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How to Find the Email Address Associated with Your Account
If you forget the email address associated with your account, you can find it on the Account tab of the Carbonite InfoCenter (or on the My account page of the Carbonite application). If Carbonite has been uninstalled from your computer, there is an alternative way to retrieve your forgotten email address.
Changing Your Email Address for Carbonite Safe Backup Pro
You can only change the email address associated with Carbonite after signing into your Carbonite account on our website.
How to Find the Email Address Associated with Your Account (Mac 1x)
You can locate the email address associated with your Carbonite account by opening Carbonite from Apple menu or by looking up additional information.
How to Find the Email Address Associated with Your Account (Mac 2x)
You can locate the email address associated with your Carbonite account by opening Carbonite from Apple menu or by looking up additional information.
Changing Your Email Address for Your Carbonite Safe Account
You can sign into your Carbonite Safe account to update your email address.
Account Ownership for Carbonite Safe
The credit card holder on the Carbonite account is the account owner. If there is no credit card on file, then the owner is the person whose email address is associated with the account and who can successfully answer the security questions.
Viewing Your Payment History for Carbonite Safe Backup Pro
Carbonite sends receipts of purchase to the Billing Owner email address that is associated with your Carbonite account. If you would like to view any purchases made under your account, you can log in as an admin an do so through the Carbonite website.
About Fallback Policies
If a policy was incorrectly done or not correctly deployed, you will receive one of two messages in the Carbonite application. The easiest way to fix the issue is to sign into the Carbonite account to make backup policy adjustments and associate them with the account.
How to Add Exchange Impersonation Rights
Exchange Impersonation is used in scenarios in which a single account needs to access many accounts. For Carbonite Safe Server Backup, Exchange Impersonation is used to access mailboxes for backup and restore. When setting up an Exchange Mailbox backup within the product, an administrator account must be provided by the user in order to access Exchange. The product will attempt to assign impersonation rights automatically to the chosen administrator user. If the product cannot automatically assign the impersonation rights, they must be added to the account manually with Powershell.
The Carbonite Application / Carbonite InfoCenter for Carbonite Safe Backup Pro
The Carbonite InfoCenter / application is your visual interface to view information about Carbonite's progression, as well as available options. You can set a backup schedule, restore files, manage your Carbonite account, and instruct Carbonite to use less of your Internet bandwidth. Should you run into difficulty you can also contact customer care through the Carbonite InfoCenter / application.
Installing Webroot SecureAnywhere Antivirus (Mac)
You can install Webroot SecureAnywhere from your account to protect your computer from malware and viruses.
Collecting CSSB 6.x Log Files for Troubleshooting For CSSB 6.x Enhanced
If you should experience an issue with our product, you can send us your log files through the client. It will help our customer care team troubleshoot your issue and provide a resolution to your problem.
Known Issue: Installing Carbonite on a Cloned Computer Transfers Subscription and Deactivates Carbonite on Original Computer
Every Windows computer connected to a network is assigned a unique Security Identifier/System ID (SID). The SID is a security feature used to identify an object such as a user or group of users in a network. When you clone your original computer to a different computer, both computers will have the same SID. This could cause issues with our software.
Carbonite Safe Backup Pro User Privileges
Carbonite users can view and manage their backed up files, install and restore Carbonite, and view their backed up data remotely.
Installing Carbonite Mobile (iOS)
You can install Carbonite Mobile to access files backed up from your desktop devices.
Installing Carbonite Mobile (Android)
You can install Carbonite Mobile to access files backed up from your desktop devices.
Resetting Your Carbonite Password
You can reset your forgotten Carbonite password by following the instructions in this article.
Configuring Email Notifications For CSSB 6.x Enhanced
Users can receive notifications when particular operations get completed. This option is offered for all backup sets globally.
Troubleshooting Carbonite Installer MSI Errors
When remotely deploying Carbonite to your network there are times when you can run into an error. This article will list out the most common types of errors you can run into while trying to install Carbonite through the MSI installer.
Managing Your Carbonite Administrators and Users
There is no limit to the number of users or administrators that you can add to your Carbonite Safe Pro account, and there are no fees per administrator. You can add/remove users and administrators by signing into your Carbonite account and using the Dashboard.
Carbonite Safe Backup Pro Dashboard
As an administrator, you can view the backup status, review alerts, view the billing information and billing history, invite users and administrators, add computers, and perform other actions through the Dashboard. As a Billing Owner, you can perform all the same actions as an administrator as well as manage the billing information for your account.
Signing Into Your Carbonite Account
You can sign into your Carbonite account to install the products and manage your account information.
Restoring All of Your Files for Carbonite Safe Backup Pro (Mac 1x)
You can install Carbonite on a new Mac and restore all of your files with the Carbonite System Preference pane.
The Carbonite Preference Pane (Mac 1x)
The Carbonite System Preference pane lets you monitor the status of your backup and choose settings for Carbonite. With the Carbonite Preference pane, you can select and deselect files for back up, restore individual files, restore all files, change Carbonite's status (e.g. paused, disabled, recover mode), and uninstall Carbonite.
The Carbonite User Interface (Mac 2x)
The Carbonite User Interface lets you monitor the status of your backup and choose settings for Carbonite. With the Carbonite User Interface, you can select and deselect files for back up, restore individual files, restore all files, change Carbonite's status (e.g. paused, disabled, recover mode), and uninstall Carbonite.
