Carbonite Support Knowledge Base

Transferring Carbonite Safe Between Windows and Mac

You can transfer your existing Carbonite Safe subscription from Windows to a Mac computer.

Transferring Your Carbonite Safe Subscription to Restore Files

You can transfer your Carbonite Safe subscription to restore your files to another computer.

Moving Carbonite Safe to Another Windows Computer

You can transfer your Carbonite Safe subscription from your old computer to your new or repaired computer to restore your files or start a new backup.

Carbonite Windows Version Release Notes

Carbonite Version 6.6.0 is the latest version of the Carbonite product. We are sure you will like the many enhanced features. Installing and identifying your computer(s) is easier than ever. Backing up your files is simpler and there is additional information provided about the status of your backed up files. Restoring your files is now even quicker and easier with additional choices for files you would like to restore first and choosing a destination for your restored files.

Restoring All of Your Files for Carbonite Safe Backup Pro

You can use Carbonite's Restore Manager to restore the files in your backup to a repaired or new computer. The Restore Manager allows you to download your entire backup in the simplest manner.

Carbonite Post-Restore Checklist

This checklist will assist you with performing post restore functions to get your data where it needs to be and resume your backup.

Importing Peachtree Data

Peachtree uses several different file types and directories to store information on your computer. If you need to restore your Peachtree data, Carbonite recommends restoring these files to your Desktop. You can import your restored Peachtree data with these instructions.

Getting Started with Carbonite Safe

You can use the Carbonite application to back up your files to Carbonite’s secure servers. When you need to get your files back, you can use Carbonite to restore your files at any time.

Managing Your Private Encryption Key for Carbonite Safe

During the initial installation, Carbonite Safe allows you to manage your own encryption key for Windows computers.

Transferring Your Carbonite Safe Subscription to Start a New Backup

You can transfer your Carbonite Safe subscription to another computer to start a new backup.

Message: "Windows couldn't create this account. Please choose a different location for these files."

While configuring a full restore with the Restore Wizard, Carbonite will give you options to restore the user files of each active user in the backup. If a backed up user does not exist on the new computer, Carbonite can create a new user to restore to. In some cases, you may see the error "Unable to create the [username] account". This article overviews restoring to an alternate location.

Reinstalling Carbonite Safe

You can reinstall Carbonite Safe on the same computer to update Carbonite to the latest version.

Locating the Carbonite Icon

The Carbonite icon is located in your Windows notification area / system tray at the bottom right of your screen. The Carbonite icon can be used to check the status of your backup, view and set options, and/or get assistance.

Managing Your Private Encryption Key for Carbonite Safe Backup Pro

During the initial installation, Carbonite Safe Backup Pro allows you to manage your own encryption key for Windows computers.

FAQ: What Does Carbonite Do When an Internet Connection is Not Present?

What does Carbonite do when an internet connection is not present?

Searching For Files to Restore

You can use Carbonite's Search and Restore function to restore files to their original location or to the desktop.

Carbonite Cancellations and Refunds

To cancel your Carbonite subscription, deactivate automatic renewal to prevent future renewals. After your plan is expired for 30 or 60 days, your backed up data will be permanently removed from Carbonite and Carbonite will no longer function on your computer.

Encryption Key Password

You can choose an optional password for your encryption key during the initial installation

The Backup Settings Page / Settings Tab for Carbonite Safe Backup Pro

Configuring Carbonite's settings lets you manage limited resources efficiently. You can change options such as which files Carbonite automatically backs up, how Carbonite uses Internet bandwidth, whether or not colored status dots are displayed on your file icons, and scheduling your backup.

Locating Your Files After a Restore

Carbonite can restore your files to their original location or a new location of your choosing. If your files do not appear in their original locations, check your user folders (e.g. My Documents, Pictures, My Music, etc.).

Restoring Previous File Versions

Carbonite keeps up to 12 versions of your changed files, so that you have multiple points in time to restore from in the event of a disaster. Review this article for more details on how Carbonite handles previous versions of your files, and how you can restore them with the Carbonite software.

Getting Started with Carbonite Safe Backup Pro

Signing up with Carbonite will keep your computer protected from accidental data loss and possible corruption. Users and administrators can be invited to join the company through the Dashboard. Once they are invited, they will receive an email with instructions on how to complete the registration. When you add a computer to a user or administrator, they will receive instructions on how to complete the installation. During the installation, you can select the Automatic setup and Carbonite will include your user folders and desktop, or you can choose to customize your options with the Advanced setup. You can add a file or folder by right-clicking on it and selecting Carbonite; Back this up. Whether you are restoring one file or all your files, Carbonite makes the process quick and easy.

Importing QuickBooks

If you chose the Automatic setup when installing Carbonite, your data for the current versions of QuickBooks will be backed up by Carbonite.

