbonite Cancellations and Refunds

To cancel your Carbonite subscription, deactivate automatic renewal to prevent future renewals. After your plan is expired for 30 or 60 days, your backed up data will be permanently removed from Carbonite and Carbonite will no longer function on your computer.

Ports and Subnets Carbonite Uses

Carbonite uses a specific set of ports in order to install, back up, and restore successfully.

Important Things to Know About Carbonite Safe as You Get Started

This article contains information about Carbonite Safe that you may not be aware of when first installing the software.

FAQ: What Does Carbonite Do When an Internet Connection is Not Present?

What does Carbonite do when an internet connection is not present?

Checking Your Backup Progress

When Carbonite finishes backing up a file, the status indicator in the Carbonite application will update. If Carbonite does not appear to be moving, it is most likely backing up a large file.

Downloading Your Carbonite Safe Files with Anytime Anywhere Access

You can log into your Carbonite Safe account from any computer to view and download your files with Anytime Anywhere Access.

Restore Speed

Recovering small amounts of data (a few files here or there) usually takes only a few seconds or minutes. Restoring all of your data will take longer depending on how much data you have and the speed of your ISP.

Importing Your Files into Programs

Carbonite's first priority is the safe retention and return of your personal data files. Performing a restore will not automatically configure your programs or import restored data. For certain programs, it may be necessary to perform additional steps to import restored data before that data will be accessible.

Carbonite Safe Backup Pro Dashboard

As an administrator, you can view the backup status, review alerts, view the billing information and billing history, invite users and administrators, add computers, and perform other actions through the Dashboard. As a Billing Owner, you can perform all the same actions as an administrator as well as manage the billing information for your account.

Reinstalling Carbonite Safe (Mac 2x)

You can reinstall Carbonite Safe on the same computer to update Carbonite to the latest version.

Applying an Available Carbonite Safe Subscription

You can apply an unused Carbonite subscription to extend your expired subscription.

Backing Up Your Email

You can back up your email if you use an email program like Apple Mail or Microsoft Outlook.

Determining the Status of Your Backup (Mac 2x)

You can determine the status of your Carbonite backup through the Carbonite icon or the Carbonite User Interface.

File Types Carbonite Backs Up for Carbonite Safe (Mac 2x)

Carbonite is designed to back up all the unique and irreplaceable files on your computer. Included in your backup are your text documents, spreadsheets, financial documents, photos, music, etc. With the Carbonite Safe Basic plan, video files are not selected for back up by default. They need to be added to your backup manually.

Backing Up Your Email

You can back up your email from an email program like Apple Mail or Microsoft Outlook.

Setting Up Two Factor Authentication for Your Carbonite Safe Account

You can secure your Carbonite Safe account with two factor authentication. When enabled, it requires you to verify a security code sent to your phone when attempting to sign into your account.

Changing Your Email Address for Carbonite Safe Backup Pro

You can only change the email address associated with Carbonite after signing into your Carbonite account on our website.

Backup Overdue for Carbonite Safe (Mac 2x)

Carbonite will automatically send out backup overdue emails if your computer hasn't connected to Carbonite within 14 days.

Changing Your Carbonite Backup Nickname

You can change the nickname of your Carbonite backup to make it easier to distinguish from other backups on your account.

Changing Your Carbonite Safe Backup Pro Security Questions

You can only update your security questions through our website.

Changing Your Carbonite Safe Backup Pro Password

You can change the password associated with your Carbonite account after signing in on our website.

Reinstalling Carbonite Safe Backup Pro

You can reinstall Carbonite by signing into your account. Users can only reinstall computers that are associated with their username.

Switching from Manual to Automatic Backup

When you first install Carbonite, you'll be given the choice between an Automatic or Advanced setup. The Automatic setup includes your user folders in your backup. If you initially selected the Advanced setup to start with nothing in your backup, you can switch to the Automatic setup from within the Carbonite InfoCenter / application.

Selecting Files for Backup (Mac 2x)

You can use the Carbonite application to add files and folders to your Carbonite backup.