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Restoring Microsoft Exchange Local Mailbox

  • This article is for Windows only

Any number of mailboxes can be selected for restore, including individual mailboxes. Mailbox contents can be restored to the original server, an alternate server, an Exchange Online server, or to disk. For all options except restore to disk, mailbox contents can be restored to a mailbox with the same name or a different name as the original.

Restores to disk can be done as .pst files (one for each mailbox) or as files (.eml, .png, etc) that correspond to each item within the mailboxes restored. For more information about restoring as files, please refer to How to Use Restored Files after an Exchange Mailbox Restore to Disk.

Restore Requirements

The following requirements must be met, whether restoring to the original computer or to an alternate computer:

  • The amandabackup / CarboniteUser user must have full access to the folder where the backups are stored.
    • For cloud backups, this is the chosen Download Folder.
    • For local backups, this is the folder where the backups are stored on the local disk.
  • Likewise, the amandabackup / CarboniteUser user must have full access to the folder(s) to which the backups are being restored.

Additional Restore Requirements

The following additional requirements must be met for Exchange Local Mailboxes:

  • An administrator account must be specified within CSSB. The username must be in the User Principal Name (UPN) or email format, such as UserName@Domain. For example, Admin@company.com and username@company.onmicrosoft.com are both in the correct format.
    • The Exchange Impersonation right must be granted to this administrator account.
      • This right can be granted to an account from the Admin page in the Office 365 portal.
  • The Exchange Discovery Management role must be granted to this administrator account.
    • This role can be granted to an account from the Admin page in the Office 365 portal.
  • When restoring to a local Exchange server, a server URL must be specified. The system performing the restore must be able to reach and resolve the server URL.
  • When restoring to an Exchange Online account, the system performing the restore must be able to connect to the Office 365 account. Connectivity can be verified from any browser.
  • Restore to an Alternate Mailbox is allowed with three exceptions:
    • An alternate mailbox cannot be specified for restores to disk. The files will always restore to a folder with the same name as the original mailbox.
    • An alternate mailbox is not allowed when Restore All is selected, even if the backup contains just one mailbox.
    • An alternate mailbox is not allowed when more than one mailbox is chosen in Restore Select.
  • When restoring to .pst files, Microsoft Outlook must be installed on the system.

Please choose the scenario that best fits your situation.

Restoring to the Original Computer

If Carbonite Safe Server Backup is already installed on your computer, you can open the user interface and begin restoring your mailbox contents to your computer.

Restoring the Backup Data

To restore Exchange mailboxes, please follow these steps:

  1. Navigate to the Restore page and select the backup run associated with the backup set you want to restore.
  2. You will be presented with two options:
    • All items in this backup set - Choosing this option will restore all items from the selected backup set.
    • Select items in this backup set - Choosing this option will allow you to browse for items to restore.
  3. CSSB will show you all the relevant backup images for this restore operation. The restored data will be exactly the same as it existed for the time stamp contained in the backup run images.
  4. After confirming your settings, click Continue. Click Start My Restore to start the restore process.

Restoring to a Different Computer

You can restore your Exchange mailbox contents originating from one computer to a different computer. This method is mostly used to create a clone of the original system. It is recommended that you install the same Windows Operating System (with the same service packs) on the restore computer as was installed on the original computer. This procedure requires some additional steps before you can launch the actual restore process. The steps are as follows:

The sections below are collapsed. Please click the section title to open / close a particular section.

Installing CSSB on the Target Computer and Importing the Cloud Certificate

For complete instructions on Installing Carbonite Safe Server Backup and Importing the Cloud Certificate, please refer to the knowledge base articles linked below:

Importing Existing Backup Sets

To import existing backup sets, follow the steps below:

  1. Launch the CSSB Enhanced Interface. If an option to Restore data to this server exists, click it and proceed to step 3. If no such option exists, proceed to the next step.
Start Restore
  1. Navigate to the Advanced page, and within the Tools section click the Import Existing Backup Sets link.
Import Backup Sets
  1. On the next screen that appears, you will have the option of selecting a local copy of your backup set or a copy in the cloud for import.
Importing Backup Sets
  1. After making your selection, enter information about the backups you wish to recover and click Import Backup Set.
  2. CSSB will scan for valid backups using the information you have provided. This process can take a long time to complete.
  3. When prompted, close and restart the CSSB Enhanced Interface to complete the Import Existing Backup Sets process.
  4. All functions, including reports and data restores, will be available for the backups and backup sets.

For additional information about importing existing backup sets, please view this Knowledge Base article.

Once the backup sets have been successfully imported by CSSB, you can follow the normal restoration steps outlined in Restoring the Backup Data.

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