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Pausing a Restore
You can pause your restore in progress through the Restore Manager for any reason and resume it after. We recommend that you keep your restore running uninterrupted as long as possible in order to complete your restore in the most efficient time possible.
Searching For Files to Restore
You can use Carbonite's Search and Restore function to restore files to their original location or to the desktop.
Carbonite Post-Restore Checklist
This checklist will assist you with performing post restore functions to get your data where it needs to be and resume your backup.
Message: "Unable to Complete The Restore Because One or More Windows Management Instrumentation Queries Have Failed"
During a File System restore of a Deduplicated volume. an error might occur if one or more Windows Management Instrumentation queries fail.
The Restore Files Tab (Mac 2x)
This article details the Restore Files tab and its functionality in the Carbonite Safe 2x software for Mac.
Known Issue: Image File Level Restore Wizard Fails to Open in VMWare environments
In Carbonite Safe Server Backup (CSSB), the File Level restore wizard for the Image backup set may not open in some VMware environments.
Known Issue: CSSB Restore Fails with "Failed to restore # items because they already exist"
Carbonite Safe Server Backup (CSSB) restore Fails with "Failed to restore # items because they already exist". This warning is false.
Known Issue: Carbonite interface shows 0% progress after the restore completes on macOS Ventura
When a restore completes on Mac Ventura, bundle files may not be given proper access to complete the restore properly. This may present itself as an incomplete restore with many files failing to be recovered. The User interface will also show 0% progress after the restore is complete instead of the expected 100%.
Transferring Your Carbonite Safe Subscription to Restore Files
You can transfer your Carbonite Safe subscription to restore your files to another computer.
Viewing the Restore Status
When Carbonite is restoring files, you can view the restore status to determine how much longer the restore may take to complete.
Creating Recovery Media for a Bare Metal Restore For CSSB 6.x Enhanced
Carbonite Safe Server Backup requires you to create recovery media in order to perform a Bare Metal restore. It is recommended that you create the recovery media after you schedule your first Bare Metal Image backup.
Message: "Failed to Restore X Items Because Files’ Metadata Could Not Be Restored"
A restore failed with the error "Failed to Restore X Items Because Files’ Metadata Could Not Be Restored". This is almost always harmless, but this article will help you make sure that your items restored as expected.
Known Issue: Unable to Find OS or Unbootable OS Post Bare Metal Image Restore
OS shows unable to boot or unable to find OS after a Bare Metal Image Restore.
Creating Recovery Media for a Bare Metal Restore (CSSB 6.7 and above)
Carbonite Safe Server Backup requires you to create recovery media in order to perform a Bare Metal restore. It is recommended that you create the recovery media after you schedule your first Bare Metal Image backup.
Transferring Your Carbonite Safe Subscription to Restore Files (Mac 2x)
You can transfer your Carbonite Safe subscription to restore your files to another computer.
Known Issue: Restore Progresses Slowly After Exiting Recover Mode
After exiting Recover Mode, Carbonite restores files slowly or it appears the restore stopped.
Locating Your Files After a Restore
Carbonite can restore your files to their original location or a new location of your choosing. If your files do not appear in their original locations, check your user folders (e.g. My Documents, Pictures, My Music, etc.).
Message: "Volume X Must Be Backed Up To Boot The System After a Bare Metal Restore"
You may encounter an error during backups of any Bare Metal Image backup set in CSSB 6.0 or higher.
Stopping a Restore
You can cancel a restore through the Restore Manager. Unrestored files in the restore queue will not be downloaded until you start another restore.
Viewing the Restore Status (Mac 2x)
You can check the progress of your restore through the Carbonite User Interface.
Viewing the Restore Status (Mac 1x)
You can check the progress of your restore through the Carbonite Preference pane.
Carbonite Post-Restore Checklist (Mac 2x)
This checklist will assist you with performing post-restore functions to get your data where it needs to be and resume your backup.
Carbonite Post-Restore Checklist (Mac 1x)
This checklist will assist you with performing post-restore functions to get your data where it needs to be and resume your backup.
Canceling a Restore (Mac 2x)
You can cancel the restore of all pending files through the Carbonite User Interface.
Canceling a Restore (Mac 1x)
You can cancel the restore of all pending files through the Carbonite Preference pane.
Locating Your Files After a Restore (Mac 1x)
Carbonite can restore files to their original location or to a location of your choice. If your files don't appear in their original locations after a restore, check your Users folders (e.g. Documents, Pictures, Music, etc.).
Known Issue: Carbonite Becomes Corrupted After Using Time Machine to Restore (Mac 1x)
After using Apple's Time Machine to restore your Mac, Carbonite becomes corrupted.
Locating Your Files After a Restore (Mac 2x)
Carbonite can restore files to their original location or to a location of your choice. If your files don't appear in their original locations after a restore, check your Users folders (e.g. Documents, Pictures, Music, etc.).
Accessing Your Restore Error Report for Carbonite (Mac 1x)
Carbonite will record all errors encountered during the restore process in a text file. This text file can be accessed from your desktop at the end of the restore. Files that couldn't be restored will be listed in this file.
