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Known Issue: The CSSB User Interface Does Not Show Backup Sets Following Upgrade to 6.8 Build 6105
Following security updates in CSSB 6.8 Build 6105 you may find that the CSSB UI does not reflect the previously configured backup sets. This article details how to address this issue.
Message: "Error 1722: Carbonite Safe Server Backup installation failed."
Error 1722 is a generic error that can occur during a new installation of the product or when upgrading from one version to another. This error appears when an unexpected problem occurs that the installation process cannot handle.
Migrating from Carbonite Mac 1x to Mac 2x
To enhance the customer experience, we are providing a migration path from the legacy Mac version (1.x) to the latest version (2.x). Due to technical differences between the two versions, backups cannot be directly upgraded. As a result, customers will need to start a new backup after installing version 2.x.
Renewing Your Carbonite Safe Backup Pro Subscription
You can renew or upgrade your Carbonite Safe Pro subscription through your Company Dashboard. Your renewal options depend on your original purchase of Carbonite, but you will have the option to keep your current subscription or to upgrade or downgrade your subscription.
Upgrading Your Carbonite Safe Subscription
You can upgrade your Carbonite Safe plan to a Carbonite Safe Plus or Prime subscription to backup an external hard drive, automatically back up video files, and take advantage of Courier Recovery.
Upgrading to a Carbonite Safe Backup Pro Plan
You can upgrade your Carbonite Safe Basic, Plus or Prime plan to a Carbonite Safe Backup Pro plan to backup multiple computers, drives, and servers.
Upgrading Your Carbonite Safe Backup Pro Subscription
You can upgrade your Carbonite Safe Pro subscription through the Dashboard. When you upgrade, you will receive a credit towards your upgraded subscription if there is remaining time on your current subscription.
Latest Product Versions
Carbonite Safe is available for Windows, Mac and Windows Server Operating Systems. You can upgrade to the latest version by reinstalling Carbonite from within your account.
File Locations Excluded from Backup for Carbonite Safe Backup Pro
Carbonite does not back up files that are larger than 1TB (terabyte), or that might cause conflicts with your operating system when restored. Generally, these files will be correctly pre-installed when you upgrade the operating system on your existing computer or when you purchase a new computer.
File Types Excluded from Backup for Carbonite Safe
Carbonite does not back up operating system files because they can cause system conflicts when restored. These files are typically reinstalled when you upgrade the operating system on your existing computer or when you purchase a new computer.
File Types Excluded from Backup for Carbonite Safe Backup Pro
Carbonite does not backup files that could cause conflicts with your operating system when restored. Generally, these files will be reinstalled when you upgrade the operating system on your existing computer, or when you purchase a new computer.
Known Issue: Backup Status Hangs on "Registering" or “Temporarily unavailable” After Updating
A backup error occurs shortly after updating Carbonite from the app popups or upgrade emails.
Renewing Your Carbonite Safe Subscription
You can renew your Carbonite Safe subscription to continue backing up your files.
Security Bulletin for Carbonite Safe Server Backup 09-12-2025
RCE vulnerability has been discovered in OpenText™ Carbonite Safe Server Backup.
Known Issue: Image File Level Restore Wizard Fails to Open in VMWare environments
In Carbonite Safe Server Backup (CSSB), the File Level restore wizard for the Image backup set may not open in some VMware environments.
Backing Up Your iTunes Media and Apple Music
Your iTunes music and Apple Music data is included in your backup by default if you had Carbonite automatically select files for backup. You can view the backup status of the music and video files by navigating to their locations within the Carbonite interface and the colored status dot on the files.
Selecting Files for Backup
Carbonite automatically selects the data associated with your computer profiles. You can select additional data by right-clicking on the file or folder and selecting Carbonite; Back this up.
Carbonite Windows Version Release Notes
Carbonite Version 6.6.0 is the latest version of the Carbonite product. We are sure you will like the many enhanced features. Installing and identifying your computer(s) is easier than ever. Backing up your files is simpler and there is additional information provided about the status of your backed up files. Restoring your files is now even quicker and easier with additional choices for files you would like to restore first and choosing a destination for your restored files.
HIPAA
Carbonite Safe Backup Pro and Carbonite Safe Server Backup all provide critical data security protection without compromising patient privacy and can assist customers with HIPAA compliance efforts.
Purchasing An Additional Carbonite Safe Subscription
You can purchase a Carbonite Safe subscription for each computer that you’d like to back up.
File Types Excluded from Backup for Carbonite Safe
Carbonite does not automatically select files larger than 4GB (Gigabyte) for backup. Files that may cause conflicts with your programs or operating system when restored are excluded from being backed up.
Determining Your Software Version
You can determine the Windows version of Carbonite you are running through the Carbonite application or from your Carbonite account.
Applying an Available Carbonite Safe Subscription
You can apply an unused Carbonite subscription to extend your expired subscription.
Known Issue: Carbonite Safe Server Backup Service(s) Goes into a Bad State After Upgrading
After upgrading to a new version, CSSB service (s) goes into a bad state where the servic(s) are stopped, missing, not running, or cannot be started.
