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Enabling and Disabling Backups in the Carbonite Safe Backup Pro Dashboard

Summary:

As an administrator, you can stop or resume backups from taking place.

  • When a user’s backup is stopped, they will see a pop-up from Carbonite that their account has been disabled.
  • While disabled, no changes are made to the backup; no files are added or removed. The user will not be able to view their backed up files in Anytime Anywhere Access, and files cannot be restored from the backup.
  • The backup can be enabled again the same way that the backup was stopped to restore normal functionality.

This article applies to:

Carbonite Plans Products Platforms
Core, Power, and Ultimate (Not sure?) Safe Pro (Not sure?) Windows and Portal

Solution:

Stopping a User’s Backup

  1. Sign into your Carbonite account as an administrator at https://account.carbonite.com or with the button below.

Sign In

  1. From the Computer Actions dropdown select Stop backup on the computer you want to disable.
    Select Stop backup

You will see a confirmation message stating that the backup was disabled for this computer and a notification will be added to the Notifications tab.

Resuming a User’s Backup

  1. Sign into your Carbonite account as an administrator at https://account.carbonite.com or with the button below.

Sign In

  1. From the Computer Actions dropdown select Resume backup on the backup you want to enable.
    Select Resume backup

You will see a confirmation messaging stating that the backup was enabled for this computer and the notification will be removed from the Notifications tab.

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