Stuck Restore (Mac 2x)
If it seems like your restore is stuck, it's possible that Carbonite is restoring a single large file.
Known Issue: Carbonite Becomes Corrupted After Using Time Machine to Restore (Mac 2x)
After using Apple's Time Machine to restore your Mac, Carbonite becomes corrupted.
Restore Options For CSSB 6.x Enhanced
Within the Restore page, there are a number of restore options available. The product allows you to run a custom script before or after a restore, change the restore conflict policy, retain the downloaded backup archive, and skip archive consistency checks on the backup archives. Application restores may disable some of these restore options or there might be additional options unique to that application.
After Performing a Bare Metal Image Restore (CSSB 6.x) For CSSB 6.x Enhanced
During a Bare Metal Image backup, if the presence of Microsoft SQL Server, Exchange Server and SharePoint databases is detected on your machine, CSSB will automatically create individual backup sets for each database with default backup settings. After performing a Bare Metal Image restore, these databases are not automatically restored to your machine. To recover these databases, additional steps will be required.
How to Speed up Your Backup and Restore
The speed of your Internet connection is the primary factor for how fast you can back up or restore your files. Your backup and restore speed will also depend on the speed of your computer, the amount of data selected for backup/restore, and the amount of strain your other programs and services have on your internet connection.
Restore Speed
Recovering small amounts of data (a few files here or there) usually takes only a few seconds or minutes. Restoring all of your data will take longer depending on how much data you have and the speed of your ISP.
Canceling a Restore For CSSB 6.x Enhanced
You can cancel your restore in progress from the Backup Details page.
Message: "Restore Select is not available for this backup run"
You may receive an error message when attempting to perform a selective restore of a backup type.
No Loss Recovery or Delete Existing Transaction Logs for Microsoft Exchange Restores
There are two new options for restores of Microsoft Exchange databases when restoring to the original location. No Loss Restore will not delete existing transaction logs and once the restore is complete, Exchange will perform a roll-forward recovery if all sequential transaction logs are found. Delete existing transaction logs will delete any transaction logs found in the Log directory of the restored Mailbox Database(s), Public Folder Database(s), and/or Storage Group(s).
Message: "One or more files could not be restored"
If after a restore you receive a warning stating one or more files could not be restored, the RestoreErrors.txt file will display which files could not be restored and the reason.
Restore Options For CSSB 5.x & 6.x Classic
Within the Restore page, there are a number of restore options available. The product allows you to run a custom script before or after a restore, change the restore conflict policy, retain the downloaded backup archive, and skip archive consistency checks on the backup archives. Application restores may disable some of these restore options or there might be additional options unique to that application.
Locating Files for Restore
The product offers streamlined methods to search your backup for files/folders to restore. The Search file/folder by name option allows users to search for the latest version of specific files or folders.
Transferring Your Carbonite Safe Subscription to Restore Files (Mac 1x)
You can move your Carbonite subscription to a new or repaired computer by signing into your Carbonite account and installing the Carbonite Safe software on the new computer.
Known Issue: Unable to Restore Files With A Slash in the Filename (Mac 1x)
Files that contain a slash '/' in the filename will be renamed within the Carbonite backup so that the slash is replaced with a colon ':'. Removing the slash '/' character from the filename will ensure that you are able to restore the file using the Carbonite software if needed. Files in your backup that contain a slash '/' character can only be restored via Anytime Anywhere Access.
Known Issue: AVG Prevents Carbonite from Displaying Restore Progress
AVG LinkScanner and Online Shield may prevent you from viewing the Carbonite restore progress.
Determining Recovery Completion For CSSB 6.x Enhanced
When Carbonite Safe Server Backup finishes restoring your data, you will receive notification in the user interface indicating that your restore is complete. You can check the progress of your restore at any time through the Dashboard.
Message: "To get files from other accounts, please sign in as an administrator."
When attempting a restore as a non-administrator within the Restore Manager, Carbonite displays a message stating: "To get files from other accounts, please sign in as an administrator."
Message: "Windows couldn't create this account. Please choose a different location for these files."
While configuring a full restore with the Restore Wizard, Carbonite will give you options to restore the user files of each active user in the backup. If a backed up user does not exist on the new computer, Carbonite can create a new user to restore to. In some cases, you may see the error "Unable to create the [username] account". This article overviews restoring to an alternate location.
The CSSB User Interface Does not Open After a System State Recovery
You may experience problems when you use version 5.0 or later of the product to restore a System State backup taken in version 4.14 or earlier. This issue can be resolved by either replacing the ZWCService.exe or uninstalling and reinstalling Carbonite Safe Server Backup.
Exchange Recovery to a Recovery Group/Database Fail if Replication or DAG is Used
If you are running Microsoft Exchange 2007 or 2010, your attempt to restore mailbox databases fails when restoring to a Recovery Group or Recovery Database.
Performing System State Recovery on Windows Small Business Server 2011
In order to perform a System State restore on Small Business Server (SBS) 2011, the computer needs to be booted into Directory Service Restore Mode (DSRM) since SBS 2011 is the Active Directory Domain controller.
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