Carbonite Support > File Size Limits

If you received a notice about updating Carbonite, we recently updated our software for Windows to a more secure standard. To continue backing up, update Carbonite using the appropriate link below:

-Updating to the Latest Version of Carbonite Safe (for Basic, Plus, and Prime plans)
-Updating to the Latest Version of Carbonite Safe Backup Pro (for Core, Power, and Ultimate plans)

If Carbonite is not already installed on your computer, you will need to sign in and reinstall Carbonite from your account to get the latest version.

File Size Limits

  • This article is for Windows and Mac

By default, Carbonite does not automatically select large files to avoid complications with the backup. Refer to the table below to determine the limit that Carbonite sets for individual files based on your Carbonite plan.

Carbonite PlansFile Limits
Safe Basic4GB (Excluding .PST files)
Safe Plus4GB (Excluding .PST files)
Safe Prime4GB (Excluding .PST files)
Safe Core1TB (Excluding .PST files)
Safe Power1TB (Excluding .PST files)
Safe Ultimate1TB (Excluding .PST files)

User files that are not excluded from Carbonite can be selected for backup by following the instructions below.

  • For Windows: Right-click the file within File Explorer and select Carbonite; Back this Up.
  • For Mac: Select the file within the Carbonite interface and click Back this up.

After the files are selected, the files will remain selected for changes.

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