Backing Up a Network Attached Storage (NAS) Drive with Carbonite Safe Backup Pro

Summary:

You can back up files on a Network Attached Storage (NAS) drive with Carbonite Safe Backup Pro on Windows PCs only.

This article applies to:

*Core plans allow you to select a NAS drive from Windows computers. To select a NAS drive from a Windows Server, upgrade to a Safe Power or Safe Ultimate plan.

Solution:

1. As a Carbonite Administrator or Billing Owner, install Carbonite Safe Backup Pro on the computer that will select the NAS drive for backup.
2. Log into the Windows Administrator user account that will select the NAS drive for backup.
   • Carbonite needs this user to be logged in to continue backing up the NAS drive. If possible, create a Windows administrator account dedicated to backing up the drive so the user can remain logged in. This will prevent Carbonite from not connecting to the drive when switching Windows users.
3. Map the NAS drive to a letter in File Explorer.
4. Right-click on the mapped drive and select Carbonite; Back this up.
   
5. Click OK on the pop-up message.
   
6. If needed, select excluded file types for backup.

Carbonite will back up the files on the NAS drive as long as it remains connected once every 60 days. If the Windows admin user cannot access the drive or the network path changes, Carbonite will remove the drive from the backup after 60 days.

Additional Information:

You can refer to the article below for further troubleshooting:

• Message: “Your hard drive has been disconnected”

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