Carbonite Support > Checking Your Backup Progress

Our product offerings have been renamed. Carbonite Home Backup is now Carbonite Safe Backup, and Carbonite Office Backup is now Carbonite Safe Backup Pro.

Please add your Carbonite Mac software to Apple’s Full Disk Access security feature to continue backing up and restoring your files on macOS Mojave. For more information on how to configure this security feature for Carbonite, please use the appropriate link below:

Checking Your Backup Progress

  • This article is for Windows and Mac

If you ever unsure about your backup status, you can check it from within the Carbonite software.

Please determine your Window versions version or Mac version before following the instructions below.

The sections below are collapsed. Please click a section title to open / close the appropriate section.

Carbonite for Windows

Open the Carbonite application by double-clicking the Carbonite icon on your desktop or start menu:

  • The Status page will be displayed by default.
  • Your backup status will be displayed on this page (backing up, up-to-date, etc.)
  • A progress bar will only be displayed during your initial backup.
  • Problems with the backup service will be reported here when they occur.
  • Carbonite schedules frequently changing files to be backed up once per day.

We recommend leaving your computer on until the initial backup finishes but Carbonite will always resume from where it left off if the backup is interrupted.

If you are not nearing the end of your backup and/or Carbonite appears to be stuck backing up a small file, please troubleshoot the stuck backup.

Carbonite for Mac (Version 1.x)

Open the through your System Preferences or the Carbonite padlock icon in your menu bar:

  • The Status tab will be displayed by default.
  • The Idle status will be displayed when your backup is up to date or when Carbonite is preparing to backup.
  • The Scanning for changed files status means Carbonite is looking for files to back up.
  • Error statuses will be displayed on this tab if Carbonite is unable to connect to our servers.
  • A Stuck at Registering status means that Carbonite needs to be reinstalled. If a reinstall results in the same error, remove any special characters from your computer name within the Sharing pane of your System Preferences and reinstall again.
Check Mac Backup

We recommend leaving your computer on until the initial backup finishes but Carbonite will always resume from where it left off if the backup is interrupted.

If you are not nearing the end of your backup and/or Carbonite appears to be stuck backing up a small file, please use the links below to assist you with troubleshooting a stuck backup.

Carbonite for Mac (Version 2.x)

Open the Carbonite User Interface through your Applications or through the Carbonite green dot icon in the menu bar:

  • The Back Up tab will be displayed by default.
  • Recently backed up files will be displayed here.
  • Error statuses will be displayed here if there is a problem with the backup.
  • If the page seems frozen or unresponsive to commands, we recommend reinstalling Carbonite.
Check Mac Backup

We recommend leaving your computer on until the initial backup finishes but Carbonite will always resume from where it left off if the backup is interrupted.

If you are not nearing the end of your backup and/or Carbonite appears to be stuck backing up a small file, please use the links below to assist you with troubleshooting a stuck backup.

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