Carbonite Support > Known Issue: After Windows Sys...

Known Issue: After Windows System Recovery Carbonite May Stop Backing Up

Summary:

A Windows System Restore reverts the computer to a previous point in time to recover from system malfunctions or other problems. In rare cases, it may downgrade Carbonite to an older version or stop the backup from working.

This article applies to:

Carbonite Plans	Products	Platforms
Basic, Plus, Prime, Core, Power, and Ultimate (Not sure?)	Safe and Safe Pro (Not sure?)	Windows

Solution:

If you experience issues with Carbonite after performing a Windows System Restore, follow the steps below.

Uninstall Carbonite.
Sign in at https://account.carbonite.com to Reinstall Carbonite Safe or Reinstall Carbonite Safe Backup Pro.

After Carbonite is reinstalled, the backup should resume normally.

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Definitions

Restore: The act of downloading your backed up files from our servers to your computer.
Back up: The act of uploading a copy of your files to our servers for safekeeping.
Backup: This is the copy of files that you've backed up to our servers.
InfoCenter: This is the Carbonite user interface on the Windows version of the product.
Carbonite Backup Drive (CBUD): this is your interface into what's in your backup and how you can restore files or remove files from your backup.
Dots: We place colored status dots on your files in order for you to quickly see what's backed up.
Frozen for safekeeping (freeze backup / frozen mode) : This is a state that you can place Carbonite in to let you safely restore your backup. While in this state, no files or changes will be backed up to our servers.

Common Articles

Personal Restore Overview [Windows] [Mac]
Office Restore Overview [Windows] [Mac]
[Server Restore] [Appliance Restore]
Backup Overdue Personal [Windows] [Mac]
Backup Overdue Pro [Windows] [Mac]

Carbonite Support > Known Issue: After Windows Sys...

Known Issue: After Windows System Recovery Carbonite May Stop Backing Up

Summary:

This article applies to:

Solution:

Related Articles:

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Definitions

Common Articles