Carbonite Support > Known Issue: AVG Prevents Carb...

Known Issue: AVG Prevents Carbonite from Displaying Restore Progress

Summary:

AVG LinkScanner and Online Shield may prevent you from viewing the Carbonite restore progress.

This article applies to:

Carbonite Plans Products Platforms
Basic, Plus, Prime, Core, Power and Ultimate (Not sure?) Safe and Safe Pro (Not sure?) Windows

Workaround:

These instructions will only temporarily resolve the issue you are experiencing and may appear again if you restart your computer or the Carbonite service restarts for any reason. If you started a restore, your restore will still be progressing in the background. You will just be unable to view the status.
  1. Locate and open AVG on your computer
  2. Within AVG, open Web Browsing Settings
  3. From this section, temporarily disable both LinkScanner and Online Shield*
    • * Online Shield may not be an option on your version of AVG. If so, then only do the LinkScanner selection.
  4. Open your Task Manager, by right-clicking your taskbar on the bottom of your screen and select Task Manager
  5. Within the Processes tab, locate the Carbonite User Interface or CarboniteUI.exe process in the list
  6. Select it and click End Task or End Process. Confirm to end the process if another screen pops up.
  7. On your desktop, double-click the Carbonite icon to view any backup status changes. If you are trying to view your Restore Progress, right-click the Carbonite Icon in your Windows Notification area and select View Restore Progress...

These services are used to protect your computer from malicious threats. After you are done verifying your progress, we recommend that you turn them back on to keep any potential threats from harming your computer.

Note: These instructions may vary depending on the version of AVG.

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