Carbonite Support > Failed to Restore Files

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Failed to Restore Files

  • This article is for Windows only

If you receive a warning that says one or more files could not be restored, the RestoreErrors.txt file will list which files failed to restore and the underlying cause for the failure.

One common failure involves shortcut folders. Shortcut folders that were originally located on a mapped drive cannot be restored to a local drive. The error in the RestoreErrors.txt file would appear as follows:

5196:3012:24/6/2012:19:55:7:160::Failed to create a file \\?\C:\ProgramData\Carbonite\Carbonite Server Backup\Restore_Folder\amanda ( - Shortcut.lnk\.

5196:3012:24/6/2012:19:55:7:160::The file exists.

5196:5256:24/6/2012:19:55:10:252::Failed to restore file \\?\UNC\\shared\amanda ( - Shortcut.lnk\

To help resolve this problem, use the information in the RestoreErrors.txt file to determine the files that could not be restored and the cause.

If you still need assistance, please contact our Customer Care Team.