Carbonite Support > FAQ: When does my Carbonite tr...

FAQ: When does my Carbonite trial expire?

Summary:

When does my Carbonite trial expire?

This article applies to:

Carbonite Plans	Products	Platforms
Basic, Plus, Prime, Core, Power, and Ultimate (Not sure?)	Safe, Safe Pro, and Carbonite Safe Server Backup (Not sure?)	Windows and Mac

Solution:

Carbonite will remind you by email about your trial's expiration before it expires so you have enough time to renew. If your trial does expire, Carbonite keeps your data backed up for a while so you have enough time to decide if you'd like to purchase.

If you signed up for a Carbonite Safe trial, your trial expires after 15 days.
- After your trial expires for 15 days, Carbonite will remove your backed up data.
If you signed up for a Carbonite Safe Backup Pro trial, your trial expires after 30 days.
- After your trial expires for 30 days, Carbonite will remove your backed up data.

Note: If you uninstall Carbonite during your free trial and do not reinstall, your backup will be deleted after 7 days.

Was this article helpful?

Yes

Tell us about yourself

What is the main reason for your visit today?

Did you find what you were looking for?

What is your comfort level with computers?

How often do you visit the Carbonite Support site?

How satisfied are you with...

The layout of the site and articles?

Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied

The ease of finding information?

Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied

The overall support site?

Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied

How likely are you to self-serve in the future?

Very Likely Somewhat Likely Not Sure Somewhat Unlikely Very Unlikely

Definitions

Restore: The act of downloading your backed up files from our servers to your computer.
Back up: The act of uploading a copy of your files to our servers for safekeeping.
Backup: This is the copy of files that you've backed up to our servers.
InfoCenter: This is the Carbonite user interface on the Windows version of the product.
Carbonite Backup Drive (CBUD): this is your interface into what's in your backup and how you can restore files or remove files from your backup.
Dots: We place colored status dots on your files in order for you to quickly see what's backed up.
Frozen for safekeeping (freeze backup / frozen mode) : This is a state that you can place Carbonite in to let you safely restore your backup. While in this state, no files or changes will be backed up to our servers.

Common Articles

Personal Restore Overview [Windows] [Mac]
Office Restore Overview [Windows] [Mac]
[Server Restore] [Appliance Restore]
Backup Overdue Personal [Windows] [Mac]
Backup Overdue Pro [Windows] [Mac]

Carbonite Support > FAQ: When does my Carbonite tr...

FAQ: When does my Carbonite trial expire?

Summary:

This article applies to:

Solution:

Related Articles:

Thank you for your Comments!

Definitions

Common Articles