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ISS: Difficulty Restoring Legacy Bare Metal Image Backups
Restoring Legacy Bare Metal Backups can fail on newer versions of CSSB.
Configuring Azure for Using Modern Authentication with Carbonite Safe Server Backup
Starting with Carbonite Safe Server Backup (CSSB) 6.8.1 we will support modern authentication with Exchange Online. There are additional steps required to ensure modern authentication will function properly with CSSB. This article explains the procedure for registering Exchange Online in the Azure portal and setting up proper Azure App credentials for use with CSSB.
FAQ: Forever Incrementals - Introduction and Best Practices
Forever Incremental removed the limit on the number of incremental backups allowed on a Windows File System backup. This new feature allows you to remove your full backup cycle and your backups will continue to run incremental backups. This article explains how this feature works and best practices for using it.
Known Issue: CSSB Restore Fails with "Failed to restore # items because they already exist"
Carbonite Safe Server Backup (CSSB) restore Fails with "Failed to restore # items because they already exist". This warning is false.
Error ' “CarboniteAlerts” is damaged and cannot be opened" Appears After Updating to MacOS Ventura
After updating to MacOS Ventura, you may start to see continuous pop-ups reporting that the “CarboniteAlerts” is damaged and cannot be opened. Interacting with the window will report a second error and then repeat the pop-ups.
Known Issue: Carbonite interface shows 0% progress after the restore completes on macOS Ventura
When a restore completes on Mac Ventura, bundle files may not be given proper access to complete the restore properly. This may present itself as an incomplete restore with many files failing to be recovered. The User interface will also show 0% progress after the restore is complete instead of the expected 100%.
Recreating the Carbonite Safe Server Backup Desktop Shortcut
If you cannot find the Carbonite Safe Server Backup icon on your desktop, this does not necessarily indicate that you have uninstalled the program. It's possible to accidentally delete the desktop shortcut without uninstalling Carbonite. If Carbonite is still installed, you can recreate the desktop icon using the instructions in this article.
Changing the Default Port Used by the ZCBService
The ZCBService requires the use of TCP port 10085. If this port is in use, the service cannot start.
Deleting Computers from Your Carbonite Safe Backup Pro Account
Administrators on the Carbonite Safe Backup Pro dashboard can remove computers from their account.
FAQ: How to Install CSSB if the Smart Installer Does Not Work?
If the Smart Installer does not work, an unhealthy NET Framework may be the cause. Please repair the .NET Framework or run the Smart Installer on another computer and transfer the full .EXE file.
Requesting a Courier Recovery Drive for Carbonite Safe Backup Pro
Courier Recovery is the process of contacting Carbonite, working with a Recovery Specialist to retrieve your backup, and receiving a form of media (DVD, external hard drive, etc.) with a copy of your backed up files to your address via mail for a $175.99 fee per computer.
Transferring Your Carbonite Safe Subscription to Restore Files
You can transfer your Carbonite Safe subscription to restore your files to another computer.
Transferring Carbonite Safe Between Windows and Mac
You can transfer your existing Carbonite Safe subscription from Windows to a Mac computer.
Requesting a Courier Recovery Drive for Carbonite Safe
You can request Courier Recovery to receive a copy of your backed up files on an external hard drive.
FAQ: Which Mac Version of Carbonite Do I Have?
You can determine whether you have the Carbonite 1x or 2x by the icon that appears in your Apple menu bar.
Known Issue: Carbonite Status Dots Don't Display on Backed Up Files
Carbonite status dots don't display on backed up files in File Explorer.
Storage of Data After Deleting Files from Your Computer
When Carbonite scans for files to back up, it also removes deleted files from the backup to keep it up-to-date. Depending on your plan, Carbonite removes deleted files after 30 or 60 days from the date they were deleted from the computer.
Renewing Your Carbonite Safe Backup Pro Subscription
You can renew or upgrade your Carbonite Safe Pro subscription through your Company Dashboard. Your renewal options depend on your original purchase of Carbonite, but you will have the option to keep your current subscription or to upgrade or downgrade your subscription.
Troubleshooting Login Errors on iOS
In some cases, you will run into issues interacting with your account via Safari or your mobile app. This article contains common troubleshooting steps to take to correct for these issues.
Known Issue: An "Access Denied" Message Appears On The Backup Page When Configuring a Microsoft SQL Server Backup Set and Cannot Be Dismissed
When creating a Microsoft SQL Server backup set, "Access Denied" appears below the list of databases, near a button labelled Check Access or Allow Access.
Upgrading Your Carbonite Safe Backup Pro Subscription
You can upgrade your Carbonite Safe Pro subscription through the Dashboard. When you upgrade, you will receive a credit towards your upgraded subscription if there is remaining time on your current subscription.
Deactivating Automatic Renewal for Carbonite Safe Backup Pro
As a Billing Owner, you can deactivate automatic renewal on your account to prevent future purchases on your Carbonite Safe Backup Pro account.
Importing Your iTunes Music
You can import your iTunes data by downloading the backed up copy and moving it into the correct location. After you finish restoring and moving the files, you may have to assign songs that were not originally located within the iTunes Media folder.
File Types Carbonite Backs Up for Carbonite Safe Backup Pro
Carbonite is designed to back up all the unique and irreplaceable files on your computer. Included in your backup are your text documents, spreadsheets, financial documents, photos, music, videos, etc.
