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Backup Overdue for Carbonite Safe Backup Pro
If your backup is not progressing normally, reboot your computer. Rebooting often resolves minor backup issues and allows Carbonite to connect to our servers. When the computer powers back on, allow all startup processes to complete before attempting to open and check Carbonite. If your backup doesn't resume after rebooting the computer, you can uninstall and reinstall Carbonite to refresh its connection to our servers.
Carbonite Uninstalled Notification
When a user or administrator uninstalls Carbonite from their computer, you will receive a notification within the Dashboard to alert administrators that the action has been taken. An administrator can send the user or administrator instructions to reinstall Carbonite on his or her system.
How to Determine if Carbonite is Installed (Mac 1x)
When Carbonite is installed and running correctly, you will see a black padlock icon in your Apple menu. If you do not see this, you may need to unhide it from System Preferences or reinstall Carbonite.
Backup Overdue for Carbonite Safe Backup Pro (Mac 1x)
If your backup is not progressing normally, restart your computer. If your backup doesn't resume after restarting the computer, you can uninstall and reinstall Carbonite to refresh its connection to our servers.
Backup Overdue for Carbonite Safe (Mac 1x)
If your backup is not progressing normally, restart your computer. If your backup doesn't resume after restarting the computer, you can uninstall and reinstall Carbonite to refresh its connection to our servers.
Backup Overdue for Carbonite Safe Backup Pro (Mac 2x)
If your backup is not progressing normally, restart your computer. If your backup doesn't resume after restarting the computer, you can uninstall and reinstall Carbonite to refresh its connection to our servers.
Backup Overdue for Carbonite Safe
Carbonite will send backup overdue emails if your computers have not backed up after 14 days. You can restart your computer or reinstall Carbonite to resume backing up or ignore the notices if you shut down the computer for that time.
Reinstalling Carbonite Safe Backup Pro
You can reinstall Carbonite by signing into your account. Users can only reinstall computers that are associated with their username.
Reinstalling Carbonite Safe
You can reinstall Carbonite Safe on the same computer to update Carbonite to the latest version.
Reinstalling Carbonite Safe (Mac 2x)
You can reinstall Carbonite Safe on the same computer to update Carbonite to the latest version.
Reinstalling Carbonite Safe (Mac 1x)
You can reinstall Carbonite Safe on the same computer to update Carbonite to the latest version.
FAQ: Which Mac Version of Carbonite Do I Have?
You can determine whether you have the Carbonite 1x or 2x by the icon that appears in your Apple menu bar.
Updating to the Latest Version of Carbonite Safe
You can update to version of Carbonite Safe with this article.
Updating to the Latest Version of Carbonite Safe Backup Pro
You can update to the latest version of Carbonite through the Carbonite InfoCenter / application if you are on a PC, or by reinstalling Carbonite if you are on a Mac.
How to Display the Carbonite Icon in the Apple Menu Bar (Mac 1x)
There's an option in the Carbonite Preference pane that toggles visibility of the Carbonite icon in the menu bar. By default, the Carbonite status icon is set to appear in your menu bar near the date and time.
Difficulty Installing Carbonite
In most cases, you can install Carbonite easily from your account. However, there may be some instances where Carbonite cannot install properly on your computer.
Updating to the Latest Version of Carbonite Safe (Mac 2x)
You can update Carbonite to the latest version through the update file in this article.
Updating to the Latest Version of Carbonite Safe (Mac 1x)
You can update Carbonite 1.x to the latest version by reinstalling Carbonite from your account.
Updating to the Latest Version of Carbonite Safe Backup Pro (Mac 2x)
You can update Carbonite 2x to the latest version through the Carbonite update file in this article if Carbonite is already installed on your computer.
Updating to the Latest Version of Carbonite Safe Backup Pro (Mac 1x)
You can update to the latest version of Carbonite 1x through the Carbonite update file in this article if Carbonite is already installed on your computer.
Carbonite Windows Version Release Notes
Carbonite Version 6.4.6 is the latest version of the Carbonite product. We are sure you will like the many enhanced features. Installing and identifying your computer(s) is easier than ever. Backing up your files is simpler and there is additional information provided about the status of your backed up files. Restoring your files is now even quicker and easier with additional choices for files you would like to restore first and choosing a destination for your restored files.
How Your Hardware ID Works with Carbonite Installer
Carbonite will continue running if you change the hardware on your PC. If you have changed the hardware on your PC and try to deploy Carbonite to reinstall the software, it will check the Hardware ID and match determine if it already exists on the account. If it does, then it will match up the computer and reinstall. Otherwise, it will create a new computer on the account.
