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Our product offerings have been renamed. Carbonite Home Backup is now Carbonite Safe Backup, and Carbonite Office Backup is now Carbonite Safe Backup Pro.

Data Security for Carbonite Safe and Safe Backup Pro

  • This article is for Windows and Mac

Our reputation and business depend on protecting your data, so keeping your data secure is a top priority for the Carbonite team. Click on any of the collapsible sections below to learn more about how we keep your files safe!

Data Storage Facilities

Carbonite has multiple state-of-the-art facilities in the United States that are designed to protect the security and integrity of your data. Your data is stored on our RAID 6 arrays, which are housed in climate-controlled data centers with fully redundant power distribution unit (PDU) diversity, independent AC systems, battery backup, uninterruptible power supply (UPS), and on-site generators with guaranteed fuel contracts.

Carbonite's data centers are guarded 24 hours a day, every day of the year. Personnel access to our data centers is controlled by multiple biometric scanners and electronic keycards with pin codes. All activity is monitored through closed-circuit television (CCTV). This hardened infrastructure protects our customers from disruption caused by external factors such as power loss, weather events, or unauthorized access.

Depending on the services you choose, your user data may be stored with Carbonite’s third-party cloud storage provider.

  • For Safe and Safe Pro Plans, user data is stored in Carbonite proprietary data centers.
  • For Safe Server Plans, user data is stored in either Google Cloud Storage or Amazon S3.

Your files are always available for you online if you need to restore them. To restore your files, log in to your account at https://account.carbonite.com. You can also access your files online using Carbonite's Anytime Anywhere Access feature (for Carbonite Safe or Carbonite Safe Pro).

Data Security and Encryption

Carbonite does the following to stay current with the latest security standards:

  • Carbonite endpoint encrypts users files using Blowfish 128 bit encryption.
  • Carbonite endpoint transmits a user’s encrypted file from their computer to our server using TLS1.2.
  • Carbonite stores a user's file using our secure proprietary Carbonite File System.

Encryption is the process of algorithmically scrambling computer data so that it cannot be read without access to an encryption key. The purpose of encryption is to prevent third parties from accessing the original information. Encryption is used in almost every aspect of computer communication and file protection, and there are many different types of encryption in use.

Employees of Carbonite cannot see the data in your backup. Carbonite stores the encryption key in a protected data center to ensure that it is secure. During the initial setup of your backup, you may also choose to manage your own encryption key.

  • Carbonite does not support private encryption key management for Mac users.
Data Integrity

Carbonite checks your backup regularly to make sure that it is up-to-date and that its contents match the files on your computer. If Carbonite detects a difference between the contents of your backup and the files on your computer, it will automatically re-upload any new or changed files to ensure that your backup is correct and complete.

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