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Locating the Carbonite Backup Drive
The Carbonite Backup Drive lets you view files backed up to our server. You can access the Carbonite Backup Drive from within the File Explorer window.
Downloading Your Carbonite Safe Files with Anytime Anywhere Access
You can log into your Carbonite Safe account from any computer to view and download your files with Anytime Anywhere Access.
Known Issue: Multiple Drives Appear in Anytime Anywhere Access
You may see multiple drives that appear that were not selected for backup when viewing files with Anytime Anywhere Access.
How to Use Recovered Files after an Exchange Mailbox Recovery to Disk
The Exchange Local Mailbox and Exchange Mailbox Online backup types can restore mailbox items to local disk in addition to restoring to an Exchange mailbox. Backups restored to local disk are restored as files in various formats.
Restoring Previous File Versions
Carbonite keeps up to 12 versions of your changed files, so that you have multiple points in time to restore from in the event of a disaster. Review this article for more details on how Carbonite handles previous versions of your files, and how you can restore them with the Carbonite software.
Known Issue: Unable to Restore Files With A Slash in the Filename (Mac 1x)
Files that contain a slash '/' in the filename will be renamed within the Carbonite backup so that the slash is replaced with a colon ':'. Removing the slash '/' character from the filename will ensure that you are able to restore the file using the Carbonite software if needed. Files in your backup that contain a slash '/' character can only be restored via Anytime Anywhere Access.
Downloading Your Carbonite Safe Backup Pro Files with Anytime Anywhere Access
You can log into your Carbonite Safe Backup Pro account from any computer to view and download your files with Anytime Anywhere Access.
Accessing Your Files with Carbonite Mobile (iOS)
You can use the Carbonite Mobile app to browse and download your Carbonite backed-up files.
Microsoft BitLocker Encryption
BitLocker is an encryption feature provided by Microsoft in their Windows 10 and Windows 11 operating systems to decrease risk of data theft or unauthorized access. If BitLocker is in use, you must have a BitLocker encryption key to access your drive contents. This is a unique key that you will need to decrypt your encrypted drive and view any files.
Locating Your Files After a Restore
Carbonite can restore your files to their original location or a new location of your choosing. If your files do not appear in their original locations, check your user folders (e.g. My Documents, Pictures, My Music, etc.).
Importing your Contacts in Address Book
You can restore your backed up Address Book contacts to a new location on your Mac, and then import them directly into your Address Book program.
Manually Uninstalling Carbonite
If possible, we recommend using your computer's default service for uninstalling programs when uninstalling Carbonite. If you aren't able to uninstall Carbonite normally, the instructions in this article can be used to uninstall Carbonite manually. If an incomplete installation is preventing either a reinstall or an uninstall of Carbonite, we suggest you follow the steps below to remove the Carbonite program files manually.
The Backup Tab (Mac 2x)
You can review or change your backup settings, add files and folders to your backup, and view the status of your backup through the Carbonite User Interface.
Restoring a MySQL Server For CSSB 6.x Enhanced
The product supports the restore of MySQL databases to their original location or as a .sql file on disk that can be imported manually to any compatible MySQL Server.
Viewing Hidden Files and Folders
Windows hides some files and folders by default. You can un-hide hidden files and folders if you need to select additional user-created data for backup.
Viewing Duplicate Folders in the Carbonite Backup Drive
Files that are in a nested folder with the same name can be viewed in the Carbonite Backup Drive by manually typing the file path.
Getting Started with Carbonite Safe
You can use the Carbonite application to back up your files to Carbonite’s secure servers. When you need to get your files back, you can use Carbonite to restore your files at any time.
Message: "Carbonite’s Remote File Access is currently unavailable. Please try again later."
When attempting to view or download files with Anytime Anywhere Access, you may receive the alert “Carbonite’s Remote File Access is currently unavailable. Please try again later.”
Restoring Recently Deleted Files
You can view a list of recently deleted files with the Carbonite software and restore them to the original location or to the desktop.
Getting Started with Carbonite Safe Backup Pro
Signing up with Carbonite will keep your computer protected from accidental data loss and possible corruption. Users and administrators can be invited to join the company through the Dashboard. Once they are invited, they will receive an email with instructions on how to complete the registration. When you add a computer to a user or administrator, they will receive instructions on how to complete the installation. During the installation, you can select the Automatic setup and Carbonite will include your user folders and desktop, or you can choose to customize your options with the Advanced setup. You can add a file or folder by right-clicking on it and selecting Carbonite; Back this up. Whether you are restoring one file or all your files, Carbonite makes the process quick and easy.
Importing Apple Photos
You can import your restored photos and videos that were used in Apple Photos by restoring the files to a new location and using the import function within the Photos app.
Removing Files From Your Backup
You can remove files, folders, and drives from the computer that has Carbonite installed and the deselected files will be removed from Carbonite backup within 72 hours.
Stopping a Restore
You can cancel a restore through the Restore Manager. Unrestored files in the restore queue will not be downloaded until you start another restore.
Carbonite Post-Restore Checklist
This checklist will assist you with performing post restore functions to get your data where it needs to be and resume your backup.
How To See If Your Windows User is an Administrator
Certain features and options in the Carbonite software require your Windows user to be an administrator before you can use them. You can check to see if your Windows user is an administrator by accessing the Windows Control Panel.
