Special Instructions for Installing CSSB Version 5.6

Summary:

Carbonite Safe Server Backup version 5.6 is intended for users on legacy operating systems where installation of the modern 6.x version is impossible. Legacy operating systems include (Windows XP, Windows Vista, Windows Server 2003, and Windows Server 2008 (non-R2).

Unlike the modern 6.x version, CSSB 5.6 requires that you apply a patch before it will function correctly. You must apply the patch (as described below) after any install or re-install of CSSB 5.6. This includes upgrading to 5.6 from a lower version.

An un-patched system will experience all the issues as described in this KB article: Error Message: "Cloud communication error [CLOUD_ERROR_ExpiredToken]".

Solution:

How to Install CSSB 5.6

Step 1: Download CSSB 5.6

Download CSSB 5.6 from the following link: https://d1rhdl1rfniiez.cloudfront.net/Carbonite-Server-Backup-5.6.exe

Step 2: Install CSSB 5.6

Double-click the installer to run it. The installer will install 5.6 (if CSSB is not present on the system) or upgrade to CSSB 5.6 (if you currently have a lower version installed).

Step 3: Apply the Patch After Installation Completes

1. Download the patch here.
2. Extract the contents of the zip file to any location of your choice.
3. Ensure that CSSB is not performing any backup, upload, download, or restore operations.
   • If it is, please cancel them or wait until they are complete.
4. Close the CSSB user interface.
5. Right-click patch.bat and choose Run As Administrator.
   • You may be warned that Windows protected your PC. If so, please click More Info and click Run anyway.
   • If you encounter any problems or errors in step 6, please try again without using Run As Administrator.
   • If you still encounter issues, please perform the steps under Step 6 manually.
6. Patch.bat will take the following actions, automatically. These steps may be performed manually if you wish to install the patch without the use of patch.bat or if you encounter any problem while running patch.bat.
   • Stop the following Carbonite Server Backup services:
     • Carbonite Safe Server Cloud Controller (aka “ZCBService”)
     • Carbonite Safe Server Backup Controller (aka “ZWCService”)
   • Rename cloud-bundle.crt (found in the \zcb\cert\ folder in the directory where CSSB is installed) to cloud-bundle.crt.orig
   • Place a new cloud-bundle.crt file into the \zcb\cert\ folder.
   • Start the services that were previously stopped.
7. This patch can be reverted at any time by removing the new files and renaming the original files to the original file name. You must still follow steps 3 and 4 before reverting.