Carbonite Support > Message: "One or more files co...

Message: "One or more files could not be restored"

  • This article is for Windows only

If you receive a warning that says one or more files could not be restored, the RestoreErrors.txt file will list which files failed to restore and the underlying cause for the failure. The RestoreErrors.txt file will also include the relevant server name and backup set name in RestoreErrors_[Server Name]+[Backup Set Name].txt format. As an example, RestoreErrors_FILE SERVER+Company Files.txt.

The RestoreErrors.txt log file will be located in the Debug folder within the Carbonite Safe Server Backup Installation Directory. By default, the Debug folder will be stored in the following location:

For new users

  • C:\Program Files\Carbonite\Carbonite Safe Server Backup\ (for 32-bit operating systems)
  • C:\Program Files\Carbonite\Carbonite Safe Server Backup(x64)\ (for 64-bit operating systems)

For existing users

  • C:\Program Files\Carbonite\Carbonite Server Backup\ (for 32-bit operating systems)
  • C:\Program Files\Carbonite\Carbonite Server Backup(x64)\ (for 64-bit operating systems)

One common failure involves shortcut folders. Shortcut folders that were originally located on a mapped drive cannot be restored to a local drive. The error in the RestoreErrors.txt file would appear as follows:

5196:3012:24/6/2012:19:55:7:160::Failed to create a file \\?\C:\ProgramData\Carbonite\Carbonite Safe Server Backup\Restore_Folder\amanda (192.168.10.3) - Shortcut.lnk\.

5196:3012:24/6/2012:19:55:7:160::The file exists.

5196:5256:24/6/2012:19:55:10:252::Failed to restore file \\?\UNC\192.168.10.3\shared\amanda (192.168.10.3) - Shortcut.lnk\

To help resolve this problem, use the information in the RestoreErrors.txt log to determine the files that could not be restored and the cause.

If you still need assistance, please contact our Customer Care Team.

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