Carbonite Support > Viewing Your Payment History f...

Viewing Your Payment History for Carbonite Safe Backup Pro

This article is for Carbonite Safe Backup Pro - View the Carbonite Safe article

Summary:

Carbonite sends receipts of purchase to the Billing Owner email address that is associated with your Carbonite account. If you would like to view any purchases made under your account, you can log in as an admin and do so through the Carbonite website.

Solution:

Sign into your account as an administrator at https://account.carbonite.com or with the button below.

Click Billing Information. Your purchases will be listed under the Billing history section and will include the date the purchase was made, what was purchased, the amount, the credit card used, and a link to resend the invoice.

If you do not see the Billing Information option, you are not signed in as an Administrator.

Any account credit will be listed on this page. The credit amount can be applied towards a future purchase.

Was this article helpful?

Yes

Tell us about yourself

What is the main reason for your visit today?

Did you find what you were looking for?

What is your comfort level with computers?

How often do you visit the Carbonite Support site?

How satisfied are you with...

The layout of the site and articles?

Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied

The ease of finding information?

Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied

The overall support site?

Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied

How likely are you to self-serve in the future?

Very Likely Somewhat Likely Not Sure Somewhat Unlikely Very Unlikely

Definitions

Restore: The act of downloading your backed up files from our servers to your computer.
Back up: The act of uploading a copy of your files to our servers for safekeeping.
Backup: This is the copy of files that you've backed up to our servers.
InfoCenter: This is the Carbonite user interface on the Windows version of the product.
Carbonite Backup Drive (CBUD): this is your interface into what's in your backup and how you can restore files or remove files from your backup.
Dots: We place colored status dots on your files in order for you to quickly see what's backed up.
Frozen for safekeeping (freeze backup / frozen mode) : This is a state that you can place Carbonite in to let you safely restore your backup. While in this state, no files or changes will be backed up to our servers.

Common Articles

Personal Restore Overview [Windows] [Mac]
Office Restore Overview [Windows] [Mac]
[Server Restore] [Appliance Restore]
Backup Overdue Personal [Windows] [Mac]
Backup Overdue Pro [Windows] [Mac]

Carbonite Support > Viewing Your Payment History f...

Viewing Your Payment History for Carbonite Safe Backup Pro

Summary:

Solution:

Related Articles:

Thank you for your Comments!

Definitions

Common Articles