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HOW: Troubleshooting Device Removal for Webroot

Summary:

This article lists the possible issues you may encounter with device removal and how to troubleshoot.

The following are expectations for when you click the "Remove Device" option from your account:

For Windows and Mac devices:

  • If Webroot is installed and your device is turned on and connected to the internet, Webroot will be uninstalled remotely.
  • If your device is not turned on or connected to the internet, Webroot will uninstall within one minute of the device being turned on and connected to the internet.
  • You may see a notification on your computer that your AV protection has changed once Webroot is removed.

For mobile devices:

  • You will be logged out of the Webroot app, but the app will remain on your device, and you will need to uninstall it.

Solution:

Click the sections below to expand them.

Issue 1: Your device was not removed from your account

Issue 2: Your device is removed, but Webroot is still installed

Issue 3: Your device has been turned off or disconnected from the internet for an extended period of time

Issue 4: I still see Webroot on my phone or tablet

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