Carbonite Support Knowledge Base

Restoring Files (Mac 1x)

You can restore files and folders through the Carbonite System Preferences pane.

Restoring Files

You can browse and restore files from your backup within the Carbonite application.

Restoring Files (Mac 2x)

You can restore files and folders through the Carbonite application.

Message: "Getting files stopped"

When attempting a restore, the restore stops with message that says "Getting files stopped"

Known Issue: Unable to Restore Files With A Slash in the Filename (Mac 1x)

Files that contain a slash '/' in the filename will be renamed within the Carbonite backup so that the slash is replaced with a colon ':'. Removing the slash '/' character from the filename will ensure that you are able to restore the file using the Carbonite software if needed. Files in your backup that contain a slash '/' character can only be restored via Anytime Anywhere Access.

Viewing the Restore Status

When Carbonite is restoring files, you can view the restore status to determine how much longer the restore may take to complete.

The Carbonite Icon

The Carbonite icon menu provides quick and easy access to the most frequently used Carbonite options. You can launch the Carbonite application, search for files to restore, and pause your backup while restoring files.

The Restore Files Tab (Mac 2x)

This article details the Restore Files tab and its functionality in the Carbonite Safe 2x software for Mac.

Known Issue: Restore Progresses Slowly After Exiting Recover Mode

After exiting Recover Mode, Carbonite restores files slowly or it appears the restore stopped.

Restoring the Windows File System For CSSB 6.x Enhanced

For Windows File System restores there are a lot of options to allow the user to have just the right control and flexibility while restoring data. You can restore your files to the original backed up computer or to a different computer.

Getting Started with Carbonite Safe Backup Pro

Signing up with Carbonite will keep your computer protected from accidental data loss and possible corruption. Users and administrators can be invited to join the company through the Dashboard. Once they are invited, they will receive an email with instructions on how to complete the registration. When you add a computer to a user or administrator, they will receive instructions on how to complete the installation. During the installation, you can select the Automatic setup and Carbonite will include your user folders and desktop, or you can choose to customize your options with the Advanced setup. You can add a file or folder by right-clicking on it and selecting Carbonite; Back this up. Whether you are restoring one file or all your files, Carbonite makes the process quick and easy.

Moving Carbonite Safe to Another Windows Computer

You can transfer your Carbonite Safe subscription from your old computer to your new or repaired computer to restore your files or start a new backup.

Stopping a Restore

You can cancel a restore through the Restore Manager. Unrestored files in the restore queue will not be downloaded until you start another restore.

Restoring All of Your Files for Carbonite Safe Backup Pro (Mac 1x)

You can install Carbonite on a new Mac and restore all of your files with the Carbonite System Preference pane.

Canceling a Restore (Mac 2x)

You can cancel the restore of all pending files through the Carbonite User Interface.

The Carbonite Preference Pane (Mac 1x)

The Carbonite System Preference pane lets you monitor the status of your backup and choose settings for Carbonite. With the Carbonite Preference pane, you can select and deselect files for back up, restore individual files, restore all files, change Carbonite's status (e.g. paused, disabled, recover mode), and uninstall Carbonite.

The Carbonite User Interface (Mac 2x)

The Carbonite User Interface lets you monitor the status of your backup and choose settings for Carbonite. With the Carbonite User Interface, you can select and deselect files for back up, restore individual files, restore all files, change Carbonite's status (e.g. paused, disabled, recover mode), and uninstall Carbonite.

How to Use CSSB to Recover from CryptoLocker and Other Ransomware For CSSB 6.x Enhanced

CryptoLocker is a virus that holds your files hostage and demands a ransom to get them back. There is no guarantee that paying the ransom will unlock the files. CryptoLocker, its variants, and other ransomware are completely illegitimate. It encrypts your files making them inaccessible until they are decrypted. Only CryptoLocker has access to the keys required to decrypt the files it encrypts. However, CryptoLocker (and other similar ransomware) can easily be defeated with CSSB by simply restoring the files from a backup taken before the system was infected.

Restoring a Hyper-V For CSSB 6.x Enhanced

The product supports the restore of Hyper-V hosts and hosted virtual machines on Windows 2008, and Windows 2012. You can restore individual virtual machines to their original location or to an alternate location.

How to Speed up Your Backup and Restore

The speed of your Internet connection is the primary factor for how fast you can back up or restore your files. Your backup and restore speed will also depend on the speed of your computer, the amount of data selected for backup/restore, and the amount of strain your other programs and services have on your internet connection.

Restore Speed

Recovering small amounts of data (a few files here or there) usually takes only a few seconds or minutes. Restoring all of your data will take longer depending on how much data you have and the speed of your ISP.

Determining the Status of Your Backup on Windows

You can check the status of your backup through the Carbonite application.

FAQ: How does OneDrive On-Demand for Mac affect Carbonite?

Microsoft added the Files On-Demand feature to OneDrive for Mac with version 18.240.1202.0004 (released January 18, 2019) and requires at least macOS 10.14.2. Files On-Demand allows you to access files without having to store them all locally on your computer. By default, this will not interfere with Carbonite. This article contains instructions to resolve any issues if OneDrive has been configured to prevent backup by Carbonite.

