Carbonite Support > Backing Up a NAS Device

Our product offerings have been renamed. Carbonite Home Backup is now Carbonite Safe Backup, and Carbonite Office Backup is now Carbonite Safe Backup Pro.

Backing Up a NAS Device

  • This article is for Windows only

With a Carbonite Safe Backup Pro plan, you can select your NAS device to your backup. Using Carbonite's NAS backup feature to back up shared folders is not supported.

Before you can add the NAS device to your backup, you must meet the following requirements:

  1. You must be a Billing Owner or Administrator on the Carbonite Safe Backup Pro Account.
  2. You must be an logged in as a Windows Administrator.
  3. The NAS must be mapped to a drive letter.
  • Once the NAS device has been mapped to the computer, please do not change the drive letter as changing the drive letter could potentially cause Carbonite to see the files as deleted and would need to be selected for backup again.

In order to select the Network Attached Storage device and the files within for backup, an explicit drive mapping must exist in your Windows profile.

The sections below are collapsed. Please click a section title to open / close the appropriate section.

How to Connect a NAS Drive in Windows 10
  1. Open File Explorer by clicking the Start button, then clicking File Explorer in the Start menu.
  2. Right-click This PC in the drive list on the left, and click Map network drive... in the right-click menu that appears.
  3. In the Drive list, select a drive letter.
  4. In the Folder field, type the UNC (Universal Naming Convention) path for the NAS Device and shared resource in the following format: \\NAS Device name\share name. You can also click Browse to find the NAS device and shared resource.
  5. Select the Reconnect at logon check box.
  6. Click Finish.
  7. The computer is now connected, or mapped, to the NAS device.

If there is an error message about Network discovery being turned off, it needs to be turned on through the Network and Sharing Center's Advanced Sharing Settings.

If you experience any difficulty mapping the NAS device or are unsure how it might effect your network setup, please contact your system administrator or IT professional.

How to Connect a NAS Drive in Windows 7 and Windows 8
  1. Open Computer by clicking the Start button, then clicking Computer in the Start menu/screen.
  2. Click Map network drive.
  3. In the Drive list, select a drive letter.
  4. In the Folder field, type the UNC (Universal Naming Convention) path for the NAS Device and shared resource in the following format: \\NAS Device name\share name. You can also click Browse to find the NAS device and shared resource.
  5. Select the Reconnect at logon check box.
  6. Click Finish.
  7. The computer is now connected, or mapped, to the NAS device.

If there is an error message about Network discovery being turned off, it needs to be turned on through the Network and Sharing Center's Advanced Sharing Settings.

If you experience any difficulty mapping the NAS device or are unsure how it might effect your network setup, please contact your system administrator or IT professional.

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