Carbonite Post-Restore Checklist (Mac 2x)

This checklist will assist you with performing post-restore functions to get your data where it needs to be and resume your backup.

Locating Your Files After a Restore (Mac 1x)

Carbonite can restore files to their original location or to a location of your choice. If your files don't appear in their original locations after a restore, check your Users folders (e.g. Documents, Pictures, Music, etc.).

The Carbonite Preference Pane (Mac 1x)

The Carbonite System Preference pane lets you monitor the status of your backup and choose settings for Carbonite. With the Carbonite Preference pane, you can select and deselect files for back up, restore individual files, restore all files, change Carbonite's status (e.g. paused, disabled, recover mode), and uninstall Carbonite.

Entering and Exiting Recover Mode (Mac 1x)

Recover Mode prevents changes from being made to your backup so you can perform a restore. If you transfer your Carbonite subscription to a new computer or replace the hard drive on your current computer, Carbonite will automatically start up in Recover Mode. Recover Mode can be enabled through the Carbonite Preference pane.

Locating Your Files After a Restore (Mac 2x)

Carbonite can restore files to their original location or to a location of your choice. If your files don't appear in their original locations after a restore, check your Users folders (e.g. Documents, Pictures, Music, etc.).

Viewing Duplicate Folders in the Carbonite Backup Drive

Files that are in a nested folder with the same name can be viewed in the Carbonite Backup Drive by manually typing the file path.

Transferring Carbonite Safe Backup Pro to Another Computer

You can transfer a computer backup from your Carbonite Safe Backup Pro account to another computer to restore or start a new backup.

File Types Carbonite Backs Up for Carbonite Safe Backup Pro

Carbonite is designed to back up all the unique and irreplaceable files on your computer. Included in your backup are your text documents, spreadsheets, financial documents, photos, music, videos, etc.

Importing Internet Explorer Favorites

Your Internet Explorer favorites are individual files. They are shortcuts to web sites you choose to save. You can restore your Internet Explorer favorites with the Carbonite Backup Drive and move them to the correct location on your computer.

Carbonite Icon Notification Area Meanings

The Carbonite icon displays information about your Carbonite backup at a glance.

Importing Your RoboForm Data

You will need to import your RoboForm files back into RoboForm in order to access them once they are restored by Carbonite.

Importing Neat Data

Neat stores all of its data in a single user directory. If you need to restore your Neat data, Carbonite recommends restoring these files to your Desktop. You can import your restored Neat data back into Neat with these instructions.

Importing Your Sticky Notes

You can easily restore your backed up Sticky Notes data file through the Carbonite Backup Drive. The only way to import your restored Sticky Notes data file is to move it to the correct location on your computer.

Importing Google Chrome Bookmarks

Your Google Chrome bookmarks are saved in a file on your computer called Bookmarks and can be imported back into your Google Chrome web browser if necessary.

Reinstalling Carbonite Safe (Mac 2x)

You can reinstall Carbonite Safe on the same computer to update Carbonite to the latest version.

Reinstalling Carbonite Safe (Mac 1x)

You can reinstall Carbonite Safe on the same computer to update Carbonite to the latest version.

Known Issue: The Carbonite Service Was Disabled

The Carbonite Service ensures Carbonite can back up or restore files on your computer. In some cases, the service may be disabled which prevents Carbonite from working properly.

Carbonite Post-Restore Checklist (Mac 1x)

This checklist will assist you with performing post-restore functions to get your data where it needs to be and resume your backup.

FAQ: What Is Cloud Backup?

What Is cloud backup?

The Carbonite User Interface (Mac 2x)

The Carbonite User Interface lets you monitor the status of your backup and choose settings for Carbonite. With the Carbonite User Interface, you can select and deselect files for back up, restore individual files, restore all files, change Carbonite's status (e.g. paused, disabled, recover mode), and uninstall Carbonite.

Restoring All of Your Files for Carbonite Safe Backup Pro (Mac 2x)

You can install Carbonite on a new Mac and restore all of your files with the Carbonite interface.

Restoring All of Your Files for Carbonite Safe Backup Pro (Mac 1x)

You can install Carbonite on a new Mac and restore all of your files with the Carbonite System Preference pane.

Getting Started with Carbonite Safe Backup Pro (Mac 2x)

Signing up with Carbonite will keep your computer protected from accidental data loss and possible corruption. Users and Administrators can be invited to join the company through the Dashboard. Once invited, they will receive an email with instructions to complete the registration. When you add a computer to a User or Administrator, they will receive instructions to complete the installation. During the installation, you can select the automatic setup for Carbonite to include your user folders and desktop, or you can choose to customize your setup options. You can add a file or folder through the Carbonite application. Whether you are restoring one file or all of your files, Carbonite makes the process quick and easy.

Carbonite Support > Search Results

You searched for "Pro Windows How to restore files to a new computer" in

Search Results