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List of CSSB Services and Processes

  • This article is for Windows only

Summary:

Carbonite Safe Server Backup may install and run a number of Windows services during initial setup. Other processes may start or stop as operations are performed.

This article contains a list of the services and processes used by CSSB.

Important: Please avoid stopping or restarting CSSB's Services and Processes manually. Doing so can interrupt or prevent CSSB operations from running.

Solution:

List of CSSB Services

CSSB Service Purpose
Carbonite Safe Server Database Service / Carbonite Server Database Service (mysqld.exe) This is the MySQL-based backend database that powers Carbonite Safe Server Backup.
Carbonite Safe Server Cloud Controller / Carbonite Server Cloud Controller (ZCBService.exe) This service allows CSSB to communicate with components on the cloud, such as the cloud storage and subscription management servers.
Carbonite Safe Server Hyper-V Service / Carbonite Server Hyper-V Service (CSBFltrSrv.exe) This service allows CSSB to perform incremental backups of Hyper-V virtual machines. It is not installed on servers without the Hyper-V role.
Carbonite Safe Server Remote Management Service / Carbonite Remote Management Service (CSBUIService.exe or CSBUIService-64.exe) This service allows CSSB to communicate with services related to remote management, such as the Partner Portal.
Paragon Remote Management (prm.common.service.exe) This service is required for Bare Metal Image backups. It will only appear on systems that have created a Bare Metal Image backup set.
PRM Installation Client (prm.installation.client.exe) This service is required for Bare Metal Image backups. It will only appear on systems that have created a Bare Metal Image backup set.

Retired CSSB Services

The following table overviews CSSB services whose functions have been rolled into other services.

CSSB Service Purpose Version Retired
Carbonite Safe Server Backup Controller / Carbonite Server Backup Controller (ZWCService.exe) This service allows CSSB to communicate with components on the local system. This includes database applications, CSSB's own internal communications, and more. Retired as of CSSB 6.5

List of CSSB Processes

CSSB Process Purpose
CloudController.exe This process appears when CSSB is performing operations that involve the cloud, such as an upload.
ZWCController.exe This process appears when CSSB is performing operations local to the system, such as a backup.
javaw.exe This process is the CSSB User Interface, which requires the Java Runtime Environment (CSSB 6.3 and earlier) or Amazon Corretto (CSSB 6.4 and newer).
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