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Installing Carbonite Safe and Initial Backup Selections
After you set up your Carbonite Safe account, you can install Carbonite to start backing up your files.
Locating the Carbonite Backup Drive
The Carbonite Backup Drive lets you view files backed up to our server. You can access the Carbonite Backup Drive from within the File Explorer window.
Selecting Files for Backup (Mac 1x)
This article explains how to select files for backup with the Carbonite version 1x for Mac.
Removing Files From Your Backup (Mac 1x)
You can remove files and folders through the Carbonite System Preferences pane and the data will be removed from Carbonite within 72 hours.
How to Tell What Is Backed Up (Mac 1x)
You can determine the files that are backed up through the Carbonite Preference pane, which shows colored status dots for pending and complete backups for each file and folder.
Backing Up Files on an External Hard Drive (Mac 1x)
You can use Carbonite to back up files on an external hard drive from Carbonite within the Apple System Preferences.
The Carbonite Preference Pane (Mac 1x)
The Carbonite System Preference pane lets you monitor the status of your backup and choose settings for Carbonite. With the Carbonite Preference pane, you can select and deselect files for back up, restore individual files, restore all files, change Carbonite's status (e.g. paused, disabled, recover mode), and uninstall Carbonite.
The Carbonite User Interface (Mac 2x)
The Carbonite User Interface lets you monitor the status of your backup and choose settings for Carbonite. With the Carbonite User Interface, you can select and deselect files for back up, restore individual files, restore all files, change Carbonite's status (e.g. paused, disabled, recover mode), and uninstall Carbonite.
Enabling and Disabling Backups in the Carbonite Safe Backup Pro Dashboard
When an administrator stops a user's backup through the Dashboard, a Critical Notification will be displayed within the Notifications tab. The user will receive a pop-up from the Carbonite InfoCenter / application that his or her account has been disabled. An administrator can enable the user's backup again through the Dashboard.
Downloading Your Carbonite Safe Files with Anytime Anywhere Access
You can log into your Carbonite Safe account from any computer to view and download your files with Anytime Anywhere Access.
Downloading Your Carbonite Safe Backup Pro Files with Anytime Anywhere Access
You can log into your Carbonite Safe Backup Pro account from any computer to view and download your files with Anytime Anywhere Access.
Carbonite Safe Backup Pro User Privileges
Carbonite users can view and manage their backed up files, install and restore Carbonite, and view their backed up data remotely.
The Carbonite Application / Carbonite InfoCenter for Carbonite Safe Backup Pro
The Carbonite InfoCenter / application is your visual interface to view information about Carbonite's progression, as well as available options. You can set a backup schedule, restore files, manage your Carbonite account, and instruct Carbonite to use less of your Internet bandwidth. Should you run into difficulty you can also contact customer care through the Carbonite InfoCenter / application.
Opening the Carbonite Interface
The Carbonite interface displays information about your backup, subscription and account. The Carbonite interface allows you to set a backup schedule, restore files, manage your Carbonite account, and instruct Carbonite to use less of your Internet bandwidth.
Known Issue: Multiple Drives Appear in Anytime Anywhere Access
You may see multiple drives that appear that were not selected for backup when viewing files with Anytime Anywhere Access.
Removing Backed Up Files from Carbonite (Mac 2x)
You can remove files and folders through the Carbonite interface and the data will be removed from Carbonite within 72 hours.
Removing Files From Your Backup
You can remove files, folders, and drives from the computer that has Carbonite installed and the deselected files will be removed from Carbonite backup within 72 hours.
Requesting a Courier Recovery Drive for Carbonite Safe Backup Pro
Courier Recovery is the process of contacting Carbonite, working with a Recovery Specialist to retrieve your backup, and receiving a form of media (DVD, external hard drive, etc.) with a copy of your backed up files to your address via mail for a $175.99 fee per computer.
Requesting a Courier Recovery Drive for Carbonite Safe
You can request Courier Recovery to receive a copy of your backed up files on an external hard drive.
Disabling or Enabling Colored Dots on Files
Carbonite places colored status dots on your files and folders to indicate their backup status. Keeping the colored status dots enabled allows you to easily and quickly determine the status of your backed up files. The colored status dots can be enabled or disabled from within the Carbonite InfoCenter / application.
Carbonite Windows Version Release Notes
Carbonite Version 6.6.0 is the latest version of the Carbonite product. We are sure you will like the many enhanced features. Installing and identifying your computer(s) is easier than ever. Backing up your files is simpler and there is additional information provided about the status of your backed up files. Restoring your files is now even quicker and easier with additional choices for files you would like to restore first and choosing a destination for your restored files.
Locating the Carbonite Icon
The Carbonite icon is located in your Windows notification area / system tray at the bottom right of your screen. The Carbonite icon can be used to check the status of your backup, view and set options, and/or get assistance.
Known Issue: Asus WebStorage Prevents Carbonite Status Dots from Appearing
Asus WebStorage uses icon overlays on files within Windows Explorer like Carbonite. As a result, this app can conflict with Carbonite and prevent it from displaying the status dots on your pending and backed up files.
