Carbonite Support > FAQ: When does my Carbonite tr...

FAQ: When does my Carbonite trial expire?

Summary:

When does my Carbonite trial expire?

This article applies to:

Carbonite Plans Products Platforms
Basic, Plus, Prime, Core, Power, and Ultimate (Not sure?) Safe, Safe Pro, and Carbonite Safe Server Backup (Not sure?) Windows and Mac

Solution:

Carbonite will remind you by email about your trial's expiration before it expires so you have enough time to choose a product to purchase. If your trial does expire, Carbonite keeps your data backed for a limited time should you need more time to decide if you'd like to make a purchase. Those extended times are listed below.

  • If you signed up for a Carbonite Safe trial, your trial expires after 15 days.
    • After your trial expires for 15 days, Carbonite will remove your backed up data.
  • If you signed up for a Carbonite Safe Backup Pro trial, your trial expires after 30 days.
    • After your trial expires for 30 days, Carbonite will remove your backed up data.

Note: If you uninstall Carbonite during your free trial and do not reinstall, your backup will be deleted after 7 days.

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