Carbonite Support > CryptoLocker / Crypto Virus & ...

CryptoLocker / Crypto Virus & other Ransomware

  • This article is for Windows only
  • If your computer is backed up with Carbonite and you suspect it might be infected by a virus or ransomware, do not pay the ransom. Carbonite can help you restore clean versions of your files after they’ve been infected with ransomware. Our ransomware recovery team is available from 8:30am to 7pm EST, Monday through Saturday.

What Is the CryptoLocker Virus

CryptoLocker is a powerful virus designed to extort money from unsuspecting victims. This virus locks the files on your computer and effectively holds them for ransom unless you pay a fee to unlock them.

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How to Determine if You Have the CryptoLocker Virus

If you have the CryptoLocker virus on your computer, a pop-up like the one below will appear and report that your files are locked.

You will also be unable to open or access your files.

If both of these symptoms are appearing on your computer, it is very likely that your computer is infected with the CryptoVirus. CryptoVirus activity modifies the files as it locks them. These changes mark the files as having been updated. This causes Carbonite to back up the infected (locked) versions of these files.

How to Recover from the CryptoLocker Virus

If you have suffered from the CryptoLocker virus and need to regain access to your files, please contact Carbonite Customer Care for further assistance.

  • Crypto-Recovery Team Hours: 8:30am to 7pm EST, Monday through Saturday