Addressing Over Quota Notifications for Carbonite Safe Pro
If your account’s total backup size exceeds the account’s storage quota, backups will halt until the issue is resolved. To do so, you will need to either add more storage to your account or remove files you no longer need backed up. Once the account is back under quota, backups will resume within 24 hours.
Installing Carbonite Safe and Initial Backup Selections
After you set up your Carbonite Safe account, you can install Carbonite to start backing up your files.
Viewing the Restore Status
When Carbonite is restoring files, you can view the restore status to determine how much longer the restore may take to complete.
Selecting Files for Backup (Mac 1x)
This article explains how to select files for backup with the Carbonite version 1x for Mac.
Removing Files From Your Backup (Mac 1x)
You can remove files and folders through the Carbonite System Preferences pane and the data will be removed from Carbonite within 72 hours.
How to Tell What Is Backed Up (Mac 1x)
You can determine the files that are backed up through the Carbonite Preference pane, which shows colored status dots for pending and complete backups for each file and folder.
Backing Up Files on an External Hard Drive (Mac 1x)
You can use Carbonite to back up files on an external hard drive from Carbonite within the Apple System Preferences.
The Carbonite Preference Pane (Mac 1x)
The Carbonite System Preference pane lets you monitor the status of your backup and choose settings for Carbonite. With the Carbonite Preference pane, you can select and deselect files for back up, restore individual files, restore all files, change Carbonite's status (e.g. paused, disabled, recover mode), and uninstall Carbonite.
The Carbonite User Interface (Mac 2x)
The Carbonite User Interface lets you monitor the status of your backup and choose settings for Carbonite. With the Carbonite User Interface, you can select and deselect files for back up, restore individual files, restore all files, change Carbonite's status (e.g. paused, disabled, recover mode), and uninstall Carbonite.
Enabling and Disabling Backups in the Carbonite Safe Backup Pro Dashboard
When an administrator stops a user's backup through the Dashboard, a Critical Notification will be displayed within the Notifications tab. The user will receive a pop-up from the Carbonite InfoCenter / application that his or her account has been disabled. An administrator can enable the user's backup again through the Dashboard.
The Carbonite Application / Carbonite InfoCenter for Carbonite Safe Backup Pro
The Carbonite InfoCenter / application is your visual interface to view information about Carbonite's progression, as well as available options. You can set a backup schedule, restore files, manage your Carbonite account, and instruct Carbonite to use less of your Internet bandwidth. Should you run into difficulty you can also contact customer care through the Carbonite InfoCenter / application.
Locating Your Files After a Restore (Mac 1x)
Carbonite can restore files to their original location or to a location of your choice. If your files don't appear in their original locations after a restore, check your Users folders (e.g. Documents, Pictures, Music, etc.).
Locating Your Files After a Restore (Mac 2x)
Carbonite can restore files to their original location or to a location of your choice. If your files don't appear in their original locations after a restore, check your Users folders (e.g. Documents, Pictures, Music, etc.).
Opening the Carbonite Interface
The Carbonite interface displays information about your backup, subscription and account. The Carbonite interface allows you to set a backup schedule, restore files, manage your Carbonite account, and instruct Carbonite to use less of your Internet bandwidth.
Backing Up Your iTunes Media and Apple Music
Your iTunes music and Apple Music data is included in your backup by default if you had Carbonite automatically select files for backup. You can view the backup status of the music and video files by navigating to their locations within the Carbonite interface and the colored status dot on the files.
Carbonite Safe Backup Pro User Privileges
Carbonite users can view and manage their backed up files, install and restore Carbonite, and view their backed up data remotely.
Viewing the Restore Status (Mac 2x)
You can check the progress of your restore through the Carbonite User Interface.
Carbonite Post-Restore Checklist (Mac 2x)
This checklist will assist you with performing post-restore functions to get your data where it needs to be and resume your backup.
Stuck Restore (Mac 2x)
If it seems like your restore is stuck, it's possible that Carbonite is restoring a single large file.
Importing Your Sticky Notes
You can easily restore your backed up Sticky Notes data file through the Carbonite Backup Drive. The only way to import your restored Sticky Notes data file is to move it to the correct location on your computer.
Restoring Files
You can browse and restore files from your backup within the Carbonite application.
Transferring Your Carbonite Safe Subscription to Restore Files (Mac 2x)
You can transfer your Carbonite Safe subscription to restore your files to another computer.
FAQ: How does OneDrive On-Demand for Mac affect Carbonite?
Microsoft added the Files On-Demand feature to OneDrive for Mac with version 18.240.1202.0004 (released January 18, 2019) and requires at least macOS 10.14.2. Files On-Demand allows you to access files without having to store them all locally on your computer. By default, this will not interfere with Carbonite. This article contains instructions to resolve any issues if OneDrive has been configured to prevent backup by Carbonite.
Transferring Your Carbonite Safe Subscription to Restore Files
You can transfer your Carbonite Safe subscription to restore your files to another computer.
Disabling or Enabling Colored Dots on Files
Carbonite places colored status dots on your files and folders to indicate their backup status. Keeping the colored status dots enabled allows you to easily and quickly determine the status of your backed up files. The colored status dots can be enabled or disabled from within the Carbonite InfoCenter / application.
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