Carbonite Support > File Size Limits

Our product offerings have been renamed. Carbonite Home Backup is now Carbonite Safe Backup, and Carbonite Office Backup is now Carbonite Safe Backup Pro.

To continue backing up and restoring files on macOS 10.15 Catalina, Carbonite is required to be updated and granted access to Apple's Full Disk Access for your version of Carbonite. For more information on how to complete these steps, please review the applicable article below.

-Upgrading to macOS 10.15 Catalina with Carbonite (Mac 2x)
-Upgrading to macOS 10.15 Catalina with Carbonite (Mac 1x)

File Size Limits

  • This article is for Windows and Mac

By default, Carbonite does not automatically select large files to avoid complications with the backup. Refer to the table below to determine the limit that Carbonite sets for individual files based on your Carbonite plan.

Carbonite PlansFile Limits
Safe Basic4GB (Excluding .PST files)
Safe Plus4GB (Excluding .PST files)
Safe Prime4GB (Excluding .PST files)
Safe Core1TB (Excluding .PST files)
Safe Power1TB (Excluding .PST files)
Safe Ultimate1TB (Excluding .PST files)

User files that are not excluded from Carbonite can be selected for backup by following the instructions below.

  • For Windows: Right-click the file within File Explorer and select Carbonite; Back this Up.
  • For Mac: Select the file within the Carbonite interface and click Back this up.

After the files are selected, the files will remain selected for changes.