Transferring Your Carbonite Safe Subscription to Restore Files (Mac 1x)

You can move your Carbonite subscription to a new or repaired computer by signing into your Carbonite account and installing the Carbonite Safe software on the new computer.

Getting Started with Carbonite Safe (Mac 2x)

Carbonite is an online backup application that backs up your files to our secure servers and helps you restore the files back to your computer at any time.

Configuring Full Disk Access for Carbonite (Mac 2x)

Apple's Full Disk Access restricts third-party apps like Carbonite from accessing your files. As a result, you must add Carbonite to Full Disk Access so Carbonite can back up and restore your files.

Importing OneNote Files

You’ll need to restore the data that you manually exported from OneNote earlier. Alternatively, a backup of your OneNote may be found in the following location: C:\Users\User\AppData\Local\Microsoft\OneNote\16.0\Backup\User@Domain. Review this article for more information.

Carbonite Windows Version Release Notes

Carbonite Version 6.6.0 is the latest version of the Carbonite product. We are sure you will like the many enhanced features. Installing and identifying your computer(s) is easier than ever. Backing up your files is simpler and there is additional information provided about the status of your backed up files. Restoring your files is now even quicker and easier with additional choices for files you would like to restore first and choosing a destination for your restored files.

Importing Apple Photos

You can import your restored photos and videos that were used in Apple Photos by restoring the files to a new location and using the import function within the Photos app.

Importing Neat Data

Neat stores all of its data in a single user directory. If you need to restore your Neat data, Carbonite recommends restoring these files to your Desktop. You can import your restored Neat data back into Neat with these instructions.

Importing Peachtree Data

Peachtree uses several different file types and directories to store information on your computer. If you need to restore your Peachtree data, Carbonite recommends restoring these files to your Desktop. You can import your restored Peachtree data with these instructions.

Importing Family Tree Maker Data

Family Tree Maker stores its data in separate file types, depending on the type of data recorded. If you need to restore your Family Tree Maker data, Carbonite recommends restoring these files to your Desktop. You can import your restored Family Tree Maker data back into Family Tree Maker with these instructions.

Transferring Your Carbonite Safe Subscription to Restore Files

You can transfer your Carbonite Safe subscription to restore your files to another computer.

Importing Your iTunes Music

You can import your iTunes data by downloading the backed up copy and moving it into the correct location. After you finish restoring and moving the files, you may have to assign songs that were not originally located within the iTunes Media folder.

Importing into Microsoft Outlook

When Carbonite restores your Microsoft Outlook data to your computer, you will need to import the data back into your Outlook program to restore your email data. This article explains how to import Outlook data. You may need to first restore your Outlook data before you can import it. Newer versions of Outlook typically store your email data in your Documents folder. Older versions of Outlook often store your emails in the AppData folder.

Searching For Files to Restore

You can use Carbonite's Search and Restore function to restore files to their original location or to the desktop.

Restoring Recently Deleted Files

You can view a list of recently deleted files with the Carbonite software and restore them to the original location or to the desktop.

Recovering from Crypto Viruses and Other Ransomware

CryptoLocker / Crypto Virus is a virus that encrypts your files and holds them for ransom unless you pay a fee to unlock them. If you have CryptoLocker and are unable to access your files, you should contact Carbonite Customer Care for help restoring a clean copy of your backed up files.

Known Issue: "Carbonite File Access is Currently Unable to Locate Files and Folders with Special Characters" or Red X Appears in Anytime Anywhere Access

Anytime Anywhere Access may display an error when attempting to download certain folders or files. This is caused either by the inclusion of special characters in the folder or file name, or for security. You may also see a red X on a file in AAA, meaning the file cannot be downloaded. Carbonite's Anytime Anywhere Access system prevents the download of files that may contain personal credentials. Review this KB for more details.

File Types Excluded from Backup for Carbonite Safe

Carbonite does not automatically select files larger than 4GB (Gigabyte) for backup. Files that may cause conflicts with your programs or operating system when restored are excluded from being backed up.

Restoring All of Your Files for Carbonite Safe Backup Pro

You can use Carbonite's Restore Manager to restore the files in your backup to a repaired or new computer. The Restore Manager allows you to download your entire backup in the simplest manner.

Storage of Data After Expiration

Carbonite keeps your backed up data on our servers for a limited time after expiration in case you decide to continue with your coverage Depending on your expired account status, Carbonite will permanently remove your backed up data after 30 or 60 days.

Restoring Microsoft Exchange Local Mailbox For CSSB 6.x Enhanced

The product supports the restore of Microsoft Exchange Local Mailboxes. Mailbox contents can be restored to the original server, an alternate server, an Exchange Online server, or to disk.

Restoring Microsoft Exchange Online hosted for Office 365 For CSSB 6.x Enhanced

The product supports the restore of Microsoft Exchange Online hosted by Office 365. Mailbox contents can be restored to the original server, an alternate server, to a local Exchange server, or to disk.

Locating Files for Restore

The product offers streamlined methods to search your backup for files/folders to restore. The Search file/folder by name option allows users to search for the latest version of specific files or folders.

Restoring the Windows File System For CSSB 5.x & 6.x Classic