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Uninstalling Carbonite (Mac 2x)

You can remove Carbonite from your computer if you no longer wish to back up your files.

Uninstalling Carbonite (Mac 1x)

You can uninstall Carbonite from an old computer if you no longer wish to backup your files or have moved your subscription to another Mac.

Uninstalling Webroot Antivirus

You can remove Carbonite from your computer by uninstalling it. If you uninstall Webroot, your computer will no longer be protected with malware or virus scans.

Uninstalling Webroot Antivirus

You can remove Carbonite from your computer by uninstalling it. If you uninstall Webroot, your computer will no longer be protected with malware or virus scans.

Uninstalling Carbonite Safe Server Backup For CSSB 6.x Enhanced

Uninstalling from your computer leaves your data vulnerable to accidental deletion and disk failures. You would normally want to uninstall to correct a problem with the installation, or end your subscription with Carbonite. You can uninstall through the Start menu or with a feature in the Control Panel.

Uninstalling Carbonite Safe Server Backup For CSSB 5.x & 6.x Classic

Uninstalling from your computer leaves your data vulnerable to accidental deletion and disk failures. You would normally want to uninstall to correct a problem with the installation, or end your subscription with Carbonite. You can uninstall through the Start menu or with a feature in the Control Panel.

Manually Uninstalling Carbonite

If possible, we recommend using your computer's default service for uninstalling programs when uninstalling Carbonite. If you aren't able to uninstall Carbonite normally, the instructions in this article can be used to uninstall Carbonite manually. If an incomplete installation is preventing either a reinstall or an uninstall of Carbonite, we suggest you follow the steps below to remove the Carbonite program files manually.

Manually Uninstalling (Mac 1x)

If you have trouble uninstalling Carbonite from within the Carbonite Preference pane, you can delete Carbonite's files from your computer to uninstall it manually.

Uninstalling Carbonite Safe

You can remove Carbonite from your computer by uninstalling it. After you uninstall Carbonite, Carbonite will no longer back up your files, but your existing backup will remain safe while you have a paid subscription.

Manually Uninstalling (Mac 2x)

If you have trouble uninstalling Carbonite from within the Carbonite User Interface, you can delete Carbonite's files from your computer to uninstall it manually.

Recreating the Carbonite Safe Server Backup Desktop Shortcut

If you cannot find the Carbonite Safe Server Backup icon on your desktop, this does not necessarily indicate that you have uninstalled the program. It's possible to accidentally delete the desktop shortcut without uninstalling Carbonite. If Carbonite is still installed, you can recreate the desktop icon using the instructions in this article.

The CSSB User Interface Does not Open After a System State Recovery

You may experience problems when you use version 5.0 or later of the product to restore a System State backup taken in version 4.14 or earlier. This issue can be resolved by either replacing the ZWCService.exe or uninstalling and reinstalling Carbonite Safe Server Backup.

Carbonite for Mac Showing Account is Disabled Following Update to Sequoia

This article details a new security in Sequoia (macOS 15.0) and its impact on the Mac 2x backup functionality.

Updating to the Latest Version of Carbonite Safe (Mac 1x)

You can update Carbonite 1.x to the latest version by reinstalling Carbonite from your account.

Updating to the Latest Version of Carbonite Safe Backup Pro (Mac 1x)

You can update to the latest version of Carbonite 1x through the Carbonite update file in this article if Carbonite is already installed on your computer.

Transferring Webroot Business Endpoint Protection Antivirus to Another Computer

You can move your Webroot Business Endpoint Protection Antivirus subscription to another computer to protect your files from viruses and malware.

Oracle Server Backup For CSSB 5.x & 6.x Classic

Oracle backup types will no longer be supported in version 6.2 and higher.

Carbonite Release Notes (Mac 1x)

This article shows the release notes for latest versions of Carbonite for Mac 1x.

Carbonite Cancellations and Refunds

To cancel your Carbonite subscription, deactivate automatic renewal to prevent future renewals. After your plan is expired for 30 or 60 days, your backed up data will be permanently removed from Carbonite and Carbonite will no longer function on your computer.

Backup Overdue for Carbonite Safe Backup Pro (Mac 2x)

If your backup is not progressing normally, restart your computer. If your backup doesn't resume after restarting the computer, you can uninstall and reinstall Carbonite to refresh its connection to our servers.

Known Issue: CSSB Process Crashes with "MSVCR*.dll" Application Error

Most often, one of the product's processes crashes when a backup, upload, download, restore, or any other Carbonite Safe Server Backup (CSSB) operation fails, usually with the operation failed unexpectedly error message.

Deploying the Carbonite Client to Your Network via MSI

Carbonite Safe Pro admins are able to remotely deploy the Carbonite Safe Pro software to multiple workstations on their network within the Dashboard. These instructions are geared towards System Administrators who understand how to remotely deploy software on their network for their users.

Troubleshooting a Stuck or Slow Backup (Mac 2x)

If your backup appears slow or stuck on your Mac, there are steps you can take to resolve the issue.

