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Known Issue: Carbonite Safe Server Backup Service(s) Goes into a Bad State After Upgrading

Summary:

After upgrading to a new version, Carbonite Safe Server Backup service (s) goes into a bad state where the service (s) are stopped, deleting, missing, not running, or cannot be started.

This article applies to:

Carbonite Plans Products Platforms
Power and Ultimate (Not sure?) Carbonite Safe Server Backup (Not sure?) Windows

Cause:

It is likely that the upgrade was not entirely successful.

Solution:

  1. Uninstall Carbonite Safe Server Backup from the system.
  2. During the uninstall process, you will be prompted if you wish to preserve configuration information. Say Yes.
    • This will save all of your configuration settings and backup set information.
  3. After the uninstall finishes, restart the machine.
    • This can clear out any services that may be stuck in a bad state.
  4. When the computer is back online, reinstall CSSB.

For more information on instances where this happens in general, see Carbonite Safe Server Backup Service (s) Goes into a Bad State.

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