Sharing Your Files with Carbonite Mobile (iOS)
You can use Carbonite Mobile to share your backed-up files with people and supported apps.
Sharing Your Files with Carbonite Mobile (Android)
You can use Carbonite Mobile to share your backed-up files with people and supported apps.
Installing Carbonite Mobile (iOS)
You can install Carbonite Mobile to access files backed up from your desktop devices.
Installing Carbonite Mobile (Android)
You can install Carbonite Mobile to access files backed up from your desktop devices.
Getting Started with Carbonite Mobile (iOS)
You can use Carbonite Mobile to access your computer backed-up files from your iPhone or iPad.
Getting Started with Carbonite Mobile (Android)
You can use Carbonite Mobile to access your computer backed-up files from your Android device.
Accessing Your Files with Carbonite Mobile (Android)
You can use the Carbonite Mobile app to browse and download your Carbonite backed-up files.
Carbonite Release Notes (Mac 2x)
You can view the latest Carbonite release notes in this article.
Viewing Your Expiration and Renewal Dates for Carbonite Safe
We will remind you to renew your Carbonite subscription prior to expiration if you are not enrolled in automatic renewal. If your subscription is not renewed, your backed up files will be removed from our servers within 30 days of your subscription expiration.
Accessing Your Files with Carbonite Mobile (iOS)
You can use the Carbonite Mobile app to browse and download your Carbonite backed-up files.
Importing Your iTunes Music
You can import your iTunes data by downloading the backed up copy and moving it into the correct location. After you finish restoring and moving the files, you may have to assign songs that were not originally located within the iTunes Media folder.
Encryption Key Password
You can choose an optional password for your encryption key during the initial installation
Starting Your Backup Over
You can start your backup over by deselecting all files from within your Carbonite Backup Drive and reselecting only the locations you wish to back up. Any file not reselected for back up will be removed from our servers within 72 hours.
Restoring Previous File Versions
Carbonite keeps up to 12 versions of your changed files, so that you have multiple points in time to restore from in the event of a disaster. Review this article for more details on how Carbonite handles previous versions of your files, and how you can restore them with the Carbonite software.
Getting Started with Carbonite Safe Backup Pro
Signing up with Carbonite will keep your computer protected from accidental data loss and possible corruption. Users and administrators can be invited to join the company through the Dashboard. Once they are invited, they will receive an email with instructions on how to complete the registration. When you add a computer to a user or administrator, they will receive instructions on how to complete the installation. During the installation, you can select the Automatic setup and Carbonite will include your user folders and desktop, or you can choose to customize your options with the Advanced setup. You can add a file or folder by right-clicking on it and selecting Carbonite; Back this up. Whether you are restoring one file or all your files, Carbonite makes the process quick and easy.
Importing your Contacts in Address Book
You can restore your backed up Address Book contacts to a new location on your Mac, and then import them directly into your Address Book program.
Getting Started with Carbonite Safe Backup Pro (Mac 2x)
Signing up with Carbonite will keep your computer protected from accidental data loss and possible corruption. Users and Administrators can be invited to join the company through the Dashboard. Once invited, they will receive an email with instructions to complete the registration. When you add a computer to a User or Administrator, they will receive instructions to complete the installation. During the installation, you can select the automatic setup for Carbonite to include your user folders and desktop, or you can choose to customize your setup options. You can add a file or folder through the Carbonite application. Whether you are restoring one file or all of your files, Carbonite makes the process quick and easy.
Importing Your Files into Programs
In most cases, you can double-click restored files and they will open in the app that is installed on your computer. However, you will need to configure certain apps to import the restored files before you can use them as you did before.
Moving Carbonite Safe to Another Windows Computer
You can transfer your Carbonite Safe subscription from your old computer to your new or repaired computer to restore your files or start a new backup.
Checking Your Backup Progress
When Carbonite finishes backing up a file, the status indicator in the Carbonite application will update. If Carbonite does not appear to be moving, it is most likely backing up a large file.
Restoring All of Your Files for Carbonite Safe Backup Pro (Mac 1x)
You can install Carbonite on a new Mac and restore all of your files with the Carbonite System Preference pane.
Determining the Status of Your Backup (Mac 2x)
You can determine the status of your Carbonite backup through the Carbonite icon or the Carbonite User Interface.
Determining the Status of Your Backup (Mac 1x)
You can determine the status of your Carbonite backup through the Carbonite Preference pane.
Backup Overdue for Carbonite Safe (Mac 1x)
If your backup is not progressing normally, restart your computer. If your backup doesn't resume after restarting the computer, you can uninstall and reinstall Carbonite to refresh its connection to our servers.
Starting Your Backup Over (Mac 1x)
You can remove all your files from your backup through the Carbonite System Preference pane and the data will be removed from Carbonite within 72 hours. After you do so, you can select only what you want to select for backup.
Checking Your Backup Progress (Mac 2x)
You can check your backup progress through the Carbonite interface.
Known Issue: Carbonite Becomes Corrupted After Using Time Machine to Restore (Mac 1x)
After using Apple's Time Machine to restore your Mac, Carbonite becomes corrupted.
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