Carbonite Support > Importing the Cloud Certificat...

Importing the Cloud Certificate

This article is for Windows only

After creating an account and installing Carbonite Safe Server Backup (CSSB), the cloud certificate will be available for download. To associate CSSB with your account and start the backup or restore operations, download the cloud certificate from your account and import it from within the CSSB user interface.

CSSB periodically performs automatic updates of your subscription information. You can download and import a new cloud certificate to do so manually, such as after renewing a recently expired subscription.

To download and import the cloud certificate, sign in to your account at https://account.carbonite.com.

Click the Install Carbonite (on this server) button.

On the next page, You must select the version of Windows running on the server in order to get the correct Cloud Certificate.

The certificate file is called cloud.opentext OR cloud.carbonite. The correct certificate will be downloaded based on your operating system. Attempts to import the wrong certificate will fail.

After downloading the cloud certificate, launch Carbonite Safe Server Backup. If the Enhanced Interface displays an option for Import My Cloud Certificate, click it and follow the on-screen instructions. If no such import option exists on your screen, skip to next step. Once you have successfully imported your cloud certificate, you can now perform backup or restore operations to the cloud.

Within the CSSB Enhanced Interface, click the Advanced link in the upper right hand corner.

Within the Tools section, click Import Cloud Certificate.

A Cloud Certificate Import window will appear, allowing you to browse to the location of your cloud certificate. Click the Browse button to select and upload your downloaded certificate.

An Import Cloud Certificate window will appear. After selecting your cloud certificate, click Open to proceed.

Once your cloud certificate has been successfully uploaded, you will receive a notification message. Click OK to close the window.

You can now perform backup or restore operations to the cloud.

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Definitions

Restore: The act of downloading your backed up files from our servers to your computer.
Back up: The act of uploading a copy of your files to our servers for safekeeping.
Backup: This is the copy of files that you've backed up to our servers.
InfoCenter: This is the Carbonite user interface on the Windows version of the product.
Carbonite Backup Drive (CBUD): this is your interface into what's in your backup and how you can restore files or remove files from your backup.
Dots: We place colored status dots on your files in order for you to quickly see what's backed up.
Frozen for safekeeping (freeze backup / frozen mode) : This is a state that you can place Carbonite in to let you safely restore your backup. While in this state, no files or changes will be backed up to our servers.

Common Articles

Personal Restore Overview [Windows] [Mac]
Office Restore Overview [Windows] [Mac]
[Server Restore] [Appliance Restore]
Backup Overdue Personal [Windows] [Mac]
Backup Overdue Pro [Windows] [Mac]

Carbonite Support > Importing the Cloud Certificat...

Importing the Cloud Certificate

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Definitions

Common Articles