Known Issue: Unable to Find OS or Unbootable OS Post Bare Metal Image Restore

Summary:

Once the BMI restore is complete, you may see one of the following errors:

• Unable to boot
• Unable to find Operating System

Cause:

The incorrect boot mode is being used.

This article applies to:

Carbonite Plans	Products	Platforms
Power and Ultimate (Not sure?)	Carbonite Safe Server Backup (Not sure?)	Windows

Solution:

Please check the BIOS settings for Legacy/CSM or Secure Boot/UEFI. Try reversing the settings, save and exit the BIOS and see if the system now boots correctly.

BIOS terminology will differ between all the various manufacturers. A few examples to look for are Legacy/CSM and Secure Boot/UEFI. These will be in main sections called Boot, Boot Priority, or Boot Mode.

Older computer systems are typically configured for Legacy/CSM while new systems are starting to default to using Secure Boot/UEFI. Bare Metal Restore cannot change the BIOS settings during a restore.