Carbonite Support Knowledge Base

Starting Your Backup Over (Mac 2x)

You can remove all your files from your backup through the Carbonite interface and the data will be removed from Carbonite within 72 hours. After you do so, you can select only what you want to select for backup.

Locating the Carbonite Icon

The Carbonite icon is located in your Windows notification area / system tray at the bottom right of your screen. The Carbonite icon can be used to check the status of your backup, view and set options, and/or get assistance.

Removing Backed Up Files from Carbonite (Mac 2x)

You can remove files and folders through the Carbonite interface and the data will be removed from Carbonite within 72 hours.

Backing up Microsoft Outlook 2016

With Microsoft Outlook for Mac, Microsoft recommends exporting your information from within the Outlook application before trying to back them up.

Carbonite Post-Restore Checklist (Mac 2x)

This checklist will assist you with performing post-restore functions to get your data where it needs to be and resume your backup.

The Backup Tab (Mac 2x)

You can review or change your backup settings, add files and folders to your backup, and view the status of your backup through the Carbonite User Interface.

Locating Your Files After a Restore (Mac 2x)

Carbonite can restore files to their original location or to a location of your choice. If your files don't appear in their original locations after a restore, check your Users folders (e.g. Documents, Pictures, Music, etc.).

Restoring Files (Mac 2x)

You can restore files and folders through the Carbonite application.

Selecting Files for Backup (Mac 2x)

You can use the Carbonite application to add files and folders to your Carbonite backup.

Allowing Carbonite Through the Mac Firewall (Mac 2x)

If Carbonite is having trouble connecting to the Internet, you may need to configure the Mac Firewall to allow Carbonite access to the internet.

Carbonite Post-Restore Checklist

This checklist will assist you with performing post restore functions to get your data where it needs to be and resume your backup.

Known Issue: Carbonite Becomes Corrupted After Using Time Machine to Restore (Mac 2x)

After using Apple's Time Machine to restore your Mac, Carbonite becomes corrupted.

Importing Apple Calendar Without iCloud Installed

Calendar/iCal stores all calendar data in a single specific directory. If you need to restore your Calendar/iCal data, Carbonite recommends restoring this directory to your Desktop. If iCloud is not installed and running, you can import your Calendar/iCal data using the instructions in this article.

Stopping a Restore

You can cancel a restore through the Restore Manager. Unrestored files in the restore queue will not be downloaded until you start another restore.

Importing Your iTunes Music

You can import your iTunes data by downloading the backed up copy and moving it into the correct location. After you finish restoring and moving the files, you may have to assign songs that were not originally located within the iTunes Media folder.

Starting Your Backup Over

You can start your backup over by deselecting all files from within your Carbonite Backup Drive and reselecting only the locations you wish to back up. Any file not reselected for back up will be removed from our servers within 72 hours.

How to Tell What Is Backed Up

You can check the status and the contents of your backup through the Carbonite software or through your Carbonite account online.

Importing Firefox Bookmarks

Your Firefox bookmarks are saved in a folder on your computer called Bookmarkbackups and can be imported back into your Firefox web browser.

Stuck Backup and Backup Errors (Mac 1x)

If your backup appears slow or stuck on your Mac, there are steps you can take to resolve the issue.

Carbonite Post-Restore Checklist (Mac 1x)

This checklist will assist you with performing post-restore functions to get your data where it needs to be and resume your backup.

Getting Started with Carbonite Safe

You can use the Carbonite application to back up your files to Carbonite’s secure servers. When you need to get your files back, you can use Carbonite to restore your files at any time.

Downloading Your Carbonite Safe Files with Anytime Anywhere Access

You can log into your Carbonite Safe account from any computer to view and download your files with Anytime Anywhere Access.

Known Issue: Unable to Select iCloud Desktop and Documents Locations for Backup with Carbonite Safe

You cannot select the Desktop and Documents locations for backup with Carbonite Safe when iCloud Drive's Desktop & Documents folder sync is enabled.

Carbonite for Mac 1x and Antivirus

If you are using third-party antivirus software on your Mac, it is possible that it may slow or block your Carbonite backup. Antivirus programs will scan any processes that they do not recognize - even if they are legitimate - and can also prevent them from running altogether. In this case, you will need to configure your antivirus to allow Carbonite to function.

Carbonite for Mac 2x and Antivirus

If you are using third-party antivirus software on your Mac, it is possible that it may slow or block your Carbonite backup. Antivirus programs will scan any processes that they do not recognize - even if they are legitimate - and can also prevent them from running altogether. In this case, you will need to configure your antivirus to allow Carbonite to function.

Difficulty Installing Carbonite

In most cases, you can install Carbonite easily from your account. However, there may be some instances where Carbonite cannot install properly on your computer.

Importing your Contacts in Address Book

You can restore your backed up Address Book contacts to a new location on your Mac, and then import them directly into your Address Book program.

Message: "Subscription Date is Invalid"

If you receive a pop-up notification from the Carbonite software stating your subscription date is invalid, please reboot your computer to resolve the issue.

Transferring Carbonite Safe Between Windows and Mac

You can transfer your existing Carbonite Safe subscription from Windows to a Mac computer.

Backing Up Files in Dropbox, OneDrive, and Google Drive with Carbonite

Carbonite can back up files from Dropbox, OneDrive, and Google Drive that are synced to the computer.

Importing into Microsoft Outlook for Mac

After you restore your Microsoft Outlook files with Carbonite, you can use these instructions to import the files into the Outlook program.

Difficulty Installing Carbonite (Mac 2x)

In some cases, Carbonite may not install properly or open correctly after downloading from the Carbonite website. You can open the Carbonite Installer file by using the Show Package Contents function in the right-click menu of Finder.

Importing Your Files into Programs

Carbonite's first priority is the safe retention and return of your personal data files. Performing a restore will not automatically configure your programs or import restored data. For certain programs, it may be necessary to perform additional steps to import restored data before that data will be accessible.

Installing Carbonite Safe and Initial Backup Selections (Mac 2x)

After you set up your Carbonite Safe account, you can install Carbonite to start backing up your files.

Importing into Microsoft Outlook

When Carbonite restores your Microsoft Outlook data to your computer, you will need to import the data back into your Outlook program to restore your email data. This article explains how to import Outlook data. You may need to first restore your Outlook data before you can import it. Newer versions of Outlook typically store your email data in your Documents folder. Older versions of Outlook often store your emails in the AppData folder.

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