How to Determine if Carbonite is Installed
You can check if Carbonite installed on your computer by checking the list of apps and features.
FAQ: What Does Carbonite Do When an Internet Connection is Not Present?
What does Carbonite do when an internet connection is not present?
Changing Your Carbonite Backup Nickname
You can change the nickname of your Carbonite backup to make it easier to distinguish from other backups on your account.
Carbonite Safe Backup Pro User Privileges
Carbonite users can view and manage their backed up files, install and restore Carbonite, and view their backed up data remotely.
Carbonite Release Notes (Mac 2x)
You can view the latest Carbonite release notes in this article.
Security Certificate Expired
If a 'Security Certificate has Expired' pop-up notification is displayed during installation, check your computer's system clock. This message appears if the system clock is not set to the current time. You should be able to install correctly after correctly setting your system clock.
Carbonite Safe Backup Pro Dashboard
As an administrator, you can view the backup status, review alerts, view the billing information and billing history, invite users and administrators, add computers, and perform other actions through the Dashboard. As a Billing Owner, you can perform all the same actions as an administrator as well as manage the billing information for your account.
Determining Your Software Version (Mac 2x)
You can determine which Carbonite version you have installed on your Mac by opening the Carbonite interface on your Mac.
Uninstalling Carbonite (Mac 2x)
You can remove Carbonite from your computer if you no longer wish to back up your files.
Determining the Status of Your Backup (Mac 1x)
You can determine the status of your Carbonite backup through the Carbonite Preference pane.
Locating the Carbonite Preference Pane (Mac 1x)
When Carbonite is installed on your computer, you can find the black Carbonite lock located in your Apple menu bar near the system clock or through Apple's System Preferences.
The Carbonite Preference Pane (Mac 1x)
The Carbonite System Preference pane lets you monitor the status of your backup and choose settings for Carbonite. With the Carbonite Preference pane, you can select and deselect files for back up, restore individual files, restore all files, change Carbonite's status (e.g. paused, disabled, recover mode), and uninstall Carbonite.
Known Issue: Carbonite Becomes Corrupted After Using Time Machine to Restore (Mac 1x)
After using Apple's Time Machine to restore your Mac, Carbonite becomes corrupted.
Locating the Carbonite User Interface (Mac 2x)
When Carbonite is installed on your computer, you can find Carbonite in the Apple menu bar near your system clock.
Known Issue: Backup Status Stuck at Registering (Mac 1x)
Within the Carbonite interface, the backup status is stuck at "Registering".
How to Determine if Carbonite is Installed (Mac 2x)
When Carbonite is installed and running correctly, you will see the green Carbonite icon in your Apple menu. If you do not see this, you may need to reinstall.
Known Issue: Carbonite Becomes Corrupted After Using Time Machine to Restore (Mac 2x)
After using Apple's Time Machine to restore your Mac, Carbonite becomes corrupted.
Known Issue: After Windows System Recovery Carbonite May Stop Backing Up
In rare cases, a Windows System Restore may downgrade Carbonite to an older version or stop the backup from working.
Managing Your Private Encryption Key for Carbonite Safe Backup Pro
During the initial installation, Carbonite Safe Backup Pro allows you to manage your own encryption key for Windows computers.
Determining the Status of Your Backup on Windows
You can check the status of your backup through the Carbonite application.
Installing Carbonite Safe and Initial Backup Selections (Mac 2x)
After you set up your Carbonite Safe account, you can install Carbonite to start backing up your files.
Message: "Subscription Date is Invalid"
If you receive a pop-up notification from the Carbonite software stating your subscription date is invalid, please reboot your computer to resolve the issue.
Reinstalling Carbonite Safe Server Backup
Carbonite administrators can reinstall the product by signing into their account. Within the Backup Dashboard, you can view backup details as well as install.
Uninstalling Carbonite Safe
You can remove Carbonite from your computer by uninstalling it. After you uninstall Carbonite, Carbonite will no longer back up your files, but your existing backup will remain safe while you have a paid subscription.
Known Issue: "The publisher could not be verified" Alert Appears When Installing Carbonite on Older Operating Systems
When you install Carbonite on an older Windows operating system, you may see security warning: “The publisher could not be verified. Are you sure you want to run this software?”
Getting Started with Carbonite Safe
You can use the Carbonite application to back up your files to Carbonite’s secure servers. When you need to get your files back, you can use Carbonite to restore your files at any time.
Message: "Error Unpacking Main Program File"
In some rare instances, you may come across an error that mentions that there was an error unpacking the main program. To resolve this issue please follow the steps below.
Installing Carbonite Safe and Initial Backup Selections
After you set up your Carbonite Safe account, you can install Carbonite to start backing up your files.
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