Configuring Full Disk Access for Carbonite (Mac 1x)
With the release of macOS Catalina, Carbonite must be granted access to Full Disk Access to allow the backup and restore of your files.
Backing Up Your iTunes Media and Apple Music
Your iTunes music and Apple Music data is included in your backup by default if you had Carbonite automatically select files for backup. You can view the backup status of the music and video files by navigating to their locations within the Carbonite interface and the colored status dot on the files.
FAQ: What is the amandabackup / CarboniteUser User? (CSSB 6.x) For CSSB 6.x Enhanced
What is the amandabackup / CarboniteUser User?
Updating to the Latest Version of Carbonite Safe
You can update to version of Carbonite Safe with this article.
Updating to the Latest Version of Carbonite Safe Backup Pro
You can update to the latest version of Carbonite through the Carbonite InfoCenter / application if you are on a PC, or by reinstalling Carbonite if you are on a Mac.
Deleting CSSB Backup Data For CSSB 6.x Enhanced
As a best practice, one should always set a Retention Policy that best suits their business needs. Data that meets its Retention Policy is automatically removed from the cloud, providing lower costs and easier quota management. A user can also delete data manually from the cloud for any reason.
Pausing a Restore
You can pause your restore in progress through the Restore Manager for any reason and resume it after. We recommend that you keep your restore running uninterrupted as long as possible in order to complete your restore in the most efficient time possible.
Encryption Key Password
You can choose an optional password for your encryption key during the initial installation
Scheduling Your Backup for Carbonite Safe Backup Pro
Carbonite is always running on your computer by default. You can schedule your backup to start at a specific time or to not back up between certain hours. Creating a custom schedule will let you ensure Carbonite does not use computer resources during select times of day.
Scheduling Your Backup for Carbonite Safe
Carbonite is designed to always be running. You can alternatively schedule your backup to start at a specific time or prevent backup activity between certain hours. Creating a custom schedule allows you to control when Carbonite uses your system resources.
How to Display the Carbonite Icon in the Apple Menu Bar (Mac 1x)
There's an option in the Carbonite Preference pane that toggles visibility of the Carbonite icon in the menu bar. By default, the Carbonite status icon is set to appear in your menu bar near the date and time.
Importing into Microsoft Outlook
When Carbonite restores your Microsoft Outlook data to your computer, you will need to import the data back into your Outlook program to restore your email data. This article explains how to import Outlook data. You may need to first restore your Outlook data before you can import it. Newer versions of Outlook typically store your email data in your Documents folder. Older versions of Outlook often store your emails in the AppData folder.
Difficulty Installing Carbonite
In most cases, you can install Carbonite easily from your account. However, there may be some instances where Carbonite cannot install properly on your computer.
Windows File System Backup For CSSB 6.x Enhanced
The product can perform full, differential and incremental backups of Windows NTFS and ReFS file systems. When backing up an NTFS or ReFS file system, you can select directories and files from a browser tree.
Viewing Your Carbonite Safe Payment History
You can view your Carbonite Safe payment history through your account.
List of CSSB Services and Processes
The product may install and run a number of Windows services during initial setup. This article contains a list of the services and processes used by CSSB.
Message: "A Conflicting Carbonite Product is Installed"
While installing a product in the Carbonite family, you may receive an error stating: A conflicting Carbonite product is installed.
System Requirements for Carbonite Safe Server Backup For CSSB 5.x & 6.x Classic
The current version of the product works for Windows XP (Home or Pro) with SP2 or higher, Windows Vista, Windows 7, Windows 8, Windows 8.1, Windows 10, Windows Small Business Server 2003, Windows Server 2003 SP2, Windows Server 2003 R2, Windows Small Business Server 2008, Windows Server 2008, Windows Server 2008 R2, Windows Small Business Server 2011, Windows Server 2012, and Windows Server 2012 R2 operating systems.
Changing the Billing Owner
A Carbonite Billing Owner is responsible for entering or re-entering the billing information Carbonite uses to charge the account each year. Only an account that has purchased a subscription will have a Billing Owner. You can change who the Billing Owner is through the Billing Information tab of the Dashboard.
Adding Additional Storage for Carbonite Safe Backup Pro
You can purchase additional storage in increments of 100 GB at any time to continue backing up the computers and servers on your Carbonite Safe Backup Pro account.
Updating to the Latest Version of Carbonite Safe (Mac 2x)
You can update Carbonite to the latest version through the update file in this article.
Updating to the Latest Version of Carbonite Safe (Mac 1x)
You can update Carbonite 1.x to the latest version by reinstalling Carbonite from your account.
Updating to the Latest Version of Carbonite Safe Backup Pro (Mac 2x)
You can update Carbonite 2x to the latest version through the Carbonite update file in this article if Carbonite is already installed on your computer.
Updating to the Latest Version of Carbonite Safe Backup Pro (Mac 1x)
You can update to the latest version of Carbonite 1x through the Carbonite update file in this article if Carbonite is already installed on your computer.
Pending Invite Notification
When an administrator invites a user or another administrator to back up his or her files with Carbonite Safe Pro, the new user or administrator will receive an email with instructions on how to set up his or her account and get started. If the user or other administrator did not receive the instructions to set up his or her account, the sending administrator can take appropriate actions through the Dashboard.
Pending Install Notification
When an administrator adds a computer to another user or administrator, that user or administrator will be able to sign in to his or her account to install Carbonite on his or her computer. If a user or administrator does not install the added computer, there will be an alert within the Notifications tab.
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