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Accessing Your Files with Carbonite Mobile (iOS)

Summary:

You can use the Carbonite Mobile app to browse and download your Carbonite backed-up files.

Note: Carbonite Mobile previews common types of files within the app. However, you will need to save files that cannot be previewed to your device and open them with a supported app to view them.

This article applies to:

Carbonite Plans Products Platforms
Basic, Plus, Prime, Core, Power, and Ultimate (Not sure?) Carbonite Mobile iOS - View the Android article

Solution:

  1. Open the Carbonite Mobile app from your iOS device.
  2. Tap the desired device name.
    Tap the device name
  3. Navigate through the folders to the location of the file you wish to view.
  4. Tap on the file to open it.
  5. Tap the Share icon and select Share file.
    Tap the Share icon and select Share file
  6. Within the pop-up menu, tap Save to Files.
    Tap Save to Files

After Carbonite Mobile saves the file to your device, you can use your file manager app to view and open the file.

  • By default, Carbonite Mobile saves the file in the Files app.

Alternatively, you can mark a file as a favorite to access it later through the Favorites tab.

Please Note: To better protect sensitive files, Carbonite Mobile prevents the download of files that are encrypted or may contain personal credentials (such as passwords). These files will be marked with a red x, meaning they cannot be downloaded using AAA.

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