Searching Your Carbonite Safe Backup Pro Account
As a Carbonite Safe Pro administrator, you can search your account for computers, users or groups.
Restoring Mailbox Items in Exchange 2013
It often happens that a mailbox or mailbox items such as emails or folders are accidentally deleted. The product supports the restore of mailbox items in Microsoft Exchange 2013 with the Microsoft Local Mailboxes backup type or in combination with native Exchange tools.
Collecting Log Files for Troubleshooting For CSSB 5.x & 6.x Classic
If you should experience an issue with our product, you can send us your log files through the client. It will help our customer care team troubleshoot your issue and provide a resolution to your problem.
Opening the Carbonite Interface
The Carbonite interface displays information about your backup, subscription and account. The Carbonite interface allows you to set a backup schedule, restore files, manage your Carbonite account, and instruct Carbonite to use less of your Internet bandwidth.
Deploying the Carbonite Client to Your Network via MSI
Carbonite Safe Pro admins are able to remotely deploy the Carbonite Safe Pro software to multiple workstations on their network within the Dashboard. These instructions are geared towards System Administrators who understand how to remotely deploy software on their network for their users.
Installing Webroot SecureAnywhere Antivirus
If you purchased a Webroot add-on with Carbonite, you can start the installation process from your Carbonite account.
How to start new cloud backups with Carbonite Safe Server Backup
This article explains how to start new cloud backups with Carbonite Safe Server Backup.
Getting Started with Carbonite Safe (Mac 2x)
Carbonite is an online backup application that backs up your files to our secure servers and helps you restore the files back to your computer at any time.
Troubleshooting Email Notification Setup Issues For CSSB 5.x & 6.x Classic
Carbonite Safe Server Backup is capable of sending emails after any operation completes with a success, warning, or failure status. CSSB does not have a central email server which sends these notifications. To receive notifications, each user must fill in their own SMTP server information. This can be done on the Backup page for any backup set, or by clicking Preferences; Email. CSSB email notifications can work with any properly-configured email host, including online email hosts such as Office 365. The SMTP server information provided within CSSB must be correct, and attempts to connect to the server must not be blocked by security settings, firewalls, or other means.
Troubleshooting Email Notification Setup Issues For CSSB 6.x Enhanced
Carbonite Safe Server Backup is capable of sending emails after any operation completes with a success, warning, or failure status. CSSB does not have a central email server which sends these notifications. To receive notifications, each user must fill in their own SMTP server information. This can be done by clicking Configure Email Notifications within the Notifications section.
Upgrading to a Carbonite Safe Backup Pro Plan
You can upgrade your Carbonite Safe Basic, Plus or Prime plan to a Carbonite Safe Backup Pro plan to backup multiple computers, drives, and servers.
Requesting a Courier Recovery Drive for Carbonite Safe Backup Pro
Courier Recovery is the process of contacting Carbonite, working with a Recovery Specialist to retrieve your backup, and receiving a form of media (DVD, external hard drive, etc.) with a copy of your backed up files to your address via mail for a $175.99 fee per computer.
Importing into Microsoft Outlook
When Carbonite restores your Microsoft Outlook data to your computer, you will need to import the data back into your Outlook program to restore your email data. This article explains how to import Outlook data. You may need to first restore your Outlook data before you can import it. Newer versions of Outlook typically store your email data in your Documents folder. Older versions of Outlook often store your emails in the AppData folder.
Carbonite Safe Server Backup Release Notes For CSSB 6.x Enhanced
Carbonite Safe Server Backup is continually updated to address issues that may impact how you use the product.
Message: "Alert: Carbonite has been unable to send your customer support request for the past 24 hours..."
When attempting to install Carbonite, the following message appears: "Alert: Carbonite has been unable to send your customer support request for the past 24 hours. Click "Retry" to try again, or click "Cancel and email your request to customer support winsupport@carbonite.com."
Carbonite Release Notes (Mac 2x)
You can view the latest Carbonite release notes in this article.
Getting Started with Carbonite Safe
You can use the Carbonite application to back up your files to Carbonite’s secure servers. When you need to get your files back, you can use Carbonite to restore your files at any time.
HIPAA
Carbonite Safe Backup Pro and Carbonite Safe Server Backup all provide critical data security protection without compromising patient privacy and can assist customers with HIPAA compliance efforts.
Carbonite Post-Restore Checklist (Mac 2x)
This checklist will assist you with performing post-restore functions to get your data where it needs to be and resume your backup.
Carbonite Post-Restore Checklist (Mac 1x)
This checklist will assist you with performing post-restore functions to get your data where it needs to be and resume your backup.
Migrating from Carbonite Mac 1x to Mac 2x
To enhance the customer experience, we are providing a migration path from the legacy Mac version (1.x) to the latest version (2.x). Due to technical differences between the two versions, backups cannot be directly upgraded. As a result, customers will need to start a new backup after installing version 2.x.
Importing Your Files into Programs
Carbonite's first priority is the safe retention and return of your personal data files. Performing a restore will not automatically configure your programs or import restored data. For certain programs, it may be necessary to perform additional steps to import restored data before that data will be accessible.
File Types Carbonite Backs Up for Carbonite Safe (Mac 2x)
Carbonite is designed to back up all the unique and irreplaceable files on your computer. Included in your backup are your text documents, spreadsheets, financial documents, photos, music, etc. With the Carbonite Safe Basic plan, video files are not selected for back up by default. They need to be added to your backup manually.
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