Message: "The app you're trying to install isn't a Microsoft-verified app"
When attempting to install Carbonite, you may receive a warning message the app you are trying to install is not a "Microsoft Verified App". To resolve this, the default settings for apps must be changed in Windows
Special Instructions for Installing CSSB Version 5.6
Carbonite Safe Server Backup version 5.6 is intended for users on legacy operating systems where installation of the modern 6.x version is impossible. Unlike the modern 6.x version, CSSB 5.6 requires that you apply a patch before it will function correctly. You must apply the patch after any install or re-install of CSSB 5.6. This includes upgrading to 5.6 from a lower version. Review this article for more information.
Message: "Volume X Must Be Backed Up To Boot The System After a Bare Metal Restore"
You may encounter an error during backups of any Bare Metal Image backup set in CSSB 6.0 or higher.
Carbonite Release Notes (Mac 1x)
This article shows the release notes for latest versions of Carbonite for Mac 1x.
Backing Up a Network Attached Storage (NAS) Drive with Carbonite Safe Backup Pro
You can back up files on a Network Attached Storage (NAS) drive with Carbonite Safe Backup Pro.
Carbonite Release Notes (Mac 2x)
You can view the latest Carbonite release notes in this article.
Carbonite Safe Backup Pro Dashboard
As an administrator, you can view the backup status, review alerts, view the billing information and billing history, invite users and administrators, add computers, and perform other actions through the Dashboard. As a Billing Owner, you can perform all the same actions as an administrator as well as manage the billing information for your account.
The Carbonite User Interface (Mac 2x)
The Carbonite User Interface lets you monitor the status of your backup and choose settings for Carbonite. With the Carbonite User Interface, you can select and deselect files for back up, restore individual files, restore all files, change Carbonite's status (e.g. paused, disabled, recover mode), and uninstall Carbonite.
Frequently Asked Questions Regarding Carbonite Safe Server Backup Single-Server Subscriptions For CSSB 6.x Enhanced
A single-server subscription is available for Carbonite Safe Server Backup. If you have a single-server plan, CSSB can only be active on one server at a time.
Known Issue: CSSB Process Crashes with "MSVCR*.dll" Application Error
Most often, one of the product's processes crashes when a backup, upload, download, restore, or any other Carbonite Safe Server Backup (CSSB) operation fails, usually with the operation failed unexpectedly error message.
Configuring Automatic Updates for CSSB 6.x For CSSB 6.x Enhanced
You can configure Carbonite Safe Server Backup to automatically update when a newer version of the product is available.
Message: "Smart Installer has Stopped Working"
The Smart Installer for Carbonite Safe Server Backup (CSSB) ensures the computer has CSSB’s prerequisites installed and updates the CSSB software to the latest available version. The Smart Installer is compatible only with modern operating systems.
Unlimited Backup for Carbonite Safe
Carbonite Safe plans will allow you to backup unlimited amount of data on one PC, where one PC includes one internal hard drive.
Importing Peachtree Data
Peachtree uses several different file types and directories to store information on your computer. If you need to restore your Peachtree data, Carbonite recommends restoring these files to your Desktop. You can import your restored Peachtree data with these instructions.
Message: "Your subscription only supports the use of one server"
This article is intended to address false single-server errors.
Message: "Cloud communication error [CLOUD_ERROR_ExpiredToken]"
A security certificate has expired and must be replaced within the Carbonite Safe Server Backup (CSSB) client.
FAQ: What Products Do I Have with My Carbonite Plan?
What products do I have with my Carbonite plan?
Message: "Please retry the version update. There was an error when we tried to update Carbonite Safe Server Backup..."
A banner appears at the top of the CSSB client that says “Please retry the version update. There was an error when we tried to update Carbonite Safe Server Backup. Please try again. (CSSB will restart as part of the update process).” It looks like the banner cannot be closed.
Known Issue: "The publisher could not be verified" Alert Appears When Installing Carbonite on Older Operating Systems
When you install Carbonite on an older Windows operating system, you may see security warning: “The publisher could not be verified. Are you sure you want to run this software?”
Managing Backup Policies in the Dashboard
Carbonite Safe Pro administrators are able to set backup policies for their end users through their account. The client needs to be running at least version 5.8 of Carbonite in order to use backup policies. While a backup policy is specific to a computer, each computer can use one of the available backup polices that you have created.
Message: "The Program Can't Start Because api-ms-win-crt-*-l1-1.0.dll is Missing from Your Computer"
A required component for the Carbonite Safe Server Backup software could not install completely due to a missing Windows Update.
Getting Started with Carbonite Safe
You can use the Carbonite application to back up your files to Carbonite’s secure servers. When you need to get your files back, you can use Carbonite to restore your files at any time.
Known Issue: The CSSB User Interface Does Not Open
In some cases, you may encounter issues opening the Carbonite Safe Server Backup software on your computer. The CSSB user interface may appear to partially load or will not open at all. This issue can be resolved by correcting the CSSB shortcut and, if needed, reinstalling Amazon Corretto 8, which is required to run the CSSB user interface.
Carbonite Safe Server Backup Release Notes For CSSB 6.x Enhanced
Carbonite Safe Server Backup is continually updated to address issues that may impact how you use the product.
Backing Up Files on an External Hard Drive (Mac 2x)
You can use Carbonite to back up files on a Mac external hard drive from the Carbonite application.
Updating to the Latest Version of Carbonite Safe
You can update to version of Carbonite Safe with this article.
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