Known Issue: The CSSB User Interface Does Not Open

In some cases, you may encounter issues opening the Carbonite Safe Server Backup software on your computer. The CSSB user interface may appear to partially load or will not open at all. This issue can be resolved by correcting the CSSB shortcut and, if needed, reinstalling Amazon Corretto 8, which is required to run the CSSB user interface.

Stuck Backup and Backup Errors (Mac 1x)

If your backup appears slow or stuck on your Mac, there are steps you can take to resolve the issue.

Difficulty Installing Carbonite

In most cases, you can install Carbonite easily from your account. However, there may be some instances where Carbonite cannot install properly on your computer.

Installing CSSB on a Read-Only Domain Controller

Special instructions must be followed to install the product on a Read-Only Domain Controller (RODC). These instructions are largely centered around the amandabackup / CarboniteUser user.

Installing Carbonite Safe Backup Pro and Initial Backup Selections

After Carbonite Safe Pro Users and Administrators have completed their registration, they can sign into their account and install Carbonite Safe Pro on their computer. When installing Carbonite for the first time, you have the option to begin your backup with Automatic or Manual selections.

Installing Webroot SecureAnywhere Antivirus (Mac)

You can install Webroot SecureAnywhere from your account to protect your computer from malware and viruses.

Installing Webroot Business Endpoint Protection Antivirus

You can install your Webroot Business Endpoint Protection Antivirus add-on from your Webroot portal.

Special Instructions for Installing CSSB Version 5.6

Carbonite Safe Server Backup version 5.6 is intended for users on legacy operating systems where installation of the modern 6.x version is impossible. Unlike the modern 6.x version, CSSB 5.6 requires that you apply a patch before it will function correctly. You must apply the patch after any install or re-install of CSSB 5.6. This includes upgrading to 5.6 from a lower version. Review this article for more information.

Known Issue: Installing Carbonite on a Cloned Computer Transfers Subscription and Deactivates Carbonite on Original Computer

Every Windows computer connected to a network is assigned a unique Security Identifier/System ID (SID). The SID is a security feature used to identify an object such as a user or group of users in a network. When you clone your original computer to a different computer, both computers will have the same SID. This could cause issues with our software.

Installing Carbonite Mobile (iOS)

You can install Carbonite Mobile to access files backed up from your desktop devices.

Installing Carbonite Mobile (Android)

You can install Carbonite Mobile to access files backed up from your desktop devices.

Installing Carbonite Safe Backup Pro on Older Operating Systems

This article contains instructions for installing Carbonite Safe Backup Pro on computers running Windows XP, Vista and Server 2003.

Installing Carbonite Safe Backup Pro and Initial Backup Selections (Mac 1x)

After Carbonite Safe Pro Users and Administrators have completed their registration, they can sign into their account and install Carbonite Safe Pro on their computer. When installing Carbonite for the first time, you have the option to begin your backup with Automatic or Manual selections.

Installing Carbonite Safe Backup Pro and Initial Backup Selections (Mac 2x)

After Carbonite Safe Pro Users and Administrators have completed their registration, they can sign into their account and install Carbonite Safe Pro on their computer. When installing Carbonite for the first time, you have the option to begin your backup with Automatic or Manual selections.

Installing Carbonite Safe Server Backup For CSSB 6.x Enhanced

You can install Carbonite Safe Server Backup by signing into your account on our website.

Installing Carbonite Safe and Initial Backup Selections (Mac 2x)

After you set up your Carbonite Safe account, you can install Carbonite to start backing up your files.

Reinstalling Carbonite Safe Backup Pro

You can reinstall Carbonite by signing into your account. Users can only reinstall computers that are associated with their username.

Reinstalling Carbonite Safe Server Backup

Carbonite administrators can reinstall the product by signing into their account. Within the Backup Dashboard, you can view backup details as well as install.

Installing Carbonite Safe Server Backup For CSSB 5.x & 6.x Classic

You can install the product by signing into your account on our website.

Installing Webroot SecureAnywhere Antivirus

If you purchased a Webroot add-on with Carbonite, you can start the installation process from your Carbonite account.

Known Issue: "The publisher could not be verified" Alert Appears When Installing Carbonite on Older Operating Systems

When you install Carbonite on an older Windows operating system, you may see security warning: “The publisher could not be verified. Are you sure you want to run this software?”

Reinstalling Carbonite Safe

You can reinstall Carbonite Safe on the same computer to update Carbonite to the latest version.

Installing Carbonite Safe and Initial Backup Selections

After you set up your Carbonite Safe account, you can install Carbonite to start backing up your files.

Installing Carbonite Safe and Initial Backup Selections (Mac 1x)

After you set up your Carbonite Safe account, you can install Carbonite to start backing up your files.

Difficulty Installing Carbonite (Mac 2x)

In some cases, Carbonite may not install properly or open correctly after downloading from the Carbonite website. You can open the Carbonite Installer file by using the Show Package Contents function in the right-click menu of Finder.

Reinstalling Carbonite Safe (Mac 2x)

You can reinstall Carbonite Safe on the same computer to update Carbonite to the latest version.

Reinstalling Carbonite Safe (Mac 1x)

You can reinstall Carbonite Safe on the same computer to update Carbonite to the latest version.

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